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Reviews of Vanllee Hotel and Suites

3 out of 5
Vanllee Hotel and Suites
1211 E Garvey St, Covina, CA

Reviews

7.0

Good

Rating 10 - Excellent. 552 out of 1409 reviews" "
Rating 8 - Good. 208 out of 1409 reviews" "
Rating 6 - Okay. 206 out of 1409 reviews" "
Rating 4 - Poor. 163 out of 1409 reviews" "
Rating 2 - Terrible. 280 out of 1409 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Emerson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Crystal

Stayed 2 nights in May 2024
Response from dt on 7 May 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from dt on 7 May 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

10/10 Excellent

Tamera

Liked: Staff & service, property conditions & facilities
Great
Stayed 3 nights in May 2024
Response from dt on 7 May 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

10/10 Excellent

Reynaldo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decoration
Stayed 2 nights in May 2024
Response from dt on 7 May 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

10/10 Excellent

Serena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pool
Stayed 1 night in May 2024
Response from dt on 4 May 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

6/10 Okay

APRIL

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms were dusty, marks on the wall, shower isn't clean (need to spray down with bleach), toilet wasn't working initially (had to re-hook the chain and flapper to the float and the water was not turned on to re-fill), underside of the tank cover edges was dirty, and bathroom sink was clogged.
Stayed 1 night in May 2024
Response from DT on 7 May 2024
Sorry for the inconvenience during your stay

2/10 Terrible

Marcos

Stayed 1 night in May 2024
Response from dt on 4 May 2024
Sorry for the inconvenience during your staying

2/10 Terrible

Adam

Disliked: Cleanliness, property conditions & facilities
Disappointed
Stayed 1 night in Apr 2024
Response from dt on 4 May 2024
Sorry for the inconvenience during your staying

6/10 Okay

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from dt on 4 May 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

2/10 Terrible

Inez

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom didn't work, was changed rooms after an hour of complaining. Asked for some compensation, they declined other than a free night in the future. I will never go back there.
Stayed 2 nights in Apr 2024
Response from dt on 23 Apr 2024
Sorry for the inconvenience during your staying, we will improve the hotel service

8/10 Good

Tania A.

Stayed 1 night in Apr 2024

8/10 Good

jose f

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Place in need off upgrade!!!!! Terrible mattress topper for bed!!! No real mattress !!!
Stayed 1 night in Apr 2024
Response from dt on 23 Apr 2024
Thanks for staying at Vanllee hotel suites and looking forward to seeing you again

2/10 Terrible

Jose

Disliked: Cleanliness, property conditions & facilities
AC didn’t work on 3rd floor. Restroom sink had shaving hair, restroom over all nasty.
Stayed 1 night in Apr 2024
Response from dt on 23 Apr 2024
Our hotel had turned on the heater at this period, thanks.

2/10 Terrible

James

Disliked: Amenities
Took 15 minutes for anyone to even come to desk to help us, elevator didn’t work, A/C so noisy had to shut off. Stains everywhere in room. Dirty in room. Hole in ceiling in bathroom , too much to list
Stayed 2 nights in Apr 2024
Response from dt on 23 Apr 2024
Sorry for the inconvenience , we had three elevator on working, thanks.

8/10 Good

Aurora

Travelled with family
Liked: Staff & service, amenities
I like the room design which includes a couch with a pullout bed in the rooms. Would like to see them improve the Wi-Fi access as I was at the back of the hotel and could not get connected to their "free" Wi-Fi amenity the entire stay, even with following the suggestions of the front desk staff. Will most likely stay here again but will be requesting a room closer to the front of the hotel where the Wi-Fi signal is stronger.
Stayed 2 nights in Apr 2024
Response from dt on 16 Apr 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

6/10 Okay

Janis

Business traveller
You can tell the property was once a nice high end place to vacation. Unfortunately, the years have not been too kind. The rooms were adequate, beds were comfortable, and the room was relatively clean. But they would definitely benefit from a renovation. The AC in many of the rooms worked, but not terribly well and did not work at all in at least one of the 5 rooms we rented for our team's stay. Overall, it was a decent property for the price we paid, and has a ton of potential to be very nice. Currently though, it is just a bit shabby.
Stayed 4 nights in Apr 2024
Response from dt on 16 Apr 2024
Thanks for staying at Vanllee hotel and suites

4/10 Poor

Lorraine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from dt on 16 Apr 2024
Thanks for staying at Vanllee hotel and suites

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from dt on 16 Apr 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

4/10 Poor

Isaac

Travelled with family
Disliked: Property conditions & facilities
The shower not working properly
Stayed 1 night in Apr 2024
Response from dt on 13 Apr 2024
Sorry for the inconvenience during your stay, we will improve the hotel service

2/10 Terrible

tanya

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There were multiple people living in the hotel, bags of dirty clothes sitting in walk ways, garbage piled up, room smelled like bug spray, beds were extremely hard, no tv in the couch area just a hole in the wall where it looked like someone stole the tv. Elevator reeked of smoke to the point we took the stairs. Definitely would not stay again.
Stayed 1 night in Apr 2024
Response from dt on 13 Apr 2024
Sorry for the inconvenience during your stay, we will improve the hotel service

6/10 Okay

Dalia

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from dt on 13 Apr 2024
Thanks for staying at Vanllee hotel and suites

2/10 Terrible

Tania

Travelled with family
Disliked: Amenities
Dirty linen, dirty carpet, just dirty over all
Stayed 2 nights in Mar 2024
Response from dt on 9 Apr 2024
Sorry for the inconvenience during your stay, we will improve the hotel service

2/10 Terrible

Christopher

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was filthy, they put me in a room that I did not reserve, the elevators didn’t work, the towels were dirty, the blankets were dirty. Everything in general was not good.
Stayed 3 nights in Apr 2024
Response from dt on 9 Apr 2024
Sorry for the inconvenience during your stay, we will improve the hotel service

4/10 Poor

Jacob

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from dt on 9 Apr 2024
Thanks for staying at Vanllee hotel and suites

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room I reserved was not available? So they downgraded me to a horrible room. Was not credited the difference. Room we found a Roach crawling on the wall. Bath tube was rusted bad! I have pictures if needed.
Stayed 1 night in Apr 2024
Response from dt on 9 Apr 2024
Sorry for the inconvenience during your stay, we will improve the hotel service

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the staff, the location, the hotel. my only dislike is the breakfast not nice and clean and no different food. Sorry very poor.
Stayed 5 nights in Mar 2024
Response from dt on 9 Apr 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

2/10 Terrible

Jorge

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming across this post I was very intrigued in staying in this property due to pictures advertising the hotel. Entering the lobby area seemed to be promising on what the property offered due to its infrastructure. Leaving the lobby and exploring the area to find a parking space we found to come across broken down cars, abandoned vehicles, and homeless people living in the parking area. After parking our car and stepping foot on the property we found that the safety door latch that can only be opened by a key card was forcefully being bride opened by a pice of rubber leaving free access entry for uninvited quest to enter the perimeter. Attempting to located our assigned room was a maze while exploring the property to locate it we came to the cruel realization that this property was being used by permanent residents. These residents exposed their residence throw exposing had washed clothes drying out on balconies and hoarding conditions. Stepping into our room we found that the area we were going to rest for the night was nothing like the photographs posted on this post. Rooms had no installation and were freezing cold, with no type of temperature regulating thermostats. Carpet was dirty with ripped up pieces. Foul room order smelled like urine mold. Bathroom where outdated and dirty with left over toilet paper and hair clogging the drain. Bedding was limited with covers and covers that were provided seemed to be poorly washed.
Stayed 1 night in Mar 2024
Response from dt on 9 Apr 2024
Sorry for the inconvenience during your stay, we will improve the hotel service

6/10 Okay

Charles

Travelled with family
Liked: Staff & service
Good for transit
Stayed 2 nights in Mar 2024
Response from dt on 2 Apr 2024
Thanks for staying at Vanllee hotel and suites

10/10 Excellent

Emelene, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast and big and beautiful rooms
Stayed 1 night in Mar 2024
Response from dt on 2 Apr 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

10/10 Excellent

serena

Liked: Cleanliness, staff & service
Location is just off the freeway but in a quiet neighborhood. Breakfast provided in breakfast hall is nice to have especially traveling with kids. Large room with sitting area.
Stayed 1 night in Mar 2024
Response from dt on 2 Apr 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

8/10 Good

Dorian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was nice! The property is clearly getting upgraded but our room was just what we needed.
Stayed 2 nights in Mar 2024
Response from sr on 2 Apr 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

2/10 Terrible

Larry

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It looks nice from the outside, but once you leave the lobby and enter to where the rooms are located everything changes! Our first room had such a terrible smell and clearly showed signs of poor housekeeping that we had to request another room. Rooms are very dated and in both rooms we stayed in had a bad odor. When walking around the hotel property it just looked so run down and shady!! They offer a free breakfast, which is a terrible experience. Dirty tables when you walk in. It’s not even a restaurant.Its an old banquet room with a few tables and chairs. Limited food. When we arrived they ran out of food. It took so long for them to replenish that we had to leave to get to our appointment and never did get to eat. Although we were actually quite happy to leave this establishment anyway. Now after reading the reviews on this property and seeing it for ourselves, we would never recommend this place to anyone.
Stayed 1 night in Mar 2024
Response from dt on 2 Apr 2024
Sorry for the inconvenience durinf your stay

2/10 Terrible

Marc, Truckee

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Freaking dirty and gross. Dirty towels. Hairs on the sheets. Gross. Property needs a major overhaul!
Stayed 1 night in Mar 2024
Response from dt on 2 Apr 2024
Thanks for staying at Vanllee hotel and suites

10/10 Excellent

serena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, leafy landscape with pool and jacuzzi, very relaxing.
Stayed 1 night in Mar 2024
Response from dt on 2 Apr 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

2/10 Terrible

Patricia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The units had a bad Smell the coach bed was broken and my husband hurt himself and it seem like the management didn’t care.
Stayed 2 nights in Mar 2024
Response from dt on 2 Apr 2024
Thanks for staying at Vanllee hotel and suites

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from dt on 2 Apr 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

6/10 Okay

Mariela

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms is what I liked I did not like the fact that they were so outdated and the rooms were very dirty. Homeless living in the property or a shelter not sure what was going on but balcony you could tell people were living there by the boxes on the balcony bicycles and old cars that had broken windows
Stayed 2 nights in Mar 2024
Response from dt on 2 Apr 2024
Thanks for staying at Vanllee hotel and suites

6/10 Okay

Alassandra

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Our room had roaches, creaky floors and our pillows and blankets were not that great !
Stayed 3 nights in Mar 2024
Response from dt on 19 Mar 2024
Thanks for staying at Vanllee hotel and suites and looking forward to see you again

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here! This is a very outdated property. It was beat up and ugly everywhere. They allow long term rentals so people are living here. There were clothes hung up on the balconies. There were sketchy people all over the place. The pictures posted are not what you should expect. The restaurant and bar were not open on a Friday night, a FRIDAY night! There were only 2 towels in our room and they were tiny. You couldn't even wrap yourself with them. Please look for something else and spend a little more money for your safety and peace of mind.
Response from dt on 2 Apr 2024
Thanks for staying at Vanllee hotel and suites

4/10 Poor

Christina

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from dt on 19 Mar 2024
Thanks for staying at Vanllee hotel and suites

10/10 Excellent

Alvin

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from dt on 19 Mar 2024
Thanks for staying at Vanllee hotel and suites and looking forward to see you again

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from dt on 19 Mar 2024
Thanks for staying at Vanllee hotel and suites and looking forward to see you again

2/10 Terrible

Marcus

Disliked: Staff & service, property conditions & facilities
Terrible! Needs to be torn down and rebuilt!
Stayed 1 night in Mar 2024
Response from dt on 16 Mar 2024
Sorry for the inconvenience during your stay

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from dt on 16 Mar 2024
Thanks for staying at Vanllee hotel and suites

6/10 Okay

Duste

Stayed 1 night in Mar 2024
Response from dt on 19 Mar 2024
Thanks for staying at Vanllee hotel and suites and looking forward to see you again

2/10 Terrible

Anna

Stayed 1 night in Mar 2024
Response from dt on 2 Apr 2024
Thanks for staying at Vanllee hotel and suites

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great. They are all very friendly and they have gone above and beyond to make sure we are accomidated.
Stayed 1 night in Mar 2024
Response from dt on 12 Mar 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy the ambience. The courtyard has a really pretty water fountain and I love the greenery.
Stayed 1 night in Mar 2024
Response from dt on 16 Mar 2024
Thanks for staying at Vanllee hotel and suites

2/10 Terrible

Emily

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This place is sketchy! Graffiti in the elevators and people that were obviously living in the hotel (one step above homelessness -- hanging their laundry from the balconies, etc.) The room itself was adequate. Definitely dated, but overall reasonably clean. Our family did not feel safe at this hotel and would not recommend staying here.
Response from dt on 16 Mar 2024
Sorry for the inconvenience during your stay, we will improve the hotel service