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Overview of Pacific Palms Resort

Photo gallery

Guest reviews

4.0/5 Very Good
2,188 reviews
Guests rated this property 4.2/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Pet Friendly

Map

Highlights

Popular LocationPuente Hills Mall8 min drive
Popular LocationHsi Lai Temple14 min drive
RestaurantTaco del Rio13 min walk
RestaurantJim's Burgers16 min walk
AirportOntario, CA (ONT-Los Angeles - Ontario Intl.)34 min drive

Choose dates to view prices

  • Deluxe Room

    Room amenities

    • 400 sq ft
    • Mountain view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
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  • Executive Room, Mountain View, Executive Level

    Room amenities

    • 450 sq ft
    • Mountain view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
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  • Executive Room, City View, Executive Level

    Room amenities

    • 450 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
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  • Deluxe Room, City View

    Room amenities

    • 400 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    Show more
  • Deluxe Room, Mountain View

    Room amenities

    • 400 sq ft
    • Mountain view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    Show more

About this area

La Puente

Located in La Puente, Pacific Palms Resort is in the business district and near theme parks. The area's natural beauty can be seen at Pio Pico State Historical Park and La Puente City Park, while Baldwin Park Historical Society and Brea Museum and Heritage Center are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Auto Club Raceway at Pomona or Irwindale Event Center. Our guests appreciate the resort's quiet location.

Visit our La Puente travel guide
Map
Popular Location

What's nearby

  • Puente Hills Mall - 8 min drive
  • Hsi Lai Temple - 14 min drive
  • West Covina City Hall - 15 min drive
  • Kindred Hospital Brea - 16 min drive
  • Rio Hondo College - 20 min drive

Getting around

  • Azusa Downtown Station - 14 min drive
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.) - 34 min drive

Restaurants

  • Taco del Rio - 13 min walk
  • Jim's Burgers - 16 min walk
  • Pinoy Pinay Filipino Restaurant - 3 min drive
  • Shakey's - 3 min drive
  • Jack in the Box - 3 min drive

About this property

Pacific Palms Resort

Romantic resort with 2 restaurants and full-service spa
Along with 2 restaurants, this smoke-free resort has a full-service spa and a golf course. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a health club and a bar/lounge. All 292 rooms offer free WiFi, balconies and LED TVs. Other amenities available to guests include minibars, room service (during limited hours) and coffee/tea makers.
Pacific Palms Resort offers 292 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves, fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.
Guests can play rounds at the 36-hole golf course. An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Free RV/bus/truck parking
Valet parking: USD 14 per night
Return airport shuttle (surcharge)

Food and drink

Buffet breakfast available for a fee 6 AM–11 AM on weekdays and 7 AM–10:30 AM on weekends: USD 10-21.95 per person
2 restaurants
1 bar
Room service available

Things to do

36 holes of golf
Fitness centre
Full-service spa
Golf driving range
Outdoor pool
Sauna
Hot tub

Family friendly

Dry-cleaning service
Laundry facilities
Microwave (on request)
Outdoor pool
Fridge (on request)
Rollaway/extra beds (surcharge)

Conveniences

ATM/banking services
Ballroom
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Golf lessons
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Wedding services

Languages spoken

Chinese
Spanish

Business services

Business centre
Meeting rooms
Conference space (45000 square feet)

Spa

Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - swedish
Massage/treatment rooms
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Assistive listening devices available
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair accessible (may have limitations)

More

Smoke-free property
TV in reception

Room amenities

Bedroom

Air conditioning
Hypo-allergenic bedding
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Free toiletries
Hairdryer
Shower/bathtub combination

Entertainment

42-inch LED TV
TV/satellite channels
Premium channels

Food and drink

Coffee/tea maker
Microwave (on request)
Minibar
Fridge (on request)

Outdoor space

Balcony

More

Connecting rooms available
Desk
Free newspapers (weekdays)
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in between 4:00 PM and midnight
Express check-in

Check-out

Check-out before noon
Express check-out

Renovations and closures

This property is closed from 23 March 2020 to 11 June 2020 (dates subject to change).

Pets

Pets are allowed for an extra charge of USD 40 per pet, per night

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 35.0 per day.
Cots (infant beds) are not available

Payment types at the property

American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 10 and USD 21.95 per person (approximately)
  • Valet parking fee: USD 14 per night
  • Pet fee: USD 40 per pet, per night
  • Refrigerator fee: USD 35 per night
  • In-room microwave fee: USD 35 per night
  • Rollaway bed fee: USD 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Pacific Palms Resort City Of Industry
Pacific Palms Resort
Pacific Palms City Of Industry
Pacific Palms
Pacific Palms Hotel City Of Industry
Pacific Palms City Of Industry
Pacific Palms Resort Resort
Pacific Palms Resort La Puente
Pacific Palms Resort Resort La Puente

Frequently asked questions

Can I cancel my reservation for free at Pacific Palms Resort and receive a full refund?
Yes, Pacific Palms Resort offers free cancellation on select room rates, because flexibility matters! Please refer to Pacific Palms Resort cancellation policy on our site for more details about any exclusions or requirements.
Does Pacific Palms Resort have a pool?
Yes, this property has an outdoor pool.
Is this property pet-friendly?
Yes, pets are allowed at this property. There's a fee of USD 40 per pet, per night.
How much is parking at Pacific Palms Resort?
Self-parking is free at this property.
What time is check-in at this property?
Check-in is from 4:00 PM to midnight.
What time is check-out at Pacific Palms Resort?
Checkout is at noon.
Does this resort provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is this property located?
Situated in the business district, this spa resort is within 3 miles (5 km) of Puente Hills Mall, Babe Zaharias Golf Course and La Puente City Hall. La Puente City Park is 2.9 mi (4.7 km) away.

Guest reviews

4.0
Very Good
5 - Excellent
979
4 - Good
684
3 - Okay
272
2 - Mediocre
132
1 - Poor
121
4.2
Cleanliness
4.1
Service and Staff
4.1
Amenities
4.1
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Well maintained, very professional and efficient staff. Won't mind coming back.

Stayed 2 nights in Mar 2020

4/5 Good

  • Liked: Staff & service, amenities

Great service. Property will be amazing with some updates, rooms had decor updated but bathrooms, especually grout, weren't very clean. Conference rooms were grand but had seen better days, ceiling tiles falling down. Just needs to be redone.

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice

Very nice hotel , enjoyed our stay ! Beautiful views nice pool and spa .

Stayed 2 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2020

2/5

    This traveller didn’t leave comments with their review
    Stayed 1 night in Feb 2020