Outdoor pool, pool loungers

Reviews of Azusa INN Motel

2.5 out of 5
Azusa INN Motel
519 North Azusa Avenue, La Puente, CA

Reviews

7.6

Good

Rating 10 - Excellent. 44 out of 120 reviews" "
Rating 8 - Good. 33 out of 120 reviews" "
Rating 6 - Okay. 22 out of 120 reviews" "
Rating 4 - Poor. 9 out of 120 reviews" "
Rating 2 - Terrible. 12 out of 120 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

vanessa

Stayed 1 night in Nov 2023

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great Place Clean and Comfortable
Place was great, clean and comfortable. The staff was closed off and not super friendly but the room more than made up for it.
Stayed 2 nights in Oct 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and Great customer service
Stayed 1 night in Sep 2023

4/10 Poor

Alex

Stayed 1 night in Aug 2023

10/10 Excellent

Cecilia

Stayed 1 night in Jul 2023

8/10 Good

Parris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Darlene

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Wonderful motel situated off the main road. Quiet and very well maintained. Have stayed here multiple times and have always had a pleasant experience. There are many conveniences within walking distance and I highly recommend. The pool and jacuzzi are well kept and a lovely addition to the property.
Stayed 1 night in May 2023

10/10 Excellent

alina maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, clean, facilities nice looking & in order, very pretty landscaping.
Stayed 1 night in Apr 2023

2/10 Terrible

john

Stayed 1 night in Apr 2023

10/10 Excellent

Cecilia

Stayed 1 night in Mar 2023

10/10 Excellent

Ruby

Stayed 1 night in Dec 2022

10/10 Excellent

David, Redlands

Stayed 1 night in Dec 2022

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2022

8/10 Good

jyh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very simple hotel, looks like it’s been renovated recently.
Stayed 1 night in Sep 2022

6/10 Okay

jerry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Rosalia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love that the room didn’t have carpet. Non smoking is non smoking. Thank you for iron and ironing board
Stayed 1 night in May 2022

8/10 Good

Nori, Lubbock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and restaurants
Stayed 1 night in May 2022

10/10 Excellent

Siu Va

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to be, family with kids friendly, pool was clean and the staff was very nice
Stayed 1 night in May 2022

10/10 Excellent

george

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

george

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid economy motel
This is a solid little motel. The grounds and my room were clean and the courtyard, pool area is beautiful. If you want luxury this isn’t your place. But if you want a clean economic stay, this is excellent. Yes, the bed is firm but I like that. Yes, the pillows are very firm, it would be nice to offer some softer ones as well. The gentleman at the office was kind and polite.
Stayed 3 nights in Apr 2022

2/10 Terrible

Jonatan

Stayed 1 night in Mar 2022

2/10 Terrible

Adonis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Clean but thin walls
Design of rooms modern and was clean. Bed was hard and the walls were thin, heard everything from surrounding rooms and outside
Stayed 1 night in Dec 2021

8/10 Good

William T

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This motel is freshly remodeled, clean and much better than we expected, judging by the surrounding area, but the staff acted as if we were interrupting them just to check us in and out. The shower ran cold and there was nothing whatsoever in the bathroom to hang the towels or anything else. For the price, it’s pretty good for a one nighter but it’s no honeymoon destination.
Stayed 1 night in Dec 2021

10/10 Excellent

Siu Va

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and very helpful, I would recommend Azusa inn motel to my friends
Stayed 1 night in Dec 2021

6/10 Okay

Bijan

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was cleaned, and painted well with good flooring. Furniture was dirty. And blanket was burned, even the room was none smoking!! There wasn't Owen!! It was expensive as compare with Motel 6.
Stayed 1 night in Dec 2021

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2021

8/10 Good

Norma

Stayed 1 night in Aug 2021

10/10 Excellent

Elber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was quiet and private
Stayed 3 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Had to wait about 10 minutes for someone to check me in. But overall it was about what I expected, a clean room with a bit of a noisy AC.
Stayed 1 night in Aug 2021

4/10 Poor

Judith

Travelled with pets
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Aug 2021

2/10 Terrible

Mario

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2021

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Nicolas

Liked: Room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Ricardo

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit far from the road so it was very quiet, it was also a little hidden as a result.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Stayed 1 night in Jun 2021
Response from Manager,Azusa inn. on 23 Jun 2021
Dear guest, We really appreciate you taking the time out to share your experience with us.Your review means a lot to us and let us know we're on the right track.Looking forward to seeing you again soon,till then stay blessed.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from Manager,Azusa Inn. on 23 Jun 2021
Hello Guest,Thank you very much for taking the time to write this fantastic review.We're very grateful for customer like you and hope you stick with us for years to come ! Again,thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A get away for a night
Stayed 1 night in May 2021
Response from Manager, Azusa Inn. on 23 Jun 2021
Dear Guest, Please accept my sincere thanks for giving us the perfect score.Guests like you are apleasure, and we are delighted to have you with us.We will make every effort to ensure your future stay is comfortable and enjoyable.Again, thank you and stay blessed.

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Excellent hotel all around, would be perfect except for the desk person, really rude, does nit care about customer satisfaction.
Stayed 1 night in May 2021
Response from Manager,Azusa Inn. on 23 Jun 2021
Hello Guest, Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations.I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes. Thanks a lot !

8/10 Good

Arveta

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful landscape!!!
The landscape is gorgeous! There are pretty flowers and beautiful trees all over. The rooms are very clean and
Stayed 1 night in May 2021
Response from Manager. on 24 May 2021
Dear Arveta, I really appreciate you taking the time to share your experience and being so open with us. I'm glad you enjoyed your stay with us and our landscaping . It's something we've worked hard on .Thanks for placing your trust in us and your willingness to share. We hope you'll come and see us again soon, till then stay safe and blessed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice liked it
Stayed 1 night in May 2021
Response from Manager. on 21 May 2021
Dear Guest, Thank you for giving us a perfect rating and choosing our hotel. I'm happy that you enjoyed your stay. I'm looking forward to having you again as a guest in our hotel.Take care !

8/10 Good

Estefani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was good just a little hard to find
Stayed 1 night in Apr 2021
Response from Manager. on 21 May 2021
Hello Estefania, Thank you very much for taking a time to review your stay with us. I'm so glad to hear that you enjoyed your stay with us ! Call us if there's anything we can help you with and looking forward to seeing you soon, till then stay safe and enjoy!

10/10 Excellent

wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ahhh time to relax
Hidden paradise, great place, rooms are spacious and very affordable. The staff is friendly and very inviting. The Azusa inn is where it's at. No matter what the occasion.
Stayed 1 night in Jan 2021
Response from Manager at Azusa Inn. on 25 May 2021
Thank you so much for the excellent reviews, Wilson ! We're thrilled your time with us was so amazing ! We endeavor to go above and beyond to ensure our guests like you have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Till then stay safe and healthy. Have a beautiful day .

6/10 Okay

Victor

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2021
Response from Manager. on 12 Mar 2021
Hi Victor,Thank you for the great feedback.We try really hard to provide a good experience at Azusa Inn. We will always do everything possible to merrit the confidance you have shown in us. Thanks, again and stay safe.

10/10 Excellent

Michelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was comfortable and clean
Stayed 1 night in Feb 2021
Response from Manager. on 12 Mar 2021
Thank you for the perfect ratings,Michelle.We're so happy your visit went so pleasant and comfortable.Guest like you are a pleasure and we'r delighted to have you with us.Would you mind sharing with your friends.We'd love to continue providing great service to awesome guest like you.Again ,thank you and blessed you.

6/10 Okay

Verified traveller

Travelled with pets
Liked: Property conditions & facilities
Disliked: Staff & service
Expedia website showed the motel as "pet friendly" but when a maid saw me carry in the cat carrier, she told the manager and she called to inform me that they do not accept animals. I explained why I thought they did and they did allow me to stay since it was just one night. It would have been very distressing to arrive and be told to leave with no other place to find a room.
Stayed 1 night in Feb 2021
Response from Manager. on 12 Mar 2021
Hello Guest, we're sorry you were unhappy.We'll work hard to fix the issue you experience.But there'll be a small fees for the pets,except service animals.Thanks for leting us know.