Sorry , The guest did not have a pleasant experience staying at this hotel .Nevertheless we do not rent dirty rooms and from the safety point of view we did not experience any incidents of that kind so far . We apologize for the inconvenience of any kind .

thank you very much . We really appreciate your feedback . We also appreciate sharing your experience with family and friends .

Old furniture were replaced for some rooms of that building where the guest was assigned the room . The old furniture that were replaced was trash and were awaiting removal . We are sorry as our cleaning staff had negligence for proper cleaning and we are thankful bring that to our notice , We apologize for the inconvenience ,

Sorry , the guest did not have a pleasant stay experience. The guest checked in on Friday(5/3) a busy day f(sold out day ) of the hotel .There were very few rooms left at the time the guest checked in . We will hold the said room on maintenance to clear out the graffities /smell and will replace the pillow . We apologize for the inconvenience .

We are sorry the guest did not experience a great stay We could have addressed the issues if we were informed on the areas of concerns .Thank you

We advised the guest to check out earlier than the scheduled date as they were fighting through out the night until police came in the morning . the guests of neighboring rooms could not sleep the whole night . We also put this guest name in our DNR list .

Thank you very much for your feedback . We really appreciate it .

thank you for the feedback . We really appreciate it .

Thank you for the feedback . We appreciate sharing your hotel experience with family and friends thank you .

Thank you very much . We appreciate your feedback .We also appreciate sharing your experience with family and friends .

This guest is now listed as DNR (DO NOT RENT ) as he repeatedly violated the hotel policy . Couple of reminders and warning did not help . Nevertheless we are sorry as the guest will be remaining as unhappy .

Thank you very much .

thank you for a good review .

Sorry , The hotel management has listed this guest as a DNR (DO NOT RENT )

thank you very much. We really appreciate your feedback

We apologize for the inconvenience .

We did not rent the room to the guest as the guest is in our DNR list .

thank you very much . We really appreciate your feedback .

we are sorry for an unpleasant stay . We could move you to other room if we would have known it just after you checked in . Rooms are re inspected after cleaning and eventually no rooms can be rented as even dirty . An investigation is being processed as to the rent a dirty room .We really apologize

This is a cancelled reservation as a result of NO SHOW . (it was for 2 nights ) It was pre paid and non refundable . Nevertheless we refunded for one night and charged for one night .We could not figure out the reason of this lowest rating !

We are sorry seeing a bad rating ! But this is a good room and the closest one from the lobby and the office . We would appreciate the reviews to be more specific so that we can address the concerns

Thankyou very much . We appreciate your encouraging feedback . Please share this with family and friends .

we are sorry as the guest did not have a pleasant stay . Yes , It is old but not out dated . The pool our is 9am to 10 am and it remains open during that time . Because of the cold , rainy and windy weather no guest did not want to use the pool . The guest might have thought that it is closed .

thank you very much . We appreciate your feedback .

Look like the guest was not happy and accordingly rated the feedback at the lower end .We enquired into the matter and noticed that the guest had a Dog accompanied with them whereas the hotel is not pet friendly . Bringing the issue might frustrated the guest . Nevertheless we are really sorry for the inconvenience Thanks

If we would have known the concern we might have serve the guest better .

This hotel is not pet friendly at all . We try to keep the corridors and the premises always clean . We are sorry as the guest was not comfortable .

thank you very much

Thank you very much . We really appreciate your feedback .We also appreciate your sharing the experience with family and friends .

We are sorry as the guest did not have good stay experience .We reviewed the HK operations and took appropriate actions . We apologize .

Thank you very much . We really appreciate your time and concerns .

thank you . We really appreciate and value your feedback

thankyou very much for a positive feedback . we will appreciate your sharing this with family and friends .

We are sorry as the guest went through a bad experience .Nevertheless , Hotel needs to operate under a certain guideline and the guests are expected to honor the guidelines which are communicated at the time of check in . the guest had dogs , birds and damaged lot of towels .Considering those as significant violations the hotel management marked the guest as DNR .

Thank you for the feedback on staying with us . We really appreciate it .

thank you for the feedback .We really appreciate it .

We put this guest in our DNR (DO NOT RENT ) list . The room was not only roughly over used but was also left as a super dirty condition . Though it is a non smoking property , the guest smoked and largely violated the hotel policies .We are sorry but we need to keep all the concerned rightly informed .

thanks for the feedback . We appreciate your time and concern

Thank you for the feedback . We really appreciate it .

We did not get any feedback from the guest during the stay time . this room is the closest one from the lobby . And we are 24 hours open to address any concern of the guest ,We might have missed the opportunity to serve the guest better .

Thank you for the feedback . We really appreciate it

It was not poop actually . Water was back flowing and right away we moved the guest to another room and put the other room on maintenance . We are really sorry for the inconvenience.

Thank you for the feedback . We really appreciate it .

Thankyou for the feedback .

thankyou for a positive feedback . Will appreciate your sharing this with your family and friends .

We had to let the guest go because of the policy violation We are not pet friendly , Guest had a big Dog .The guest did not want to take the room service .Damaging towels and linens everyday . .Nevertheless , we are sorry as we could not accommodate the guest further ,

thank you very much . We really appreciate your feedback .

thanks for the feedback

look like you did not have a pleasant experience staying with us . Would help us address the issues if you could mention the area of your concern .thank you

Thank you for the feedback . We really appreciate it .