Front of property – evening/night

Reviews of Redondo Beach Hotel, Tapestry Collection by Hilton

3 out of 5
Redondo Beach Hotel, Tapestry Collection by Hilton
400 N Harbor Dr, Redondo Beach, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 602 out of 1002 reviews" "
Rating 8 - Good. 242 out of 1002 reviews" "
Rating 6 - Okay. 91 out of 1002 reviews" "
Rating 4 - Poor. 48 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Zhenhui

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Apr 2024

6/10 Okay

joanne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Were not able to check in until after checkin time! Room had food on the floor under a desk on arrival to room. Check in person “Jack”I believe hie name was, seemed overwhelmed. He Offered us a $36 food and beverage credit which was not put on our account. So now have to wait to see if its credited after check out!
Stayed 1 night in Apr 2024
Response from Drew Horton, Hotel Manager on 23 Apr 2024
We're sorry that your experience was less than perfect. We had a very busy day during your checkin with multiple weddings which did slow down our turnover considerably. You will see the credit back to your account as soon as it clears your bank.

10/10 Excellent

Lisiane

Liked: Amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Drew Horton, Hotel Manager on 20 Apr 2024
Thank you for your review, we hope to see you again!

10/10 Excellent

xinqiao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Drew Horton, Hotel Manager on 20 Apr 2024
Thank you for your review, we hope to see you again!

6/10 Okay

Frank

Stayed 1 night in Feb 2024
Response from Drew Horton, Hotel Manager on 20 Apr 2024
Thank you for your review, we hope to see you again!

10/10 Excellent

Anyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Drew Horton, Hotel Manager on 20 Apr 2024
Thank you for your review, we hope to see you again!

4/10 Poor

Debra, Scotts Valley

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We were initially overcharged the stated price by $300 (we got it corrected). The card room door opener and the electronic door opener kept invalidating each other. Had to get this corrected 4 times before they both worked. Water was marked as free to Hilton Honors members. At checkout, we were told we had to be charged because we weren't a high enough level of Hilton Honors. Regular Hilton Honors had always been enough in the past at other Hilton owned hotels. Staff didn't know in what room the conference was being held. Evening staff were more helpful. Hotel food options limited. Some rooms noisy.
Stayed 4 nights in Apr 2024
Response from Drew Horton, Hotel Manager on 12 Apr 2024
Hello, unfortunately third party bookings are not eligible for benefits through Hilton Honors, only direct bookings.

10/10 Excellent

Madolyn

Everything
Stayed 3 nights in Apr 2024
Response from Drew Horton, Hotel Manager on 12 Apr 2024
Thank you for your review, we hope to see you again!

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for visiting beaches and other attractions
Stayed 2 nights in Apr 2024
Response from Drew Horton, Hotel Manager on 9 Apr 2024
Thank you for your review, we hope to see you again!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 3 nights in Mar 2024
Response from Drew Horton, Hotel Manager on 5 Apr 2024
Thank you for your review, we hope to see you again!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property. The remodel looks great. The staff was super friendly. Overall a wonderful stay.
Stayed 3 nights in Mar 2024
Response from Drew Horton, Hotel Manager on 2 Apr 2024
Thank you for your review, we hope to see you again!

10/10 Excellent

Frederic, Westport

Stayed 1 night in Mar 2024
Response from Drew Horton, Hotel Manager on 23 Apr 2024
Thank you for your review, we hope to see you again!

6/10 Okay

Hossein

Disliked: Cleanliness
Room carpets and bath probably need some deep clean.
Stayed 4 nights in Mar 2024
Response from Drew Horton, Hotel Manager on 2 Apr 2024
Thank you for your review, we will forward your comments to our housekeeping team.

8/10 Good

Chen

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More items on the restaurant menu.
Stayed 3 nights in Mar 2024
Response from Drew Horton, Hotel Manager on 2 Apr 2024
Thank you for your review, we hope to see you again!

6/10 Okay

Nicholas

Liked: Cleanliness
Disliked: Staff & service
The staff did not help with the bags and I wasn’t allowed to get my discount for the group rate so that’s why I wasn’t happy with this hotel
Stayed 4 nights in Mar 2024
Response from Drew Horton, Hotel Manager on 26 Mar 2024
Hello, we are unable to modify 3rd party rates. To book a group rate you must book directly with the hotel.

10/10 Excellent

Amber

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Loved the hot spa and heated pool. Having Starbucks right there was great too!
Stayed 4 nights in Mar 2024
Response from Drew Horton, Hotel Manager on 24 Mar 2024
Thank you for your review, we hope to see you again!

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Comfortable bed, quiet, good location
Stayed 3 nights in Mar 2024
Response from Drew Horton, Hotel Manager on 23 Mar 2024
Thank you for your review, we hope to see you again!

2/10 Terrible

Lisiane

Travelled with partner
Disliked: Staff & service, amenities
WE BOOKED A KING SIZE ROOM WE PAID FOR A KING SIZE ROOM . UPON ARRIVAL WE WERE TOLD THERE WERE NOTHING BUT TWO QUEEN BEDS; RECEPTIONIST WAS NOT EVEN APOLOGETIC NOR SEEMED TO CARE. WE ARE HERE OFTEN; SERVICE IS SIMPLY NON EXISTANT HERE!!! LAST TIME THE SMART TV WAS NOT WORKING. LATELY WHEN ITS NOT ONE THING IS ANOTHER AS AN ISSUE AT THIS PROPERTY. DONT BE FULLED BY RATINGS.! BED ARE OLD AND SQUICKEY! NO SERVICE AT ALL TO ME THATS THE WORSE PART.
Stayed 1 night in Feb 2024
Response from Drew Horton, Hotel Manager on 13 Mar 2024
Thank you for your review. We're sorry that things were less than perfect and hope to make it up in the future.

6/10 Okay

Lisa

Disliked: Amenities
The pictures on line made this property look spectacular and it stated there was a marina view. I was so excited to get to the hotel, sit by the pool and have a drink while I looked at the view. But upon arrival, I was sorely disappointed. There's only a view of a building that says marina. Also, I could hear the guest above me every time they walked around the room. For the amount I paid I truly feel like I got ripped off.
Stayed 1 night in Feb 2024
Response from Drew Horton, Hotel Manager on 13 Mar 2024
Thank you for your review. We're sorry that things were less than perfect and hope to make it up in the future.

10/10 Excellent

Gerri, Corona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how clean everything was! Our room was very comfortable, the bed was so nice.
Stayed 1 night in Feb 2024
Response from Drew Horton, Hotel Manager on 13 Mar 2024
Thank you for your review, we hope to see you again!

6/10 Okay

judy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk person, a black young woman was not friendly. She sternly mentioned that check in is at 3PM We were checking in at 2 45PM. I will not stay in a place where front desk person is unfriendly,
Stayed 7 nights in Feb 2024
Response from Drew Horton, Hotel Manager on 13 Mar 2024
Thank you for your review. We're sorry that things were less than perfect and hope to make it up in the future.

6/10 Okay

Gostosas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Drew Horton, Hotel Manager on 13 Mar 2024
Thank you for your review, we hope to see you again!

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Drew Horton, Hotel Manager on 13 Mar 2024
Thank you for your review, we hope to see you again!

6/10 Okay

Stephanie

Disliked: Staff & service
Average hotel. Receptionist and staff were not very welcoming
Stayed 2 nights in Jan 2024
Response from Marc Ebuen | Assistant General Manager on 29 Jan 2024
Thank you for sharing your feedback. We're disheartened to hear that your experience with our receptionist and staff did not meet the warm and welcoming standards we strive to uphold. We take your comments seriously and will address this directly with our team. Your comfort and satisfaction are paramount to us, and we hope to have the opportunity to demonstrate our commitment to excellence in your future visits.

10/10 Excellent

Martha

Travelled with family
Great hotel. Staff was super friendly and helpful. Place was really clean and beds we comfortable.
Stayed 1 night in Jan 2024
Response from Marc Ebuen | Assistant General Manager on 29 Jan 2024
Thank you for your wonderful feedback! We are delighted to hear that you found our hotel great and our staff super friendly and helpful. It's fantastic to know that the cleanliness of our place met your expectations and that you enjoyed the comfort of our beds. Our team is committed to providing a welcoming and comfortable experience for every guest. We look forward to having you with us again soon for another enjoyable stay!

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was of the understanding that breakfast was provided free, like the former Best Western.
Stayed 1 night in Jan 2024
Response from Marc Ebuen | Assistant General Manager on 29 Jan 2024
Thank you for sharing your feedback with us. We apologize for any misunderstanding regarding our breakfast offerings. We strive to provide clear and accurate information to all our guests and regret any inconvenience this may have caused. Please know that we value your input and will use it to improve our communication about amenities and services. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

8/10 Good

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marc Ebuen | Assistant General Manager on 29 Jan 2024
Thank you for your generous 4 out of 5 score! We're glad that your stay with us was largely enjoyable and met most of your expectations. We would love to hear more about how we can make your next visit a perfect 5 out of 5. Your feedback is crucial in guiding our continuous improvement efforts. We look forward to welcoming you back and providing an even better experience on your next stay!

10/10 Excellent

nancy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Marc Ebuen | Assistant General Manager on 29 Jan 2024
We are overjoyed to hear that your experience with us was nothing short of exceptional. It's our utmost priority to ensure every guest feels valued and enjoys a comfortable and memorable stay. We look forward to continuing to exceed your expectations and can't wait to welcome you back for another stellar experience!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2024
Response from Marc Ebuen | Assistant General Manager on 29 Jan 2024
Thank you for taking the time to rate your experience with us. We appreciate your honest feedback and acknowledge that a score of 6 out of 10 indicates that there are areas where we can improve. We're committed to providing an exceptional stay for all our guests and would value any additional input you might have regarding what we could do better. Your insights are crucial for our continuous improvement, and we hope to have the opportunity to provide you with a more satisfying experience in the future.

10/10 Excellent

Letetia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, the staff was great, and great dining options within walking distance.
Stayed 1 night in Jan 2024
Response from Marc Ebuen | Assistant General Manager on 29 Jan 2024
Thank you for your wonderful review! We're thrilled to hear that you found our hotel beautiful and our staff great. It's also fantastic to know that you enjoyed the dining options within walking distance. We strive to provide a welcoming and convenient experience for our guests, and we're glad we could meet your expectations. We look forward to having the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Marc Ebuen | Assistant General Manager on 29 Jan 2024
Thank you for the perfect score! We're thrilled to have met your expectations and appreciate your recognition of our efforts. Looking forward to welcoming you back soon!

10/10 Excellent

Enrique

Stayed 1 night in Dec 2023
Response from Marc Ebuen | Assistant General Manager on 29 Jan 2024
Thank you for awarding us a perfect score! Our team is dedicated to ensuring every guest feels valued and enjoys a high standard of service and comfort. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to all of us.

6/10 Okay

Roman

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location is very good. Hottub did not work, pool was not heated very well, carpets in hotel smell. No continental breakfast, the store in the hotel doesn't accept cash ( cards only) The safe in the room had no power.
Stayed 2 nights in Jan 2024
Response from Marc Ebuen | Assistant General Manager on 29 Jan 2024
Thank you for your feedback. We apologize for the inconvenience with the hot tub, pool, room odor, and other concerns. We're addressing these issues urgently and hope to provide a much-improved experience on your next visit. Your satisfaction is our top priority.

10/10 Excellent

Ruth, Dearborn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Super walkable. Comfortable bed. Would stay again.
Stayed 2 nights in Jan 2024
Response from Marc Ebuen | Assistant General Manager on 29 Jan 2024
Thank you for your positive review! We're delighted to hear that you enjoyed our excellent, walkable location and found the bed comfortable. It's great to know you'd choose to stay with us again. We look forward to welcoming you back in the future for another pleasant experience!

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Marc Ebuen | Assistant General Manager on 11 Jan 2024
Thank you for your 4 out of 5 rating! We appreciate your feedback and are here to assist you anytime you need us. Your satisfaction is important to us, and we hope to continue providing you with a great experience.

10/10 Excellent

Dollie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with great customer service.
Stayed 1 night in Jan 2024
Response from Marc Ebuen | Assistant General Manager on 11 Jan 2024
Thank you for your kind words! We're delighted to hear that you had an excellent experience at our property and that our customer service met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. If you have any further comments or suggestions, please don't hesitate to share them with us. Thank you for choosing us for your stay!

10/10 Excellent

Brad

Stayed 3 nights in Jan 2024
Response from Marc Ebuen | Assistant General Manager on 29 Jan 2024
Thank you so much for the perfect score! We're thrilled to hear that you had an exceptional experience at our hotel. Our team works hard to ensure every guest feels welcome and well-cared for, and it's rewarding to know we've succeeded with your stay. We look forward to welcoming you back soon for another memorable visit.

8/10 Good

murita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was on the first floor, noise when people on the second are walking, talking loud and banging doors in the hallways at 730 in morning.
Stayed 1 night in Jan 2024
Response from Marc Ebuen | Assistant General Manager on 11 Jan 2024
Thank you for sharing your experience with us. We apologize for any disturbance you encountered during your stay on the first floor due to noise from guests on the second floor. Your feedback is valuable, and we will take steps to address this issue and ensure a more peaceful environment for our guests in the future. We appreciate your understanding and hope to provide you with a more enjoyable stay during your next visit.

2/10 Terrible

Reinhard

Disliked: Staff & service, property conditions & facilities, room comfort
Uncomfortable hotel - completely overpriced
We were very dissatisfied with the hotel. We were assigned by Hotels.com a handicapped room which we did not ask for. The room was spacious, however not well equipped. It was missing shelving. There was no space to lay anything when unpacking. Also, no mention of a $24.00 parking fee per day in the hotels.com description or when checking in. The chairs in the room were uncomfortable and heavy. Overall very impersonal and basic environment for an excessive price. We do not recommend this place.
Stayed 3 nights in Dec 2023
Response from Marc Ebuen | Assistant General Manager on 11 Jan 2024
Thank you for sharing your feedback about your recent stay with us. We apologize for the inconvenience and dissatisfaction you experienced. Your comments are important to us, and we will take them into consideration for improvements. We appreciate your input, and we hope to have the opportunity to provide you with a better experience in the future. Thank you for choosing our hotel.

6/10 Okay

Jianhong

Travelled with family
Stayed 3 nights in Dec 2023
Response from Ed General Manager on 28 Dec 2023
Hi Jianhong,Thank you for sharing your feedback. We hope to welcome you back in the near future.

10/10 Excellent

Joseph, San Jose

Stayed 2 nights in Dec 2023
Response from Ed General Manager on 28 Dec 2023
Hi Joseph,Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay. We hope to welcome you back in the near future.

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ed General Manager on 28 Dec 2023
Hi Erin,Thank you for sharing your feedback with us. We are delighted you enjoyed your stay with us. We hope to welcome you back in the future.

4/10 Poor

Robert

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Rooms are small and damp from poor ventilation. For cost of room and ridiculous parking rate of $24 per night, not a good value other than the location.
Stayed 2 nights in Dec 2023
Response from Ed General Manager on 25 Dec 2023
Hi Robert,Thank you for sharing your feedback regarding your most recent stay. I am sorry we did not meet your expectations. Our parking rate is among the lowest of all nearby hotels. Guests frequently comment on how much they love our rooms. I thank you for your feedback and thank you for having stayed with us. I wish you well in your future travels.

6/10 Okay

Robyn Warhol, Columbus

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Location is great, just a few minutes' walk from the beach. The room was comfortable, the bed very good. For the price the amenities were minimal, though, because we had paid through a third party. Breakfasts were small, limited and expensive. Parking cost more than it should. We paid a charge for the bottles of water in the room. The only perk was free internet. All this, even though I have status with the hotel chain's membership program. Because the staff had to explain all this, they were defensive and not very friendly. I wouldn't stay there again.
Stayed 5 nights in Dec 2023
Response from Ed General Manager on 25 Dec 2023
Hi Robyn Warhol,thank you for sharing your feedback regarding your stay a few months ago. I am sorry to learn we did not meet your needs. Our parking fee is the lowest amongst hotels in the area and for your convenience, we place bottled water in guest rooms with a tag indicating a charge per bottle. I appreciate you being a member of the chain's membership program but note that when booking via third party, you must use said third party's loyalty program. For additional information please visit each respective loyalty program's website. I wish you well in your future travels.

10/10 Excellent

Kapree

Will stay again
Best part of this hotel is the location near pier and marina. Will stay again
Stayed 1 night in Dec 2023
Response from Ed General Manager on 28 Dec 2023
Hi Kapree!We look forward to seeing you again! Thank you for the great review.

6/10 Okay

Junghun

Stayed 1 night in Dec 2023
Response from Ed General Manager on 28 Dec 2023
Hi Junghun,Thank you for sharing your feedback. We hope you had a pleasant stay and look forward to seeing you again.

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Ed General Manager. on 28 Dec 2023
Hi Robert,Thank you for sharing your feedback. I am sorry to learn we did not meet your expectations. I'd be happy to address any concerns you may have via message. Please feel free to reach out.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Ed General Manager on 28 Dec 2023
Dear Gerald,Thank you for sharing your feedback. We hope to welcome you back in the near future.

6/10 Okay

Dennis

Liked: Cleanliness, staff & service
I didn't care for having to park off site due to a party for outsides and the guest weren't even considered.
Stayed 7 nights in Nov 2023
Response from Ed General Manager on 28 Dec 2023
Hi Dennis,Thank you for sharing your feedback regarding your stay with us. We have shared your feedback with the appropriate department to ensure something like this does not happen again.