Los Altos Public Park

Good welcome at check in. Excellent meal in the restaurant. Room clean and more than adequate for my needs

The entrance and reception area were quite good, it felt as though you had arrived at a nice modern hotel. The receptionist was friendly and check in was speedy. Our room was on the first floor and first impressions of our room were good, spacious, plenty of storage, bathroom ok, tea/coffee and a large tv. However, on closer inspection there were some cleaning issues. The vent on the electric heater didn’t look as though it had been cleaned for ages- discoloured and dusty. The overall appearance of the room was a bit tired, only one bin, in the bathroom, the foot pedal to open it wouldn’t work so I had to open it by hand and it was small and fiddly. The bed was comfortable with good quality bed linen and pillows so we slept ok. Breakfast was quite good although we were kept waiting for the cooked eggs, I think the cook had forgotten to cook them! The bacon was tasty and my husband said the sausage and hash browns were good. As well as having to ask for the eggs, we also had to ask for butter, salt and pepper. The coffee wasn’t that great even though it came from a Lavasso machine and there weren’t enough sugar sachets in a little basket, I took the last 4 the rest were sweepers. The only member of staff on duty in the restaurant, was polite and friendly, he did act quickly when we requested things. We only stayed one night, so my review can only be based on that overnight stay. Our overall feeling about our stay was that it was okay but could have been so much better.

Staff were amazing. Hotel very tired and basic