Long Beach

It used to be one of my favorite hotels but quality is bad this time.

This resort was ABSOLUTELY AMAZING, and we loved our time there. Our butler, Edward, truly helped make the experience magical for my girlfriend and I (we were celebrating her 30th Birthday), and I have the UTMOST gratitude and thanks to Edward for all of his help. Before I begin - I almost did not book this resort due to the 3-5 year old YouTube video reviews I saw online. Those videos are Extremely out of date, and this resort totally shines in everything it does! Customer Service: The Customer Service here is ABSOLUTELY AMAZING AND I AM EXTREMELY GRATEFUL FOR EVERYONE! To name a few people that truly made an impact on our stay for the absolute betterment of it are: Edward, Tony, Albert (or Albessard), Sandy, William, and Cindy. There were many other people, but I did not get all of their names. Rooms: We Stayed in the Jacuzzi Terrace Suite Beachside. IT WAS ABSOLUTELY BEAUTIFUL! Had a ton of space to relax in the room for days we wanted to unwind. It overlooked the Adults only pool, so we could relax with a drink. It had its own outside jacuzzi that has jets that run (just rinse it out first prior to getting in - like all jacuzzi tubs anywhere). The room was absolutely amazing. The only problem that we had that got resolved very quickly was the toilet. During mid-morning, our toilet would not flush. We contacted Edward (our butler), and we had maintenance come a fix the toilet within 30 minutes - 1 hour (which was no problem for us). character limit reached