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"The parking was very limited and full, had to park in the public parking, "

"Property was pet friendly and easy to take my pet in and out. Staff was very accommodating"

"This is our third stay when in London! We find it to clean, quiet and comfortable! Would recommend it to anyone!"

"Beautiful hotel, but unfortunately the experience left me feeling really uncomfortable. About 30 minutes after checking in, a hotel staff member attempted to enter my room without warning. Thankfully I had the latch closed, but I was already settled into the room and on a work meeting when it happened. Regardless of what I was doing, having someone try to enter an occupied room unexpectedly is completely inappropriate and honestly made me uneasy for the rest of my stay. I reported it to the front desk shortly after and was given a complimentary drink coupon, but the situation itself was never really addressed in a meaningful way. The other major disappointment was the food. The restaurant service staff were kind and attentive, but the food itself was genuinely poor. My meal was dry, overcooked, and not enjoyable. I brought it to the attention of the restaurant manager at the time, but nothing was done. Later, the hotel offered to send up an alternate room service item instead. Unfortunately, that was somehow even worse. The vegetables looked dried out and old, ingredients listed on the menu were missing, and the entire plate looked unappetizing and poorly prepared. It’s unfortunate because the hotel itself is beautiful, but between the room privacy issue and the disappointing food experience, this stay did not meet expectations."

"Clean hotel, comfortable rooms, and great breakfast! A great spot for a last minute London stay that was budget friendly. We stayed with our kids. Lots of options for breakfast for them too."

"Nice clean room, well laid out. Very comfortable bed! I didn’t have time to have the breakfast but it smelled wonderful."

"I stayed here last week for a business trip to London and overall had a good stay, though there are a few areas that could be improved. I booked a one bedroom suite and was happy with how spacious and clean it was. The room included kitchen amenities like a microwave, fridge, sink, and utensils. I was also on the first floor, which made it convenient to access the ice machine and filtered water station in the gym. One thing that could have been communicated better was the security deposit at check-in. The receptionist processed the charge without mentioning it, so I was confused when I noticed the amount charged was different from my booking total. Breakfast was okay, but during the first two mornings the plates and utensils were disposable plastic, and some labels on the jars for jams were faded. Interestingly, on my last morning, proper mugs replaced the disposable cups, the plastic tableware was gone, and the labels had been refreshed - apparently head office was visiting that day. I just wish the same attention to detail had been there throughout the stay. Since I was traveling for work, I also found the desk setup lacking. The lighting around the desk wasn’t great for working, and there wasn’t a proper desk chair provided. That said, despite seeing many kids in the hotel, it was surprisingly quiet during my stay!"

"Pool was great and room was clean "

"Parking served the purpose Keeping in mind the establishment is under renovation, the property grounds definiely require more TLC Windows require cleaning inside and out Beds/bedding were comfortable and served the purpose for our trip Staff were accomodating ensuring our requests for towels/incidentals were brought to our rooms in timely manner"