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Reviews of The Metro

3 out of 5
The Metro
3 Portland Street, Southport, England

Reviews

8.4

Very good

Rating 10 - Excellent. 27 out of 67 reviews" "
Rating 8 - Good. 32 out of 67 reviews" "
Rating 6 - Okay. 3 out of 67 reviews" "
Rating 4 - Poor. 3 out of 67 reviews" "
Rating 2 - Terrible. 2 out of 67 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and tidy and the staff friendly and helpful
Stayed 5 nights in Jul 2019
Response from Lisa on 17 Jul 2019
Thank you for your review and it was a pleasure having you stay with us. Lisa

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent stay.very nice staff..clean room.definately stay again
Stayed 1 night in Dec 2018

2/10 Terrible

William, Paciano

Disliked: Staff & service, property conditions & facilities, room comfort
Metro Hotel Experience
Sadly the hotel is the worst I have ever used. It was inexpensive but the facilities mirrored the price. Cheap and nasty. Bed extremely uncomfortable, sleeping on the springs the first night, with a blanket under the sheet the second night ! Our room was directly over the bar area. Disco on the first night made the room vibrate, so sleep delayed till midnight. Fortunately the second night was quieter. Shower broken and shower tray was like a bath as plumbing was defective. Told staff - nothing done. Mould in the shower grout and fitments rusty. Breakfast as basic as it could be - we had to ask for dishes and marmalade. Cereals, toast and hot beverages, with fruit juices. Cutlery Filthy. Manager unsympathetic but she has run the hotel for only a few months - maybe if she paid attention to complaints and DID something about them the place will get better reviews on n the future. On a positive note the bed linen appeared clean.
Stayed 2 nights in Oct 2018

8/10 Good

Joanna

Ok value for money
Pleasant staff and clean rooms. The only complaint would be the mattress, springs were sticking out and not very comfortable. For the price it was a nice place.
Stayed 1 night in Sep 2018

4/10 Poor

Donna

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Don’t stay in room 2 it has no windows and is small and stuffy. Breakfast was sparse
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless
Great staff and location Clean and comfortable Continental breakfast is very good
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Very welcoming but room disappointing & noisy
Welcome at check in and first impressions good. However noisy during night (doors closing), could feel the springs in the mattress and hot water in shower did not work. Shame as effort had been made with decor but details let it down (bulbs out in bathroom, dirty cutlery etc)
Stayed 1 night in Jul 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic hotel. Very clean and so friendly. Its made a great base for my mums birthday treat.
Stayed 1 night in Jun 2018

4/10 Poor

Marysia

Disliked: Room comfort
Cheap and it shows.
The location was fine and room decor good, the thing that let it down was the bed ? Cheapest of mattress well worn and wobbly bed. The drinks were cheap and all the locals drink all day and evening outside. The breakfast was free but I would not of paid if you get my meaning. Seems a shame as I’ve never left a bad review ever but if I knew who to complain to I would! staff never asked if stay was good, it’s the just enough attitude prevails.
Stayed 4 nights in May 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Hotel was nice but bathroom needs some maintenance work
Stayed 1 night in May 2018

2/10 Terrible

Mikeyb21 , Frodsham, Cheshire.

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Room was not on the floor we were promised. Bathroom was extremely small (room 11). With no heating at all. No mirror above vanity unit . No wardrobes, just a freestanding clothes rail with 5 plastic hangers. Breakfast was disgusting! Tray left outside door of room. 2 stale Danish pastries, two small apples. Two single packs of cereal, 1 Cornflakes, 1 Rice Crispies, (for 2 adults). Certainly not worth the money we paid.
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Ensuite / shower cubicle/toilet unsuitable
Unfortunately room was above the late door, so was noisy,

8/10 Good

Allan, Greater Manchester

Liked: Cleanliness, staff & service
Very cold in the bathroom in room due to large gap around toilet outlet pipe. Room very near to guests entrance and was disturbed into the small hours with guests coming and going. Buffet breakfast very good.
Stayed 1 night in Mar 2018

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay here again x
Stayed 1 night in Mar 2018

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Metro - good location
Double room was a little small but warm at night. Wardrobe was the tiniest I've ever seen, and our 3-days worth of clothes were squashed up. Room was very clean and tea/coffee/water replenished daily. Staff at the hotel were extremely friendly. Breakfast was ok for me (except on the third morning when they had run out of cold boiled eggs), my husband missed his cooked breakfast though, so it would be great if this could be offered. Decor throughout the hotel/pub/dining area is tastefully done. Hotel is in a great location but no free parking (Southport let's itself down on this part - too many double yellow lines and high parking prices), so we had to park a few streets away.
Stayed 3 nights in Dec 2017

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with our stay.
A lovely stay in a modern refurbished hotel, welcomed by Chris, a very friendly and helpful young man who showed us to our room and helped with our bags. We were in room 2, facing to the front and with a super king size bed, a really nice room, very clean though the carpet has stains on what is obviously quite a new carpet, a shame when hotels try to keep a good standard and guests don't take a bit of care. The ensuite was clean and very modern. The continental breakfast was more than adequate, tea and coffee served by a very pleasant waitress and you help yourself to the rest. Very good value and a good location with a lively bar that was quiet from around 10.30pm. We would certainly stay again when in Southport. Not suitable if you cannot do stairs as all the rooms are upstairs and there is no lift.
Stayed 3 nights in Nov 2017

8/10 Good

David, Bolton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night in Southport
We booked this hotel as we were going to watch Showaddywaddy at the Southport Theatre.We know and like Southport and as dinky were going to be involved we decided to stay over. The hotel is is excellently located for Lord St, the main shopping area and close to the park and then prom. Entering the Hotel it has a modern look and we were met by Chris who got us booked in and sorted quickly and efficiently. We had one of the smaller rims but was more than adequate for our needs. Rooms and Hotel were very clean and excellent standard. Mattress old have been a bit better. Had the full breakfast which was cooked as you waited, none of the stuff that is kept in warmers. A very good experience. We would go again and have recommended to our family and friends
Stayed 1 night in Oct 2017

8/10 Good

Natalie, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and functional
Check in was easy and we were shown to our room and shown the fire exit and how to use the late entry door. The room was clean and space was very well used. The bathroom was clean and compact, but we did wonder how larger folk would fare since the gap between the toilet nd the shower wall was rather small. Breakfast in the morning was continental and included some nice Danish pastries.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and Clean
A nice and clean hotel with a very helpful assistant manager. Unfortunately we had trouble with a lack of heating in our room.
Stayed 1 night in Sep 2017

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and great location
When we arrived we were greeted and shown to our room, the room was clean and nicely decorated, toiletries in the en suite, complementary bottled water, we were shown the fire exits and entry for the building if we were to arrrive back late. The breakfast was continental and had plenty to fill you up before heading out for the day. We had a lovely stay and would be happy to stay at The Metro if we were in the area again.
Stayed 1 night in Sep 2017

8/10 Good

G P, lancashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near all the shops / beach , staff friendly & hotel was clean . Night entertainment . Basic breakfast - would be better to have pots of tea / coffee per guest rather than having to ask ask for a cup refill but overall a really gud wend.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff
Great hotel, close to shops, restaurants and the sea front. Staff are all friendly and the rooms are lovely, even if the mattress was a little hard :) Great value for money
Stayed 1 night in Sep 2017

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good,could not fault it, the metro had an excellent bar,well kept ale,will stay again "brilliant ".
Stayed 2 nights in Aug 2017

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was located near local pubs n shops. Just went for a night to chill. If you wanted to drink at hotel excellent bar area n outside seating area. Was noisy as our room overlooked the seating area, but it didn't bother us.
Stayed 1 night in Aug 2017

8/10 Good

Mike, Rainhill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight for family wedding
Six of us stayed for a family wedding. A comfortable, clean and functional hotel. Staff were very welcoming, efficient & friendly. Well situated in central Southport, handy for all the attractions.
Stayed 2 nights in Jul 2017

8/10 Good

Bill, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location.
Pleasant efficient welcome & check in by friendly and accommodating staff. We were offered a breakfast upgrade at no extra cost, very nice too. Lovely clean room with excellent shower. Downside, no onsite parking and our room had no window, just a sunpipe light well. I would stay again.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Weekend away
Really modern room, needed dusted. Room 10 corridor door outside kept banging with people coming and going. Stingy with tea and coffee in the room. Good to be shown fire escape route by barman, well done

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel convenient for everything
Good choice, no faults, staff very helpful and very reasonable drink prices in the day.

8/10 Good

Mark, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small friendly hotel.
We were met on arrival in the bar area, shown to the check in area, swiftly checked in and shown to our room. We were also shown the residents late entrance at the side of the hotel. Room was good size with large king size bed, very clean and in good decorative order, tea and coffee provided and TV. There was no window in the room, which didn't bother as there was a sky light and the room was large enough that it it didnt feel to closed in. But may bother other people. Bathroom was compact but usable and very clean. Only issue was with the shower, the door handle came off and the shower holder kept sliding down and would not stay in place so you had to hold the shower head but this was ok. Breakfast was included but there was no cooked 'full english'option. What was offered was very limited poor continental style, we ended up just having toast and cereal. Disappointing as we would expected a full cooked breakfast from a hotel and for the rate paid. Overall I would recommend this hotel.

10/10 Excellent

bren, blackpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice indeed
Lovely hotel exceptionally clean, nice staff fab afternoon tea. Would deffinatly stay there again 😃

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

overnight stay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to town.
Clean, nice continental breakfast, room facilities small but comfortable for short stay, excellent for price. Parking limited to local area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Only problem was parking otherwise very good

10/10 Excellent

SaDean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Really nice bar and hotel, staff really friendly and ideally located in the town centre.

10/10 Excellent

Mal & Debbie, Worcestershire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, excellent location.
Debbie & I throughly enjoyed our stay. The room was a good size, comfortable, spotlessly clean and very warm. The staff were very friendly and couldn't be more helpful in they had tried. Would not hesitate to recommend to others. Well done guys, keep it up 😄

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Short and nice
Very friendly only thing was heating was not on in room so had to ask to be put on.

8/10 Good

Jay, North Wales

Liked: Cleanliness, room comfort
Good Mid-week stay close to shops
The hotel was a short walk from the town centre and all the amenities available there, but was not noisy, even though it was above a well frequented pub. It may be a bit noisier at weekends. We stayed in this hotel in late October and the heating in our room came on rather late (8pm) and not on at all during day, luckily it was reasonably mild weather. The room was clean and modern. The breakfast was self-serve continental and was more than adequate.

10/10 Excellent

Susy, North Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a short break in Southport

10/10 Excellent

S, North Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for Short Stay
just had one night stay. Staff were friendly, continental breakfast was as good as expected. The room was clean and nicely decorated but a little warm for us. Would use again.

10/10 Excellent

jayne

Liked: Cleanliness, staff & service, property conditions & facilities
pleasent stay

8/10 Good

Mnemoth, Scarborough uk

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel.
The hotel is nicely situated just a few yards from Lord St and the Market Hall. Handy for shops and buses, loads of cafes and restaurants. The continental breakfast was adequate with plenty to eat.The room was very good .

10/10 Excellent

sue, Nuneaton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7th wedding anniversary
What a beautiful hotel. Staff are very helpful especially Neil . The rooms are cleaned everyday. The room we stayed in was very spacious and couldn't have asked for more. I would recommend it to anyone. We will definitely be returning

8/10 Good

Donna, Scotland

Liked: Staff & service, property conditions & facilities, room comfort
Very comfy night
Room was comfortable but had a few concerns regarding cleanliness. Staff very welcoming. No food served on premises. But was inexpensive so value for money.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem
Really good from the minute we arrived. We had to speak to a traffic warden about parking, he was really friendly. We had to book in to our hotel through the bar area, luckily the gentleman behind the bar was very friendly and put us at ease straight away. He showed us to our room and explained fire escape routes etc. The room was a good size and brightly decorated, there was plenty of cupboards and storage for all of our luggage etc. The room was also very clean with en suite shower. There was a fan provided because the room was quite warm (it was adequate). The bar area is nice with a little snug area with television. The service from all staff was excellent and this made our stay very enjoyable. There is a continental breakfast provided which was very pleasant with good choice of food. The town is five to ten minute walk away. Excellent hotel in a great location.

8/10 Good

DEBORAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, clean & convenient boutique hotel
Lovely clean boutique hotel. Disappointed that the restaurant facility at night was no longer available, we had enjoyed eating there on our previous visits. Good selection for the continental breakfast. A reasonable priced public bar with comfortable seating and lively atmosphere. Room a good size, but bathroom fairly snug, not much room to move in there particularly after taking a shower. But cleanliness & condition of the room & bathroom excellent. main disadvantage is the parking, we did find some free on-road parking 2 streets away, which was fine but not so good when we left the hotel with our luggage in the rain. Overall though it was good value and very convenient for Lord Street, and all the attractions along the front of the resort.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Good location
Comfortable room with good facilities

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff welcoming, we were very comfortable with our surrounding,staff very accommodating and so helpful.well done.we would recommend this hotel,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique B & B with great pub.
Great welcome, adequate breakfast, very clean room, and great bed. Nice touches like free bottled water, and biccies. Parking free in nearby streets further down the road on the right. Located 100 yds off Lord St directly behind the Prince of Wales hotel. Great patio terrace outside.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Daytripper
It was OK for a one night stopover.Room too warm, no Air_con,but a family was provided!