Britannia Pavilion Albert Dock, Britannia Pavilion, Liverpool, England
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I love that an old building had been brought back to use
Christina
Stayed 3 nights in Mar 2024
6/10 Okay
Jan
Travelled with family
17 Mar 2024
Liked: Staff & service
Gave 3 stars because the shower was just a trickle so hair washing was impossible. Soap studs left in my hair was not ideal. The breakfast was good and staff all very friendly.
Jan
Stayed 1 night in Mar 2024
Response from Holiday Inn Express on 18 Mar 2024
Hi Jan, Thank You for your feedback, we are so sorry to hear you had trouble with your shower. This is not ideal and we will see to the room as soon as we can. Even though you had a disappointing incident, we are glad to hear that you enjoyed the rest of your stay. and thank you for your lovely comments about our staff we will be sure to pass these on. we hope you will come to stay with us again so we can make sure your next experience with us is perfect. Kind regards
Lovely clean, friendly hotel. Great location. Plenty places to see & eat nearby.
Only minor complaint was guests in room above were very noisy from @ 6am every morning.
Carol
Stayed 2 nights in Feb 2024
Response from Tasha on 24 Feb 2024
Thanks for the positive review Carol.I'm sorry you were disturbed by guests above your room, I hope this will not put you off staying with us again in the future.
Excellent Hotel, We normally stay at a Premier Inn but from now on its Holiday Express as the Staff couldn't do enough for you , Rooms where clean and had everything you needed for your stay.
Breakfast was fab , highly recommend.
PAULA JAYNE
Stayed 2 nights in Feb 2024
Response from Tasha on 24 Feb 2024
Hi Paula,Thank you for your wonderful review. I'm so glad to hear you enjoyed your stay so much.
10/10 Excellent
Carol Antoniette
Travelled with family, Travelled with family and small children
Loved the old building and how they've repurposed it and kept some of the original details. Room was basic but comfortable and clean. Breakfast was great. Reception staff were lovely.
Edwards
Stayed 2 nights in Feb 2024
Response from Tasha on 20 Feb 2024
Thank for the lovely review, it's most appreciated.
Staffs were really friendly and helpful. The location is perfect and the room was with a great view of the dock. Breakfast was decent, apart from the coffee. Lol
peishan
Stayed 1 night in Feb 2024
Response from Tasha on 16 Feb 2024
Thanks for the wonderful review, we are actually in the process of changing our coffee to a new supplier.
Very much enjoyed our stay and would recommend to others. Great location and view over Albert Dock. Generous breakfast with plenty of options, and friendly, helpful staff on reception
Jane
Stayed 1 night in Feb 2024
Response from Tasha on 11 Feb 2024
Thank you Jane for your lovely review and feedback
Only downside was that the bed wasn't that comfortable. Only stayed two nights,. Breakfast was brilliant, with a large selection of hot and cold choices
Simon
Stayed 2 nights in Jan 2024
Response from Tasha on 11 Feb 2024
Thank you for your review, we're sorry your bed wasn't to your comfort. We welcome your feedback so we can improve our guest's experience
Stayed for a night while attending a concert as it is right next to the arena. Service from check in to checkout was all very good. Had drinks at the bar and breakfast and all was good, fresh and with good service. Room was comfortable overlooking the dock
Andrew
Stayed 1 night in Dec 2023
Response from Tasha on 15 Jan 2024
Thanks for such a lovely review, we hope you come and see us again soon
Easy check in. Staff very friendly, couldn't do enough to make our stay very enjoyable. Breakfast was was hot and loads of options.only thing I thought the beds were small doubles .
Susan
Stayed 2 nights in Nov 2023
Response from Conor on 20 Nov 2023
Hello Susan,Thank you for taking the time to leave a review of us here at the Holiday Inn Express - Albert Dock, we appreciate any feedback you give us and I'll be sure to pass it along to the team!Thank you for the kind and lovely words, we hope to see you again in the near future!Kind regards,ConorReception
This is the second time I have stayed at this hotel and will definitely stay here again. It’s in a great position in the Albert Docks. The hotel is spotlessly clean, the rooms are spacious and the bed so comfy. All staff are welcoming, friendly and helpful. We arrived at midday fully expecting to have to leave our cases in storage and return later to check in but our room was ready and we were able to check in immediately. Breakfast was delicious with a great selection of hot and cold food. The bacon was cooked to perfection.
Susan
Stayed 2 nights in Nov 2023
Response from Conor on 18 Nov 2023
Hello Susan,Thank you for the kind words and taking the time to leave a review of us here at the Holiday Inn Express - Albert Dock Liverpool.ConorReception.
Everything was great. The location and view from the room were amazing. It was nice being so close to everything including museums and tours. The staff was very accommodating and I will stay again if I am able to travel back Liverpool.