Thank you for your feedback, we really appreciate your honest opinion. Firstly, I'd like to apologize for the confusion regarding the switch of apartments from 101 to 103. Due to unforeseen circumstances, we needed to make a last-minute change to your reservation. I understand this might have been unsettling, but we aimed to ensure the alternate apartment offered the same comfort and amenities. In recognition of this inconvenience, we offered the alternate apartment at a lower price. Our intention was to show our appreciation for your flexibility in this situation. Finally, regarding your difficulty in contacting the customer service center of the platform we work with, I sincerely apologize for the inconvenience. Unfortunately, I don't have control over their customer service, however, I want to emphasize that I'm always here and available for any queries or assistance you might need at any time. We value your input and will use it to improve our guest experience moving forward. We hope that you'll consider staying with us again in the future, where we'll do our utmost to ensure a smooth and enjoyable stay.