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Rating 10 - Excellent. 389 out of 1002 reviews" "
10 - Excellent
389
Rating 8 - Good. 382 out of 1002 reviews" "
8 - Good
382
Rating 6 - Okay. 136 out of 1002 reviews" "
6 - Okay
136
Rating 4 - Poor. 60 out of 1002 reviews" "
4 - Poor
60
Rating 2 - Terrible. 35 out of 1002 reviews" "
2 - Terrible
35
8.6/10
Cleanliness
8.4/10
Staff & service
7.8/10
Amenities
8.0/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Excellent
Anuradha
Travelled with family, Travelled with family and small children
Booked this hotel for a one night stay as we were flying out home the next morning. At 5am in the morning, we reached the airport in 10 minutes. Comfortable room, kids slept on the pull out sofa, it was clean and service was great. We walked to a mall 10 mins away for dinner. Would be happy to stay here again but not with bigger kids as the pull out bed might be too small and uncomfortable.
Anuradha
Stayed 1 night in May 2024
10/10 Excellent
Ida
5 May 2024
Ida
Stayed 1 night in Apr 2024
6/10 Okay
Frederick Mendoza
Travelled with family
3 May 2024
Liked: Amenities
Doing construction 5 days out of my 6 days stay, I was also charge extra 400 euro because my son was over 16 years old and older on which when I did my bundle reservation his age was declared. Claudia and other girl was nice and assist us navigating around the area. Disappointed!
Frederick Mendoza
Stayed 6 nights in Mar 2024
8/10 Good
Juan
Travelled with family
9 Apr 2024
Liked: Staff & service
The service is good, but the room is really hot, the aircon doesn’t really work
Room was very uncomfortable. Air con didn’t work and room got very stuffy. Kids bed was very uncomfortable. Lots of noise from outside all contributed to none of us sleeping well at all for our two night stay
Joanne
Stayed 2 nights in Apr 2024
2/10 Terrible
Laura, Rancho Palos Verdes
Travelled with family
3 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
No shampoo in bathroom. That’s basic, but minor. But I don’t know if I missed the notice on Expedia about construction. Due to jet lag, my kids and I were still sleeping at 825 AM. I was startled awake by persistent loud squeaking noises. I thought someone upstairs was having “a good time in bed” but alas when it went on for 10 or more minutes and the noises evolved to banging and drilling so loud that I could not bear to be in the room another minute, I got up and left.
The staff was nice, they were pleasant at check in and check out. It’s not a reflection on them. I just was not prepared for the construction noise and disruption. I would have gotten a different hotel had I been aware.
Laura
Stayed 1 night in Apr 2024
6/10 Okay
Sorina
Travelled with family and small children
3 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
AC did not work, it was boiling in the room. Great breakfast selection!
no indoor pool for kids.
close to metro station but far from downtown
Good stay at novotel. Nothing out of ordinary, good business type hotel although we stayed with little one age there were some video games for younger kids. Staff was good mostly. Property is bit old but we ok for the 4 nights we stayed with sofa bed
Makarand Ravindra
Stayed 4 nights in Nov 2023
10/10 Excellent
Claudiu, Fredericksburg
25 Nov 2023
Claudiu
Stayed 1 night in Nov 2023
10/10 Excellent
Claudiu, Fredericksburg
Travelled with family, Travelled with family and small children
Was a bit dubious after reading some reviews, however, was a very pleasant stay. A little tired in places, but comfortable room and staff very helpful and polite.
Rachel
Stayed 4 nights in Nov 2023
6/10 Okay
Irma
11 Nov 2023
Liked: Cleanliness
The location isn’t great and the meal I ordered at the restaurant was quite bad. I ordered steak and fries and the steak was practically raw, tough and I wasn’t able to cut the steak for at least one bite. I return my dish and left.
Hotel a bit run down, been to better Novotels….e.g mold in the bathroom to start with…
We have left our bags at the hotel because the room was not ready, but when we got our staff back items were missing…..no apology, no solutions provided, no compensation but instead ignorance. Really not a level of an international Hotel chain.
We forgot our passports in the safe when we left. We emailed the hotel and they immediately answered saying they would retrieve them and keep them at the front desk which they did!
The hotel is family friendly and has a very enjoyable and relaxed environment. We also enjoyed dining at the Bicycle restaurant. The family rooms were comfortable and a good size.
Simone
Stayed 3 nights in Sep 2023
6/10 Okay
Lilian
28 Sept 2023
Liked: Property conditions & facilities
I ate in the restaurant every night, food was ok but waiter made a mistake with my order every time
In morning time, room cleaner created a lot of noise while tidying up other room on the same floor and the floor above. Mini bar service worker woke me up at 3pm while I was sleeping. It's not providing a quite environmnent for me. Therefore, I decided to check out earlier for another hotel.
Kwai Pui
Stayed 1 night in Sep 2023
8/10 Good
Karine
Travelled with family
23 Sept 2023
Liked: Cleanliness, staff & service
The propertie look a bit old and not nessessary reflect the photos on the website
Our window was dirty
But the overall of our stay was good. The staff were amazing
High baths to get in and out of, really dangerous. A bed where the entire mattress was ruined inside and causing back pain, not suitable for sleeping. Noise on floors. The staff is aware of the problems in the rooms and said that next month they are renovating. But why do they take full price and put people in inappropriate beds and rooms. The staff says there are problems and if it doesn't suit you just leave.
Verified traveller
Stayed 1 night in Aug 2023
10/10 Excellent
ana
29 Aug 2023
ana
Stayed 2 nights in Aug 2023
8/10 Good
Mohammad
Travelled with family
27 Aug 2023
Liked: Staff & service, amenities
Disliked: Cleanliness
I loved the hotel but it needs major room upgrade and to clean more the rooms other than that we liked staying in Novotel.
The staff were very welcoming and the hospitality was great.
Breakfast was amazing and you'll be spoilt for choice there.
Clean and comfortable rooms.
Good swimming area.
Just one thing... Need to fix and install better elevators
Murtaza
Stayed 6 nights in Aug 2023
4/10 Poor
william
Travelled with family
24 Aug 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Broken bed
We had booked a family room . The 3rd bed was broken with missing slats and sharp metal sticking out. The first night one of had to sleep on floor we were move to another room the next night.
We booked 2 rooms the air con in the twim did not work- we reported but not fixed. We got fed up complaining so just put up with it.
It was a great breakfast and easy access for exploring the city.
william
Stayed 4 nights in Aug 2023
6/10 Okay
Anahit
Travelled with family
22 Aug 2023
Decent
Overall, it was not bad, apart from a noisy air conditioner, bathroom fan, and kettle - were not working. We could hardly open the window (which needed proper cleaning) to have some fresh air. Also, the hotel is near the airport, so you could hear the planes' noise day and night...On the positive side, the hotel had a nice breakfast hall and a pool with assigned members of staff to entertain children.