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Reviews of Wallis Rato

3 out of 5
Wallis Rato
Av. Álvares Cabral, nº 3, Lisbon

Reviews

7.0

Good

Rating 10 - Excellent. 28 out of 159 reviews" "
Rating 8 - Good. 64 out of 159 reviews" "
Rating 6 - Okay. 39 out of 159 reviews" "
Rating 4 - Poor. 15 out of 159 reviews" "
Rating 2 - Terrible. 13 out of 159 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Staff & service
Pretty central location and very helpful check in staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Jan 2024

8/10 Good

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

2/10 Terrible

Carlos

Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
No worth the price
The hotel wasn't what I was expecting. The pictures are no a reality of what it actually looks. The kitchen and bathroom look dirty and found some dust. It is not worth what we pay for our stay there. The staff at the front desk were amazing tho. Really helpful and nice.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jonardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and public transportation options. Walkable to main streets. Clean and big enough rooms, ours was with private bathroom. AC was working perfectly. Balcony was nice addition. Full kitchen to use. Elevator was working. Friendly staff and smooth check in and check out. Highly recommended.
Stayed 3 nights in Jun 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023

2/10 Terrible

Naomi

Stayed 1 night in Jun 2023

6/10 Okay

Donna

Travelled with group
Liked: Cleanliness
It was more like a hostel than a hotel. Shared kitchen. Shared ladies bathroom had 2 showers 1 toilet per floor. It was clean bedding wss nice and lots of towels and quiet inside. Its located on a busy road so theres a lot of street noise plus our last night the Portuguese futbal championship took place so there were parties and yelling in the streets till very late Id recommemd s few upgrades. Get rid of the old wardrobes get better mattress. I also appreciated that there were able to accept our reservation within an hour of our arrival. That was very much appreciates Obligada.
Stayed 2 nights in May 2023

6/10 Okay

Shi

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Its shared washroom. Super difficult to find parking. It’s clean and convenient though.
Stayed 1 night in May 2023

8/10 Good

Keri-Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely time!
It was a great location close to the Rato metro station. Easy to get check in and staff were lovely. We truly enjoyed our stay as it was a first for us to stay in a hostel type facility. The shared bathrooms and kitchen were well maintained and easy to use.
Stayed 3 nights in May 2023

4/10 Poor

Damon

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very uncomfortable beds. Grumpy desk clerk evenings of April 13, 14 and at checkout. The April 15 guy was a pleasure to deal with. Why not put a key for the rooftop lounge on each floor?
Stayed 3 nights in Apr 2023

4/10 Poor

Gregor

Stayed 5 nights in Nov 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t stay there again.
This is a really creepy property. The furniture looks like it comes from garage sales. The shared bathroom has absolutely no privacy because the stall doors are opaque glass. You can’t lock the bathroom door, so anyone could walk in on you in the middle of your shower. The cleaning products they use snell like vomit. You can see through the keyhole of the door from the hallway into your room. Having a shared balcony means the person in the room next to your could get into your room if you left the window open.
Stayed 2 nights in Sep 2022

6/10 Okay

Wai Ho Gordon

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Facilities is old but clean. No air-conditioning
The facilities is very basic. Furniture are old but clean. No air-conditioning. The hotel provided a fan, which is workable at night time. Still very hot in day time.
Stayed 4 nights in Jul 2022

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2021

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Close to metro station, car rental and grocery shopping.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
The property is close to the center and walking distance to nice places around Lisbon.The only thing disappointing is that there is only one toilet and cleaners in the morning is very noisy, banging all doors and plates sounded like flying in the kitchen.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice place to go for a weekend. The room was and cute. The lack of air conditoned or fans to cool down the room, the bath towels too small and the pillows were the only things to improve.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from Madalena, Wallis Holidays on 25 Jul 2019
Caro Hóspede, Desde já agradecemos a sua avaliação. O seu feedback é muito importante para nós pois é através do mesmo que melhoramos todos os dias! Esperamos vê-lo novamente. Melhores Cumprimentos

2/10 Terrible

Warren, Toronto

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No locks in the showers. Bed sheets all dirty huge stain
Stayed 3 nights in Jul 2019
Response from Madalena, Wallis Holidays on 27 Jul 2019
Dear Guest, Thank you in advance for your Review. Your feedback is very important to us as it is through it that we improve every day! The showers dont have lock for safety, because in case of an emergency we can always help. About the sheets we are sorry if something was not as expected but you could always ask to our staff that we would be more than happy to help you. We hope to see you again. Kind Regards

8/10 Good

Bharat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Really good hotel, good location.
Stayed 2 nights in May 2019
Response from Santos on 19 Jun 2019
Dear Guest, Thank you so much for your post, it´s very important for us. We are glad to know you like your stay and hope see you in next opportunity. With Kind Regards, Maria, Wallis Holidays

10/10 Excellent

Verified traveller

Liked: Staff & service
The Wallis Rato was excellent, room clean and well maintained, comfortable bed, excellent location, just accross the road from Rato Metro station. I will most certainly stay again in the future,.
Stayed 1 night in Feb 2019
Response from Front office on 20 Mar 2019
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

4waystoyummy, Coupeville, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were happy to stay so close to the airport with transportation arranged by receptionist Maria. She was so lovely friendly and upbeat that my husband and I were both impressed by her. She told us that she "loves to help people." That's what showed! Nice evening walks from the hostel too.
Stayed 1 night in Nov 2018

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

8/10 Good

Misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice n clean, full equipped kitchen, friendly n helpful staffs
Stayed 1 night in Oct 2018

4/10 Poor

D, UK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Would not recommend!
The communal bathroom had No locks on the showers, and two toilets to share between the whole floor. I am blonde and found long black hairs in my bed. There were scuff marks all over the walls in the room. The lift had an outer door and a grate on each floor and if anyone had lift the grate open on any floor, the lift was out of order, and this happened a lot during our stay, so we could only use the lift about half the time. The lobby had a frosted glass screen, a panel of which was broken and looked shabby. The only saving grace was how lovely the front desk staff were.
Stayed 6 nights in Jul 2018

8/10 Good

Ciaran

Liked: Cleanliness, staff & service, room comfort
Generally good
Good stay overall. Basic but clean and in generally fine condition.
Stayed 3 nights in May 2018

4/10 Poor

Aidan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
It was fine.
Stayed 2 nights in Sep 2017

6/10 Okay

joseph

Convenient
Room is good but very noisy place very Thin walls

6/10 Okay

Muhammad, Fgura

Liked: Cleanliness
Not bad
On the whole everything was fine except for the very noisy main road and no ac or fan

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Carlos, Gort

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but sweet
Only 2 things would have made the stay any better. A small tv set in the room, and a way to get rid of the bathroom smell, that was bad everytime we went in. Aside from that, perfect location, great Service, very friendly receptionist (Daniela) and great short stay.

6/10 Okay

Evandro, Brandon MS

Liked: Cleanliness
Wonderful Staff
Wonderful staff, decent downtown location, you can't get better for the price.

4/10 Poor

Aidan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Vania, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing for 1 nigth defenately Coming back ;)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jose Carlos

Liked: Cleanliness, staff & service, amenities
Estacionamento pago, local com transporte público diversos, instalações limpas, prédio em reforma, com facilidades de um hostel (não é hotel). Staff atenciosos.
Stayed 1 night in Nov 2023

8/10 Good

CARLOS A

Stayed 1 night in Oct 2023

8/10 Good

MAURO C M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa a experiência
Boa a experiência, recepção atenciosa, local muito limpo e agradável.
Sala de espera, antes do check in
Placas de boas vindas na rua
Stayed 3 nights in Oct 2023

10/10 Excellent

Nadia

Stayed 3 nights in Oct 2023

10/10 Excellent

Vinicius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendo
Muito bom. Limpo, silencioso, quarto espaçoso. Localização ótima. Pena que não servem café da manhã.
Stayed 1 night in Aug 2023

8/10 Good

Nadia Soledad

Liked: Cleanliness, staff & service, property conditions & facilities
Haría falta más cuarto de baños
Stayed 1 night in Aug 2023

6/10 Okay

lurdes

Travelled with family
Disliked: Amenities, property conditions & facilities
It is perfectly localised but it is not weel managed. Not very clean but whit a very god potential. Can do better. Kind regards, De Oliveira
Stayed 1 night in Aug 2023

2/10 Terrible

Maria

Disliked: Cleanliness, property conditions & facilities
Cuando llegamos estaba todo sin limpiar y las camas sin hacer. pagamos en mano pero nos devolvieron el dinero y nos fuimos
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
c'est vraiment pas cher et cela dépanne bien mais pas beaucoup plus ...
Stayed 3 nights in May 2023

4/10 Poor

Camilo

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
La foto que aparece en la web es tan diferente a la realidad, que estando en la puerta 2 veces según el GPS no se veía ni el cartel, jamás repetiría.
Stayed 2 nights in Apr 2023