All of the staff at this hotel were amazing. Extremely kind,patient and helpful. However, this was probably the worst hotel I've ever stayed in. The room was extremely basic. There wasn't much in it. Couldn't figure out the tv - if it was a tv, I'm still not sure. The walls are UNBELIEVABLY thin to the point where you can hear people above and beside you talking. It's so noisy! Loud bangs and thuds constantly, you hear furniture or things being dragged above / beside you, all through the night you hear the pipes and plumbing making noise. They don't refill the teabags they give you in the room. You have to constantly ask for extra towels - in a room where there are 2 guests there should be 4 towels. No face towels were ever given, they don't replace or even take the used drinking glasses. The bedding is so weirdly noisy. I'm not sure what fabric it is but if you move around it makes a lot of noise. Pillows were not great, hardly any complimentary products were given. All in all, I definitely do not recommend this hotel. Probably the only good think about it was how great of a location it was. It's walking distance to almost everything.