City view from property

Reviews of Sitio dos Cavaleiros Apartments

4 out of 5
Sitio dos Cavaleiros Apartments
Rua dos Cavaleiros n 17, Lisbon

Reviews

9.6

Exceptional

Rating 10 - Excellent. 26 out of 30 reviews" "
Rating 8 - Good. 2 out of 30 reviews" "
Rating 6 - Okay. 1 out of 30 reviews" "
Rating 4 - Poor. 0 out of 30 reviews" "
Rating 2 - Terrible. 1 out of 30 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Tai

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Do you want to take a chance??? Stay away and save your time/headaches. We stayed at this property from 12/25/23 to 12/29/23 (Total costs: $1509.99). Two days after we checked out (on January 01, 2024), the property manager sent us a what's app message and accused us of 'misplaced or broke by accident one of our vases'. I replied that we did not break or take any vases. On January 08, 2024, the property manager sent us a 'payment request' via email for 61.37 euros... Again, we sent back an email and stated that "we ABSOLUTELY had no knowledge of this vase or any accident regarding this vase. We did NOT break or take any vase"... Well, regardless, they went ahead and charged my AMEX card for 61.37 euros on 01/15/2024. Stay away from this place. By the way, I did contact Expedia and Expedia is only a 3rd party and advised us to work with AMEX... We wasted a lot of time and effort for something that we absolutely did not do or know anything about.
Stayed 4 nights in Dec 2023
Response from MZ on 20 Jan 2024
Dear Guest, We extend our sincere gratitude for choosing our property for your stay and for sharing your feedback. Regarding the missing vase, the associated charge aligns with our standard security deposit policy, which was communicated during the reservation process and reiterated during check-in.During your stay, you are responsible for the proper treatment of the apartment and the items inside it.We appreciate your understanding of this matter. Your reservation and thoughtful comments are highly valued. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Best regards, Sitio's Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 night stay
The apartment was lovely, bed was super comfy, hot water arrived very quickly to the shower taps. The kitchen was well kitted out for cooking one’s own meals. There was even a small washer/dryer! The windows all opened but it was too windy to leave them open. Also, street noise was rather loud up until about 10:30-11:00 at night. The staff were lovely!
Stayed 5 nights in Oct 2023
Response from MZ on 12 Nov 2023
Dear guest,We would like to express our sincerest gratitude for choosing Sítio dos Cavaleiros for your stay in Lisbon. It was a pleasure having you as our guests and we hope you had a memorable experience.Additionally, we greatly appreciate your valuable feedback and opinions. Your opinions are crucial in helping us improve our services and ensure that future guests have an exceptional experience.Once again, thank you for choosing Sítio dos Cavaleiros. We hope to have the opportunity to welcome you back in the near future.Best regards, Sítio dos Cavaleiros team

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful
Stayed 3 nights in Sep 2023
Response from MZ on 23 Sept 2023
Dear Mr. Larry and esteemed wife,It was a genuine pleasure to have you as our guests, and we sincerely appreciate your kind presence.We take pride in creating a welcoming and comfortable environment for all our guests, and your positive energy and interactions added to the overall charm of our lodging.Furthermore, we would like to express our gratitude for taking the time to share your feedback and thoughts about your stay with us. Your valuable reviews and ratings are instrumental in helping us improve and offer an even better experience to future guests.We look forward to the opportunity to welcome you back to Sítio dos Cavaleiros Apartments in the future. Until then, we wish you safe travels, memorable adventures, and all the happiness in the world.Once again, thank you for choosing to stay with us. Your presence brightened our days, and we hope to see you again soon.Warm regards,The Management

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was excellent. staff were always very responsive. hotel was in amazing condition
Stayed 4 nights in Aug 2023
Response from MZ on 28 Aug 2023
Dear Mr. Tony, thank you so much for choosing Sítio dos Cavaleiros Apartments for your stay and for taking the time to share your experience. We do our very best to provide the best service to the guests.It was lovely to have you.Best wishes

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, spacious with friendly staff
Wow, it was an amazing apartment, modern and spacious with helpful and friendly staff. Tucked away in the old part of town, was so nice to have the washer and dryer and small stores right next door. Even though it is a set of apartments, most of the time there wasnan employee at the entrance. She was great and gave us tips of where to go. There were June street festivals with sardines and other great food and drink. They warned us when we made the reservation, but the noise was only in one bedroomnin back and the fun of thenfestival was worth it. Family loved this place
Stayed 2 nights in Jun 2023
Response from MZ on 4 Jul 2023
Dear Mr. Kenneth, Thank you so much for taking the time to share your experience with us. We are truly happy we met your expectations. Our team is driven to provide a wonderful stay to all guests. We are happy that we succeeded in making your stay enjoyable. Lisbon's festivities in June is one of the most portuguese traditions, we are glad you enjoyed them for what they are.We hope to have the opportunity to welcome you back in the future and provide you with another memorable stay. Best wishes.

10/10 Excellent

MORGAN

Stayed 3 nights in Jun 2023
Response from MZ on 4 Jul 2023
Dear Mr./Ms. Morgan,Thank you so much for taking the time to leave a review of your stay at our accommodation. We truly appreciate your feedback and are delighted to hear that you had a positive experience with us. We are genuinely grateful for your support, and we hope to have the pleasure of hosting you again in the future. Best wishes.

10/10 Excellent

INRI, Miami

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Beautiful apartment with plenty of creature comforts. Would definitely recommend this property. They are truly accommodating.
Stayed 3 nights in Jun 2023
Response from MZ on 26 Jun 2023
Dear Mr. Inri, Thank you so much for taking the time to leave a review of your stay at our accommodation. We truly appreciate your feedback and are delighted to hear that you had a positive experience with us. Once again, thank you for choosing our accommodation and for sharing your positive experience. We are genuinely grateful for your support, and we hope to have the pleasure of hosting you again in the future. Best wishes, Margarida

8/10 Good

Emmanuel, Brampton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property and staff was very good. Location was in a sketchy area that was noisy and seemed to have a lot of illegal activity going on.
Stayed 8 nights in May 2023
Response from MZ on 29 May 2023
Dear Mr. Emmanuel, Thank you so much for choosing Sítio dos Cavaleiros Apartments for your stay and also for taking the time to review your experience.The location is perfect, close to the metro, taxi and places to visit and walk around. It is between Bairro Alto (a center of night life) and Alfama (the old part of the town with Fado clubs), there are also several amazing viewpoints very close (Sao Jorge Castle, Santa Maria Church and Miradouro de Graça), an organic food store across the street and the street itself is full of smaller stores with everything you need. There are view points from the terraces, which are small and close to the next building, but that's exactly the charm - you are able to enjoy Lisbon's street life as if it is a theatre and you were a spectator and since the street is one of the oldest streets in Lisbon, historical, long and angled, it's a pretty sight. Like practically everywhere in the center, there are various ways of life and people from all around the world, contributing to the city's diversity, like any city center around the world. Thank you again for choosing Sitio dos Cavaleiros Apartments. We hope to have the opportunity to welcome you back soon for another wonderful stay. Best regards, Margarida

10/10 Excellent

John

Travelled with family
Liked: Staff & service, property conditions & facilities
We really enjoyed the apartment. It was very modern and the staff were very friendly and accomodating us with anything that we needed. The only negative was that the surrounding area is not the safest. We were told by others to watch out for pickpocketers.
Stayed 3 nights in May 2023
Response from MZ on 26 May 2023
Dear Mr. John, Thank you so much for taking the time to review your recent stay at Sitio dos Cavaleiros Apartments. We are thrilled to hear that you enjoyed your time with us and appreciate your kind words about our accommodations and services. We are committed to providing exceptional service to each and every guest, and we are glad to know that we met your expectations. Regarding this area, this one of the oldest neighbourhoods in the city and multicultural since 4 centuries ago. Although there are a lot of people always walking around, never a casa of pickpocketing came to our attention. We are sorry you felt that way.Thank you again for choosing Sitio dos Cavaleiros Apartments. We hope to have the pleasure of welcoming you back soon for another memorable experience. Best regards, Margarida

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous apartment choice for our Lisbon visit
Fabulous apartment to stay in while visiting Lisbon! It is very well located; within walking distance of most everything we wanted to see. Staff were extremely friendly and informative, helping to arrange several tours and transportation for us. We couldn't have chosen a better place to stay!
Stayed 3 nights in Apr 2023
Response from MZ on 5 May 2023
Dear Guest, It was lovely to host you and we are truly happy you enjoyed your stay with us.We do proud ourselves to provide a great service and meet the guest's needs.Best wishes

10/10 Excellent

Joyce

Stayed 4 nights in Jan 2023
Response from Margarida on 6 Mar 2023
Dear Ms. Joyce, Thank you so much for reviewing your stay in Sitio dos Cavaleiros Apartments.It was wonderful to have you. Best regards, Margarida

10/10 Excellent

Choo S.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New everything. Excellent and attentive staff. Great location. Very charming.
Stayed 5 nights in Sep 2022
Response from Margarida on 26 Sept 2022
Dear Mr. Choo S., It was wonderful to have you. You were great guests. Thank you for choosing Sitio dos Cavaleiros for your stay.Best regards and Best Wishes

10/10 Excellent

ALEX

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel apartment in center of Lisbon
The apartment is great. Fully equipped kitchen. Nice beds and toilets. Full support from staff. Short walking distance from all in the center. Grocery supermarket nearby. Up the cobble road, very Lisbon.
Stayed 9 nights in Aug 2022
Response from MZ on 2 Sept 2022
Dear Mr. Alexander Brand, Thank you for choosing Sitio dos Cavaleiros Apartments for your stay. We were very delighted to have you and your family with us. You were such great guests. Thank you for your feedback, we appreciate it. Your opinion is very important to us.Stay safe and best wishes.Best regards, Margarida

10/10 Excellent

Silviu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations in old city. There is a tram line on the street, which is quite nice to see. The room is very clean with all amenities required.
Stayed 3 nights in Aug 2022
Response from Farah on 8 Aug 2022
Dear Mr. Silvui, It was a pleasure meeting and hosting you and your family. Thank you for the kind review. We hope to host you again when you come to Lisbon. Best regards Farah

10/10 Excellent

Charles

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022
Response from Margarida Zagalo on 21 Jul 2022
Dear Mr. Charles and Mrs. Christine, We were very delighted to have you. Thank for choosing Sitio dos Cavaleiros for your stay. Best wishes, Margarida

10/10 Excellent

Lilian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is confortable and has all things we needed during our stay. Easy access to public transportation but we avoided coming late or going out at night.
Stayed 5 nights in May 2022
Response from IS on 12 Jun 2022
Dear Mrs.Lilian . We are very happy and pleased you and your family chose Sitio dos Cavaleiros for your stay in Lisbon. Thank you for being such nice guests. Until next visit. Best regards, Issusca and the team

6/10 Okay

Margaret

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Modern, clean and rigid
The apt is newly renovated and the linens, shower and products were great. The area is up and coming yet close enough to walk. There is a fantastic Indian/Portugués restaurant a few doors up the hill. Our biggest dissatisfaction is the lack of flexibility. The 3pm check-in is very firm & you could not even drop off your luggage…we also had to negotiate an extra cost for a 1 hour grace period when leaving. The rules and service format is very very rigid.
Stayed 3 nights in May 2022
Response from Farah on 16 May 2022
Dear guest, Thank you very much for your review. It was a pleasure to have you with us. We would like you to know that your opinion matters so we can keep improving our service. Please accept our apologies if you felt like that. As we informed you we do not have baggage storage services at the property. We need to welcome all our guests and need to be pontual for the comfort of all guests, which is why we need to be rigid with our timetables as we need to clean and prepare the apartment, so the stay is wonderful for all guests. We hope to see you again soon :) Best regards, Farah

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from IS on 5 Jan 2022
Dear Mr. Brian Shea, it was a pleasure having you stay with us. Thank you very much for such a kind review. Please do come back ! We Hope to see you again soon :) Best Regards Issusca

10/10 Excellent

Abid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Farah on 5 Jan 2020
Dear Mrs. Abid, Thank you very much for such a kind review. It was a pleasure meeting you and welcoming you at Sitio dos Cavaleiros. Hope to see you again soon :) Best Regards Farah

10/10 Excellent

Ben, Dayton, Ohio, USA

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Modern 2 bedroom/1 bath apartment not too close to (but not too far from) the more active areas of Lisbon! Maybe small by US standards but very cozy for us three adults. Great communication with Vanessa prior to arrival and excellent service once there! She also allowed us to check in prior to official time (3 pm) so we were able to leave our bags and explore the city upon arrival from the airport. If traveling to Lisbon next spring/summer/fall, recommend booking early!
Stayed 6 nights in Dec 2019
Response from Farah on 29 Dec 2019
Thank you very much for such a kind review. It was a pleasure welcoming you at Sitio dos Cavaleiros. Hope to see you again soon :) Best Regards Farah

10/10 Excellent

Julia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
5* level new brand property in immaculate condition, combination of high tech appliances with rustic decor, jacuzzi bathtub, rain shower, very safe; conveniently located close to Rossio square; we just loved it and definitely will stay again; owner Farah is very welcoming and kind warm person - thank you so much for your incredible hospitality.
Stayed 3 nights in Dec 2019
Response from Farah on 10 Dec 2019
Dear Mrs. Julija , Thank you very much for such a kind review. It was a pleasure welcoming you at Sitio dos Cavaleiros. Hope to see you again soon :) Best Regards Farah

10/10 Excellent

Joelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Farah /Thank you Ana for everything
I am disabled and it wasn’t easy to wheel me around Lisbon.But we survived the experience??The flat was cosy,but very nice.The service too,the ladies very understanding and accommodating.If I do go back to Lisbon,I would definitely go back to this flat.
Stayed 4 nights in Oct 2019
Response from Farah on 13 Oct 2019
Dear Joelle thank you for staying with us at Sítio dos Cavaleiros it was our pleasure. It will be our pleasure to accommodate you the next time you come to Lisbon 😊 take care best regards Farah

10/10 Excellent

Tine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply amazing!
Amazing apartment with great location. The service and response was second to none - the host Margarida was SUPER helpful - we will most definitely visit this beautiful apartment again
Stayed 3 nights in Oct 2023
Response from MZ on 12 Nov 2023
Dear guest, We would like to express our sincerest gratitude for choosing Sítio dos Cavaleiros for your stay in Lisbon. It was a pleasure having you as our guests and we hope you had a memorable experience.Additionally, we greatly appreciate your valuable feedback as it helps us maintain our splendid service.Once again, thank you for choosing Sítio dos Cavaleiros. We hope to have the opportunity to welcome you back in the near future.Best regards, Sítio dos Cavaleiros

10/10 Excellent

Tijing-Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from MZ on 21 Aug 2023
Dear Mr. Tijing-kong Lee,Thank you so much for sharing your review with us. We are truly happy enjoyed your stay.Best wishes, Sítio's team

8/10 Good

Randi

Stayed 4 nights in Apr 2023
Response from MZ on 9 May 2023
Dear Mr./Ms. Randi,Thank you so much for choosing Sitio dos Cavaleiros Apartments for your recent stay. We are overjoyed to hear that you had a wonderful time with us.Our team strives to create a welcoming and comfortable atmosphere for all of our guests, and we are thrilled to know that we succeeded in making your stay as comfortable as possible.We hope to have the pleasure of welcoming you back soon and providing you with another exceptional experience.Best regards,Margarida

10/10 Excellent

carole jeannine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Logement très confortable. Personnel très accueillant et prêt à aider et conseiller
Stayed 3 nights in May 2022
Response from IS on 11 Jun 2022
Chère Mme Carole Jeannine. Nous sommes très heureux et contents que vous et votre famille ayez choisi le Sitio dos Cavaleiros pour votre séjour à Lisbonne. Merci d'avoir été des hôtes aussi sympathiques. Jusqu'à votre prochaine visite. Meilleures salutations, Issusca l'équipe.

10/10 Excellent

Detlef

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches und hilfsbereites Personal. Komplette Einrichtung, die keine Wünsche offen lässt. Very friendly and helpful staff. Complete facilities that leave nothing to be desired
Stayed 5 nights in Apr 2022
Response from Farah on 17 Apr 2022
Dear Mr. Detlef and Family , It was a pleasure to have you with us. Thank you very much for a review. We hope to see you again soon :) Regards Farah

10/10 Excellent

Marcus Stokholm

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stjerner
Dejlig lejlighed, god plads, god beliggenhed. Rigtig god morgenmad, og meget venligt personale.
Stayed 4 nights in Aug 2021
Response from Farah/Maria on 27 Aug 2021
Dear Mr. Marcus Stokholm, Thank you very much for such a kind review. It was a pleasure meeting you and welcoming you at Sitio dos Cavaleiros. Hope to see you again soon :) Best Regards Farah/Maria

10/10 Excellent

Terence, Cagliari

Business traveller
Liked: Cleanliness, amenities
Fabolous! Was one week in Lisbon for both business and tourism... and this apartment was absolutely 5 stars! Conveniently located, it was super clean, brand new and rich of amenities that made me feel like home. Special mention to the host that always assisted me answering my questions: above and beyond!
Stayed 7 nights in Nov 2019
Response from Farah on 11 Nov 2019
Dear Mr.Terrance , Thank you very much for such a kind review. It was a pleasure welcoming you at Sitio dos Cavaleiros. Hope to see you again soon :) Best Regards Farah

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from SITIO DOS CAVALEIROS on 17 Oct 2019
Thank you for the review. Best regards