Check COVID-19 restrictions.

Find out moreOpens in a new window

Altis Grand Hotel

Photo gallery for Altis Grand Hotel

Featured image
Indoor pool
Indoor pool
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Overview of Altis Grand Hotel

Altis Grand Hotel

5 out of 5

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Free airport shuttle
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Rua Castilho, 11, Lisbon, 1269-072

Explore the area

  • Popular LocationMarquis of Pombal Square8 min walk
  • Popular LocationBotanical Garden11 min walk
  • Popular LocationRossio Square15 min walk
  • AirportLisbon (LIS-Humberto Delgado)8 min drive

Choose dates to view prices

About this area

Lisbon

Altis Grand Hotel is located in Lisbon City Center, a neighbourhood in Lisbon, and is in the city centre and near the airport. The area's natural beauty can be seen at Principe Real Square and Botanical Garden, while Cinemateca Portuguesa Museum and Medeiros e Almeida Museum are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Campo Pequeno Bullring or Jose Alvalade Stadium. Guests love the hotel's central location.

What's nearby

  • Cinemateca Portuguesa Museum - 1 min walk
  • Medeiros e Almeida Museum - 2 min walk
  • Marquis of Pombal Square - 8 min walk
  • Botanical Garden - 11 min walk
  • Rossio Square - 15 min walk

Restaurants

  • Grill Dom Fernando — 1 min walk
  • Rendez Vous Bistro — 1 min walk
  • K.O.B by Olivier - 2 min walk
  • IIIMPAR - 3 min walk
  • Banca De Pau - 4 min walk

Getting around

  • Rato Station - 6 min walk
  • Rossio Station - 14 min walk
  • Lisbon (LIS-Humberto Delgado) - 8 min drive

About this property

Altis Grand Hotel

Luxury Lisbon hotel in Lisbon City Center, near Cinemateca Portuguesa Museum
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site. All 300 soundproofed rooms feature free WiFi and minibars. For a bit of entertainment, LCD TVs come with cable channels, and guests will also appreciate thoughtful touches such as pillow menus and bathrobes.
Altis Grand Hotel offers 300 forms of accommodation with minibars and laptop-compatible safes. A pillow menu is available. LCD televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
GSpa has 4 treatment rooms. Services include facials and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of Clean & Safe (Portugal)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (EUR 13 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Free return airport shuttle from 8:00 AM to 5:00 PM
  • Airport shuttle at scheduled times, on request

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: EUR 20 per person
  • 2 restaurants
  • 1 bar/lounge
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Babysitting/childcare (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Rooftop terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu

Bathroom

  • Dressing gowns
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • LCD TV
  • Films for purchase

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The property is closed between 16 March and 30 April.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 20 per person (approximately)
  • Self-parking fee: EUR 13 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: Swim caps are mandatory in the pool and spa. Guests may bring their own or purchase a cap at the property.
Children under 16 years old are allowed in the spa's indoor pool until 4 PM and must be accompanied by an adult.

We should mention

This property offers transfers from the airport; guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Altis Grand
Altis Grand Hotel
Altis Grand Hotel Lisbon
Altis Grand Lisbon
Altis Hotel
Grand Altis
Hotel Altis
Hotel Altis Grand
Altis Grand Hotel Hotel
Altis Grand Hotel Lisbon
Altis Grand Hotel Hotel Lisbon

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 357 out of 729 reviews
5 - Excellent 49%
Rating 4 - Good. 265 out of 729 reviews
4 - Good 36%
Rating 3 - Okay. 77 out of 729 reviews
3 - Okay 11%
Rating 2 - Poor. 23 out of 729 reviews
2 - Poor 3%
Rating 1 - Terrible. 7 out of 729 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities

3/5 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Paid nearly €1,000 for 4 nights which I think is expensive. However, the espresso capsules in the room were not replenished after first use which it pretty mean given the cost. The still water was not replenished after first use either which is poor for a 5 star hotel. I had coffee in the reception area at 10am and it hadn’t been cleared away when I got back to the hotel round 1.30pm that afternoon. On the plus side the service in both the formal restaurant and the casual restaurant was excellent. The Porter, Viktor was exceptional. He went to great lengths to find a converter for my phone charger. Don’t think I’d stay here again as there are cheaper options which offer similar amenities.
Stayed 4 nights in Nov 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with spacious rooms! Breakfast is superb great and worth it. Very well located.
Stayed 3 nights in Oct 2021

2/5 Poor

Liked: Staff & service
Room needed refurbishing, broken switch boxes hanging off the walls exposing electrics. Shower broken and hanging off the wall
Stayed 2 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020