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"Understaffed. Unable to accommodate guests wanting breakfast (without a wait) despite plenty of tables set and ready. They said this was due to kitchen staffing. Very strange for a 5 star hotel. Pool very small and unable to get lounger. "

"Breakfast fine, parking tight but there is a garage backup. Hotel staff seems helpful but are totally ineffective to solve our non functional TV after many requests to solve the problem. "

"Enjoyed 4 nights at The Francis Marion Hotel. Great location, walkable to all downtown attractions and restaurants. The Swamp Fox had a great menu, and it was nice to have a Starbucks on site. Staff was attentive and helpful. We we’re in town for the Cooper River Bridge run. Would definitely stay again!"

"Overall, people were friendly and professional. Location is a great plus. However, the room, especially the restroom and furniture needs to be upgraded. this would have a higher rating if the restroom was in better condition. Everything was fairly clean just very outdated."

"Excellent location. If you plan on just visiting Charleston, no car is needed. "

"Everything was nice. It was a treat to get the breakfast bag for the cooper river bridge runners The water pressure wasn’t great in my room and went from hot to cold while using other than that. Great stay. "

"Very Clean Staff very helpful and the rooms were big and beautiful. "

"It was a quiet room, however I’m glad it was cold out because our room faced right over the pool, but we had a nice view. You could see the Harbor view however I didn’t like being next to the pool… they were doing some construction so that was a little disappointed because you could see like the mess besides the pool but other than that, it was fine the bar downstairs a little bit weird but they had a nice little fire pit outside"

"We were extremely pleased with our entire experience. Staff was more than helpful, loved our room with fireplace, muffins, croissants, fresh fruit daily, cookies at night as well Revival restaurant. So much close by. Everything within walking distance. A wonderful place to stay. "