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Reviews of Luxury Inn & Suites

2 out of 5
Luxury Inn & Suites
2940 NW 12th Street, Lincoln, NE

Reviews

4.4
Rating 10 - Excellent. 49 out of 683 reviews" "
Rating 8 - Good. 79 out of 683 reviews" "
Rating 6 - Okay. 101 out of 683 reviews" "
Rating 4 - Poor. 137 out of 683 reviews" "
Rating 2 - Terrible. 317 out of 683 reviews" "

4.4/10

Cleanliness

5.4/10

Staff & service

3.8/10

Amenities

4.0/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

6/10 Okay

Julie, glen ellyn

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The front desk clerk was very knowledgeable and helpful. He asked if I wanted first or second floor which was great because I have a bad knee (1st floor). The mattress was far too soft, but the room had a refrigerator and microwave along with free Wi-Fi. If you can overlook the hotel’s desperate need of refurbishment, it’s ok for a short stay.
Stayed 1 night in Mar 2023

2/10 Terrible

Bartholomew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They took half an hour to come to the desk for check in. They then told me they could not find my booking. I insisted I had already paid through Hotels.com. They then found me but told me they had no non- smoking rooms. They sent me next door to their ‘sister’ hotel. They gave me a room that literally just had a bed in it. This is the second pathetic hotel that Hotels.com has given me. I’m almost ready to ditch you guys
Stayed 1 night in Jul 2022

8/10 Good

B'alam

Liked: Staff & service, room comfort
It's a basic hotel, don't ask too much. It's convenient by its location just outside the airport.
Stayed 1 night in Jul 2022
Response from DESK on 14 Jul 2022
THANK YOU

2/10 Terrible

Amber

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here
Made a reservation way in advance got there and there was nobody at the desk. Called on the phone and the very rude guy said no rooms. I stated that I had a reservation and he said all reservations are based on room availability so it's pointless to even make a reservation. Had to find a new hotel for me and my young children
Stayed 2 nights in Jun 2022
Response from DESK on 25 Jun 2022
THANK YOU

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Eeewwww!! I paid money for this???
The hotel ran out of rooms despite me being pre-paid and calling to tell them I would arrive around midnight. They sent me next door to Sunset Inn. Entire building was a DUMP. Smelled like cat pee in the halls. Ceiling was flaking off in chunks in my room. Cracked tub, leaking tub, holes in walls. At least there weren't bugs!
Stayed 1 night in May 2022
Response from DESK on 12 Jun 2022
THANKS

2/10 Terrible

Najeeb

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is not honest. We reached it and they were not offering what they stated in the advertisement. They told us not to register and we can leave and not get charge. Yet, now Orbitz tells me they stated we stayed there. We actually booked another place for the same night. So we paid for two places and they stole our money. Be careful, this is a hotel of thieves.
Stayed 3 nights in Oct 2021
Response from DESK on 12 Jun 2022
THANKS YOU

4/10 Poor

michael

Disliked: Property conditions & facilities
Ceiling was peeling off. Only one lamp/light. It was dark. AC really didn't work well. The place was falling apart. Needed serious maintance. Door was so tight I thought the lock was broke and was stuck in the room. I will NEVER go back
Stayed 1 night in May 2022
Response from DESK on 17 May 2022
THANK YOU HAVE A GREAT DAY

2/10 Terrible

alysia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very dirty
Stayed 1 night in May 2022
Response from DESK on 14 May 2022
THANKS

4/10 Poor

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from DESK on 26 Apr 2022
THANK YOU

6/10 Okay

Joshlynn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good friendly service
Stayed 1 night in Apr 2022
Response from DESK on 30 Apr 2022
THANKS U

4/10 Poor

Will

Travelled with group
Disliked: Staff & service
Stayed 1 night in Apr 2022
Response from DESK on 15 Apr 2022
THANK YOY

10/10 Excellent

Juandero

Travelled with family
Liked: Staff & service
I like that it was quiet and not too many disturbances. But the upkeep of the room could use a little bit more work. Overall I will more than likely make another arrangement for a few more nights stay in the coming days hopefully.
Stayed 2 nights in Mar 2022
Response from DESK on 29 Mar 2022
THANK YOU

2/10 Terrible

Lynn

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos on their website are fictional. The desk person stated they don’t have anything that is on the website since they don’t have one. Rooms were dirty, sheets on the bed were dirty and stained, bathroom was dirty and obviously not cleaned in a long time, room smelled like mold. We refused to stay and requested a refund. Why Expedia even lists this hotel is a mystery. Do not even consider staying here. The surrounding ares was very run down with boarded up buildings nearby.
Stayed 1 night in Mar 2022
Response from boss on 21 Mar 2022
ITS ALWAYS NICE TO HEAR FROM NICE PEOPLE LIKE U THANK YOU SO MUCH HAVE A NICE DAY

2/10 Terrible

Joshua

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from DESK on 21 Mar 2022
THANKS

4/10 Poor

Edwin

Travelled with family and small children, Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It was decent walking in but once i got the room it was terrible.The bed looked undone and the cover had holes on it.It just looked dirty.
Stayed 1 night in Mar 2022
Response from DESK on 17 Mar 2022
THANKS

4/10 Poor

Ashlie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from DESK on 21 Mar 2022
THANKS

2/10 Terrible

Tommy

Stayed 1 night in Mar 2022

4/10 Poor

Melissa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from DESK on 14 Mar 2022
THANKS

8/10 Good

Michael

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Good ammeneties fair price good staff. Would stay again. Needs cleaning but still better than others in area
Stayed 2 nights in Mar 2022
Response from DESK on 10 Mar 2022
THANKS

2/10 Terrible

Rochelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE
We didn't even get to check in they didn't even have the room that we booked. We made the reservation just after midnight and yet the guy at the front desk told me I was lucky he was checking me in at all because technically he didn't have to. Then I got a lecture about when I had to check out by.
Stayed 1 night in Mar 2022
Response from DESK on 14 Mar 2022
THANKS HAVE A NICE DAY

2/10 Terrible

Holli

Stayed 1 night in Feb 2022
Response from DESK on 8 Mar 2022
THANKS

2/10 Terrible

Keith, Omaha

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I liked it was next to the airport. I didn't like the heat didn't work, I was moved to a new room, fan didn't work in the bathroom, tub drain clogged up when taking a shower, water stains on the ceiling throughout the room, carpets are nsppy and worn out, and worst of all they got roaches. Had the nerve to ask for $20 cash deposit even though I pre paid for the room with a credit card. Needs to be shut down and remodeled.
Stayed 1 night in Jan 2022
Response from DESK on 30 Jan 2022
THANK YOU

2/10 Terrible

Oskar

Disliked: Cleanliness, property conditions & facilities, room comfort
No luxury in the luxury inn
There’s nothing luxurious about the luxury inn. It smells like cigarettes everywhere. The hallways are filled with trash. When I went into my room, it was freezing. The heater was broken or off, and the front desk guy came to to fix it. It was on for about an hour and did nothing to heat up the room. I could not stay the night. I just left and demanded a refund for the poor upkeep of the place. Never go there unless you’re okay with sleeping in trashy places.
Stayed 1 night in Jan 2022
Response from DESK on 12 Jan 2022
THANK YOU

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
It’s fine… but bugs…
Ultimately… it’s fine. I was rather disturbed by the state of my room. Several of the outlets didn’t function, one of the lamps (the only light sources available) didn’t work at all, and there were a number of bugs in my room when I got there. Can’t say I recommend this hotel but it’s definitely cheap…
Stayed 3 nights in Oct 2021
Response from DESK on 1 Nov 2021
THANK YOU

6/10 Okay

Hank

Stayed 2 nights in Oct 2021

2/10 Terrible

Edgard

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bugs…. enough said
Stayed 2 nights in Oct 2021
Response from DESK on 1 Nov 2021
THANK YOU

2/10 Terrible

Charlotte

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thieves to website and consumer
It was basically a homeless shelter and questionable people and staff. I had to pass room that smelled of strong Marijuana outside door, the bathroom floor was sticky every step, shower curtain was disgusting and at 1 time it was white im sure, the vent was loud and shook when on. I put my bag on corner table and entire top of it flung up and almost hit me in face. There total of maybe 40min and left. I was very scared and 1 of your reps stayed on phone til i was safe in vehicle. It looked like mixture of mad max movie and hillbilly convention. Pretty sure its a homeless shelter. I paid 3 nights and next morning the manager said he would give me 1/2 back. When I got there he started yelling very loud and laughing oh your too late now I already did bankroll. I handed him my card and left. As i was at the end of the road calling you i was circled in my vehicle 7xs by the goons that work there and their yucky greasy hair and tattoos under their eye. What's wrong with those people? Another man here said same thing happened. I called my bank canceled 79.60 for partial payment and they charged me from hotel 76.90. Not even same amount
Stayed 3 nights in Oct 2021
Response from DESK on 26 Oct 2021
NICE LIES YR GOOD U SHOULD BE HOLLYWOOD

8/10 Good

Eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll be back!
Very affordable. The staff was courteous and helpful during my stay. Thank you very much!
Stayed 1 night in Oct 2021
Response from DESK on 24 Oct 2021
THANK YOY

2/10 Terrible

Russell

Travelled with group
Disliked: Cleanliness, staff & service, amenities
The fist night the night clerk was very good to use the toilet did not work very good and in the morning it over flowed I talk to the morning clerk and he said it will be fix they had problems in other units we came back from the hospital to find the toilet was fixed but the floor was still flooded and the floor in front door was very wet. The next day we were heading home and my daughter had bits all over her body I called the hotel they did not seam to be very conseerned abought it the ice machine did not work very good and they had no bucket to put ice in
Stayed 2 nights in Oct 2021
Response from DESK on 24 Oct 2021
THANK YOU

2/10 Terrible

Cindy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy from the inside to the out, unable to get clean bedding or towels. The surroundings and people weren't a safe environment that we left really early and cancelled our trip.
Stayed 1 night in Oct 2021
Response from DESK on 18 Oct 2021
WOW

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Although some of the staff tried to be very helpful, the whole property was quite poor and not ready for prime time. It didn't help that I was first put into a room that had not been serviced by housekeeping and even had a jacket and case left by a previous occupant. It was not what I expected.
Stayed 3 nights in Oct 2021
Response from DESK on 13 Oct 2021
thank you

10/10 Excellent

Yako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The employees here have excellent customer service
Stayed 3 nights in Oct 2021
Response from DESK on 13 Oct 2021
thank you

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from DESK on 10 Oct 2021
THANKS

4/10 Poor

Bruce

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2021
Response from DESK on 10 Oct 2021
THANKS

2/10 Terrible

Brianna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not go if you are female
Absolutely aweful and after checking in and dealing with what i did. I had yo leavr and didnot get refunded. The man at the desk didnt give me mykey card bit brought me too my room, used it to open the door amd then followed me into my room. I felt unsafe and he only left when i got a phone call. I have never felt more uncomfortable in my life,the place looked aqeful, there was no warning of reservations
Stayed 1 night in Oct 2021
Response from boss on 13 Oct 2021
if u would have ask to see the boss the next day i would have got it taken care of if u still want to call please do and i will see what happen sorry u were unhappy and thank you

2/10 Terrible

Dani

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Stay
The place smelled, towels were worse than a porcupine, service was horrible, 3 bugs were seen.
Stayed 4 nights in Sep 2021
Response from DESK on 7 Oct 2021
U HAVE TO STOP WITH THE LIES BUT I GAVE U A REFUND ANYWAY

2/10 Terrible

Cynthia Marie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like anything. It was not very clean the staff person who checked me was not very friendly
Stayed 1 night in Sep 2021
Response from DESK on 30 Sept 2021
THANK YOU

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from DESK on 17 Sept 2021
THANK YOU

2/10 Terrible

Cruz

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we came in no one was at the front desk we called the number it said to no one would answer after about ten minutes someone came around they told us they would get the owner once the owner seen us he started saying racial things than would not speak to us but told his worker to tell us to leave that he would not help us to come back when someone else was there he didn’t want to deal with us he said. We left got a hotel across the street the manager there said that it happens all the time there and sunset next door same owner she said. It would be nice to get a refund. Also to look into the way they treat people there.
Stayed 1 night in Sep 2021
Response from DESK on 17 Sept 2021
HAVE A NICE DAY

2/10 Terrible

Trevor, Melbourne

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I hope we didn't bring roaches home with us after staying here. The hotel exterior is in shambles. The bed was a king size mattress with a twin headboard. The room and bathroom had German cockroaches running around that weren't too phased but people. The sheets on the bed had wet spots. Most of the hotel smelled like cigarette smoke. Overall it was a disgusting experience and hotel.
Stayed 1 night in Sep 2021
Response from DESK on 14 Sept 2021
THANK YOU

6/10 Okay

Dave

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Reservation for 2 rooms. Only one available. Had to get a room at another hotel across the street.
Stayed 1 night in Sep 2021
Response from DESK on 5 Sept 2021
IT WAS AT THE HOTEL WE HAVE NEXT DOOR BUT THANKS ANWAY

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Yuk and Exit door not able close, let alone Lock.
TV and Frig ok; Microwave ‘USELESS’. Sink CLOGGED when tried use at late hour. Buildings NG exit door near couldn’t SHUT, let alone lock. Very Negative Clerk. NOT a SPECK of Toilet Paper to be found; also discovered at late hour even though Clerk who for some reason walked me to room and introduced room to me while repeatedly saying there is charge for extra person in the room; what... this place a brothel? He, though seemed checking everything, did NOT notice empty cardboard TP ROLL plus an entirely EMPTY; not a hint of paper anywhere though TWO TO dispensers EMPTY. Seemed a ‘party’ of people ‘hanging out’ directly at front entrance... just standing, laughing, staring at newly arriving cars. Seemed several ‘permanent residence’? Terrible to FIND, my having driven right past it... despite fact HAD map. Freaky location and able enter only via a one direction access to sort of frontage road UNmarked.
Stayed 1 night in Aug 2021
Response from DESK on 17 Aug 2021
THANK YOU

2/10 Terrible

jose l

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from DESK on 17 Sept 2021
THANK YOU

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from DESK on 3 Aug 2021
THANK YOU

2/10 Terrible

Amanda

Stayed 1 night in Jul 2021
Response from DESK on 17 Sept 2021
THANK YOU

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Pay $10-20 more and stay anywhere else!
Hotel was disgustingly dirty. Yellow gunk on wall and smelled like urine. No free breakfast despite advertising that they served it. Illegal activity observed on hotel grounds. I will never stay here again.
Stayed 1 night in Jul 2021
Response from DESK on 26 Jul 2021
HAVE A NICE DAY

6/10 Okay

Margaret

Disliked: Cleanliness
Room wasn’t ready and uncleanliness. I wish I could get half refund.
Stayed 1 night in Jul 2021
Response from DESK on 25 Jul 2021
THANK YOU

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
When in Lincoln Nebraska, this place saved me from sleeping in the airport. And they gave me a ride in the morning. The people were amazing.
Stayed 1 night in Jul 2021
Response from DESK on 24 Jul 2021
THANK U SO MUCH

2/10 Terrible

Susan

Travelled with family
Disliked: Staff & service
Booked in a hotel with no rooms available
Hoteks.com booked me in a hotel that had no available rooms. There was an hour wait to speak with a representative. No help and nowhere to stay. Horrible experience
Stayed 1 night in Jul 2021
Response from DESK on 25 Jul 2021
THANK YOU