LifeCare Hospital of Plano

The hotel is beautiful. We have stayed in some nice hotels ,but I believe this is the nicest so far. The room was large and very comfortable. We slept very well. Wonderful restaurant and bar on site. EVERY staff person we talked to was very friendly and helpful. A special shout out to Brian who did a great job with valet service.

The draw is the JFK Memorial (historical aspect) and walkability to restaurants. I did not like the ice situation. There should be ice machines on every floor. Also, had a few issues with cleaning. When we told them we were getting dressed to come back later they never did (and no I did not have a sign on my door). Had to ask and it still wasn't cleaned. Asked again and they cleaned it. In other words, they were going to pass me by if they could not clean when it was convenient for them. Finally the charge for breakfast is excessive. We have money but don't like burning it so we did not even try. Finally, what happened to your happy hour you used to have? To stay competitive in the future, you better reconsider the elimination of these perks compared to other nearby hotels. I have stayed there many times before but this time I would just say it was just 'OK'.

The staff is outstanding, the pool is amazing, the food tasted wonderful but was a little slow coming out. Would definitely recommend and hope to stay their again; but other downtown hotels charge a little less for parking.