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Rating 10 - Excellent. 160 out of 546 reviews" "
10 - Excellent
160
Rating 8 - Good. 244 out of 546 reviews" "
8 - Good
244
Rating 6 - Okay. 81 out of 546 reviews" "
6 - Okay
81
Rating 4 - Poor. 35 out of 546 reviews" "
4 - Poor
35
Rating 2 - Terrible. 26 out of 546 reviews" "
2 - Terrible
26
8.2/10
Cleanliness
8.2/10
Staff & service
7.0/10
Amenities
7.6/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
4/10 Poor
Ammi
Business traveller
25 Apr 2024
Disliked: Property conditions & facilities
The rooms in the pictures are premium rooms and do not all look the same. The beds are comfortable.
Ammi
Stayed 2 nights in Apr 2024
Response from Direction on 1 May 2024
Dear Mr. Ammi,Thank you for your feedback on your experience at our hotel.We hope you enjoyed your stay.The photos correspond to the type of room chosen, in your case the double room eco, for future stays do not hesitate to book our standard double rooms (recently renovated) as we are sure they will be more suited to your needs.Don't forget that the reception department is at your disposal 24/7 for any kind of request you may have.We hope to have the pleasure to welcome you again soon.Best regards,
I like everything in fact it looks pretty cool 😎 👌
Charles
Stayed 2 nights in Feb 2024
Response from Direction on 20 Feb 2024
Dear Mr. Charles,Thank you for your nice comment about your experience in our hotel, we are glad to hear that you enjoyed your stay :)We hope to have the pleasure to welcome you again soon!Kind regards
Very close to the railway station for travellers. Whilst it was busy outside the hotel it was still quiet in the room allowing a good nights sleep.
Kenneth
Stayed 2 nights in Dec 2023
Response from Direction on 14 Dec 2023
Dear Mr. Kennet,Thank you very much for taking the time to write your review about your experience at our hotel, we are glad to hear that you enjoyed your stay. We look forward to welcoming you back soon.Management Team
6/10 Okay
Tzu Yen
Business traveller
3 Dec 2023
Liked: Staff & service
Disliked: Room comfort
Tzu Yen
Stayed 2 nights in Nov 2023
10/10 Excellent
Blagojcho
8 Nov 2023
Blagojcho
Stayed 1 night in Nov 2023
8/10 Good
Abdallah
6 Oct 2023
Abdallah
Stayed 1 night in Oct 2023
8/10 Good
Carole
21 Sept 2023
Liked: Cleanliness, staff & service, room comfort
Great hotel
Lovely hotel, right opposite main train station. Very clean but bathroom could be with being updated.
The location is handy and the staff was helpful. Breakfast buffet was good. The rooms are not great though and our room even had items left in it from the previous guest (drink bottles and such) which didn’t give us any confidence that the room was well cleaned.
Julie
Stayed 1 night in Jul 2023
6/10 Okay
james
7 Jul 2023
Liked: Staff & service
Disliked: Cleanliness
It was useful for the main train station, staff are very helpful
james
Stayed 2 nights in Jul 2023
Response from reception on 7 Jul 2023
Thank you for your comment, we hope to see you soon again !
The location is perfect- if you want to use this place as (less than an hour into Brussels location) as I did. The room was good but a little tired... I would still recommend it as it had air conditioning - which makes sleeping much better in the summer.
The breakfast was good and there were small shops for food and restaurants around as well.
Robert
Stayed 2 nights in Jun 2023
Response from reception on 7 Jul 2023
Wow thank you for this comment, we hope to see you soon again !
Bad service for breakfeast. Unpleaseant personnel service. not very clean place.
Verified traveller
Stayed 1 night in Jun 2022
4/10 Poor
Phil
1 May 2022
Phil
Stayed 3 nights in Apr 2022
6/10 Okay
SEBASTIAN
9 Apr 2022
Liked: Staff & service
Ok but beware the reception curfew!!!
It's a basic hotel very convenient for the station. However they don't have a 24hr reception so when I arrived back at the hotel there was no way of getting in. The card reader didn't work. Nor did the buzzer. It was only because I saw a cleaner inside that I was able to get in. This is wholly unsatisfactory
SEBASTIAN
Stayed 1 night in Apr 2022
Response from Thierry on 17 Apr 2022
Thank you for commenting.
We hve restore the 24h reception services.
Best Regards.
I had a late check in and the staff were excellent. They advised me where to park. Checked me in offered me some refreshments and helped me with my luggage.
Service was not that special and the room was not that clean. The pictures on the website do not correspond to what the room looked like! The room was very old and again not spot on!
The hotel is good for solo travel. Small room but clean with decent shower and reasonably comfortable bed. Fair price. That’s all I want. Biggest draw for me was proximity to Guillemins train station.
Amazingly helpful staff. We’ve arrived in the middle of the night and the reception should have been closed (unfortunately we hadn’t been informed about the new post COVID working hours), but a super helpful receptionist was there to let us in, check in was super quick and we were in our family room (2 single and 1 double bed) in no time.
Very clean room with comfy bed. Tasty breakfast.
The hotel doesn’t have its own car park but offers parking spaces at a secure public car park nearby (2 min walk) at discounted rate.
Hotel is very near to railway station and bus stops. Very friendly and helpful staff, good breakfast and nice bar. Bedroom clean and spacious . Would have liked tea and coffee facilities in room
Standard hotel, very clean and conveniently next to the train station (and the most excellent friterie Concordia). Reasonably priced. Used to be a Best Western.
The hotel have refused to give me a refund when I couldn't attend my booking! I called the hotel regarding a refund but the staff couldn't understand me; they said "Send us an email", WHICH I DID! They never replied back to me! I WANT MY REFUND!
Verified traveller
Stayed 4 nights in Feb 2018
6/10 Okay
Verified traveller
2 May 2019
Liked: Staff & service
Disliked: Property conditions & facilities
Good location – and nice restaurant. Rooms however are old, smell of smoke and are tiny. Pictures on website are heavily misleading.
Verified traveller
Stayed 1 night in Apr 2019
6/10 Okay
Verified traveller
Travelled with family
27 Apr 2019
Liked: Staff & service
Hotel is stuck in time warp, use to be Best Western and looks like decor hasnt changed since 1980s. Location is ideal but hotel needs to update including the breakfast as nearly as old as decor.
Verified traveller
Stayed 2 nights in Apr 2019
2/10 Terrible
Verified traveller
Business traveller
25 Mar 2019
Disliked: Staff & service
I gave the person working the reception desk the confirmation number. He said they didn’t have the reservation that I paid for. He gladly booked me in a different, cheaper room. So I got double charged. They caught it when I checked out and refunded me for the cheaper room....not the room I booked through Expedia. In the end I ended up paying more for the smaller room, and not getting the room I originally reserved.
The hotel was clean and well situated The receptionist was very efficient,friendly and and helpful. A suggestion - the wash basin only has hot water - perhaps a cold water tap for drinking would be great.