Liblar Holidays from £202

Very helpful staff, breakfast was available even though we left early in the morning. Very clean and tidy rooms

Staff for breakfast are amazing

Lovely, quiet location right by the river. Local shops are a 5 mins walk away. Nice breakfast set-up where you can sit inside, or outside on a lovely balcony with a few tables.

The room hasn’t been renovated yet and unfortunately was lacking amenities (no phone, small TV, dusty), however, the hotel is a little gem and the Breakfast was too die for, super delicious we’ve spent hours every morning lol. They worked with us changing departure date. Cute ambiance!

Staff did not seem very happy or motivated. They were not looking to provide excellent service, just to impart information on what as possible/not possible and not ‘go the extra mile’ to create a happy customer experience. For example, the breakfast room was far too hot (multiple guests had complained of this) but senior staff were not prepared to make it cooler by opening doors/windows or turning on the air conditioning. There was no decaf coffee in the rooms and the receptionist could not provide any - this is a basic requirement in hotels. The receptionist offered to provide us with a phone number to order some ourselves! Unglaublich. The only two people who went out of their way to be helpful were two young members of staff, one female and one male, who looked as if they may have been new or temporary workers. The more senior staff were less helpful. The dining room was closed for an event on Friday 10/10 without warning or apology to hotel guests. This was very inconvenient.