Indoor pool, open 6:00 AM to 11:00 PM, pool loungers
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Reviews of Clarion Hotel Conference Center - North

3 out of 5
Clarion Hotel Conference Center - North
1950 Newtown Pike, Lexington, KY

Reviews

7.4

Good

Rating 10 - Excellent. 303 out of 1001 reviews" "
Rating 8 - Good. 334 out of 1001 reviews" "
Rating 6 - Okay. 167 out of 1001 reviews" "
Rating 4 - Poor. 113 out of 1001 reviews" "
Rating 2 - Terrible. 84 out of 1001 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, breakfast was delicious, tons of amenities like pool, sauna, hot tub, fitness room, games, and close to lots of restaurants and the highway. We came from Cleveland to visit Kentucky Horse Park; we stayed 2 nights and would definitely stay here again!
Stayed 2 nights in Apr 2024

2/10 Terrible

Angela

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude the heat didn’t workin our room called the desk and basically said to bad. Hotel is run down. The breakfast was not eatable.
Stayed 1 night in Apr 2024
Response from Aqsa on 29 Apr 2024
Angela, Thank you for your feedback. I would like to apologize on the behalf of the staffs behavior and for the issue with the heat. This is certainly not our standards. We will certainly address and rectify these issues with our team. We hope to have the opportunity to regain your trust and welcome you back in the future.

8/10 Good

Sierra

Liked: Staff & service, amenities
They charge ridiculous amounts for deposit. But overall good place.
Stayed 2 nights in Mar 2024
Response from Aqsa on 29 Apr 2024
Sierra, Thank you for your feedback. We're glad you had a good time. We will certainly take your comments about the deposit amount into consideration. Hope to see you again soon!

8/10 Good

LyLy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Coffee too weak, need yogurt for breakfast
Stayed 2 nights in Apr 2024
Response from Aqsa on 24 Apr 2024
Thank you for your valuable feedback. We appreciate you bringing your preferences to our attention. We'll certainly take note of your comments regarding the coffee strength and the addition of yogurt to our breakfast options. We hope to have the pleasure of welcoming you back soon for an even better experience.

6/10 Okay

Mary

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Very disappointing! We’ve stayed there before, and came back because of the restaurant, its convenience & great menu. Management made a bad decision to stop serving food. We will not stay there again.
Stayed 3 nights in Apr 2024
Response from Aqsa on 24 Apr 2024
Valued Guest, Thank you for your feedback. We're truly sorry to hear about your disappointment with the changes to our restaurant services. We'll certainly take it into consideration as we review our offerings. We hope to have the opportunity to regain your trust and welcome you back in the future.

2/10 Terrible

Tom

Xxx
Stayed 1 night in Apr 2024
Response from Aqsa on 17 Apr 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay.

10/10 Excellent

Benton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Aqsa on 16 Apr 2024
Benton, Thanks for your feedback. We hope to see you again soon.

2/10 Terrible

Laura

Travelled with group
Disliked: Amenities
No hot water. Ac leaked and made carpet wet. Disruptive neighbors and when reported manager didn’t care. Had to change forms due to no hot water and carpet soaked in a third of the room.
Stayed 3 nights in Apr 2024
Response from Aqsa on 15 Apr 2024
Laura, Thank you for your feedback. We apologize for the issues you faced during your stay. This is certainly not our standards and we will address these issues promptly. We hope you would give us another to provide you an exceptional service.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Place is awesome
Stayed 1 night in Apr 2024
Response from Aqsa on 15 Apr 2024
Jeremy, Thanks for the visit and rating. We hope to see you soon again!

2/10 Terrible

Tara

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Entrance to the rooms is not close to entrance to lobby. We will have to get in the car and drive around to just get breakfast. This was not noted in description
Stayed 1 night in Apr 2024
Response from Richard on 13 Apr 2024
Tara, We apologize regarding the Entrance door issue, Action will be taken. We hope that you will provide us another chance in the future so that we can rectify our mistakes and prove our quality

6/10 Okay

Natalie

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
They had nice amenities like pool, sauna & hot tub areas. Along with basketball court & arcade games. The free breakfast was okay, nothing special. However, the overall cleanliness of the facility was lacking. Trash and towels were left outside of hotel room doors so the hallways constantly looked dirty. Staff was super helpful whenever I needed to ask anything. Just thought the facility was updated more online than the section we appeared to stay in.
Stayed 2 nights in Apr 2024
Response from Richard on 9 Apr 2024
Natalie, We apologize regarding the Hou keeping issue, We hope that you will provide us another chance in the future so that we can rectify our mistakes and prove our quality

8/10 Good

Dorcee

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Clean. Nice beds. Shutting doors were NOT quiet until 1 am.
Stayed 1 night in Apr 2024
Response from Richard on 9 Apr 2024
Dorcee, Thanks for the rating and appreciation of the efforts we put for Guest satisfaction. , we hope to see you soon again!

2/10 Terrible

Richard

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One and done. Never again. Unfortunately the bad reviews are mostly accurate. Key cards stopped working daily. Rooms are dingy and smell as if there could be mold in the walls. Service is bare minimum, not impressive. Too many folks that stay here have absolutely no regard for anyone else. Kids running around all night screaming at the top of their lungs and slamming doors. Coming from the pool soaking wet and transferring it to the floors/carpet in the common areas. Can't enjoy any of the amenities because they are dominated by uncontrolled/unsupervised feral little animals masquerading as kids. Absolutely no rest to be had here. I regret bringing my family here. It's a shame, it looks to be a place that was special, a long time ago.
Stayed 3 nights in Mar 2024
Response from Richard on 9 Apr 2024
Richard, We apologize regarding hen Housekeeping and Noise issue due to kore footfall. this should be take care of. We hope that you will provide us another chance in the future so that we can rectify our mistakes and prove our quality.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and lots of amenities. Very nice staff
Stayed 1 night in Apr 2024
Response from Aqsa on 6 Apr 2024
Valerie, Thank you so much for taking the time to share your feedback. We are glad you had a comfortable stay. We hope to see you soon again!

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and affordable clean room
Stayed 1 night in Apr 2024
Response from Aqsa on 6 Apr 2024
Thank you for your feedback. We're glad you had a good time. Hope to see you again soon!

10/10 Excellent

Angi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with many amenities
Stayed 3 nights in Mar 2024
Response from Aqsa on 1 Apr 2024
Angi, Thank you so much for your feedback. We are delighted to hear that you had a comfortable stay with us. We look forward to welcoming you back soon for another wonderful experience.

10/10 Excellent

Michelle

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wendy greeted us with enthusiasm We had a nice room We went for dinner to the restaurant next to the hotel Excellent cuisine
Stayed 1 night in Mar 2024
Response from Aqsa on 1 Apr 2024
Michelle, Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience during your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how the pool was inside, you did not have to leave to eat because the restraunt was right there.
Stayed 1 night in Mar 2024
Response from Aqsa on 29 Mar 2024
Erica, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. Hope to welcome you back soon.

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful, the motel was very clean and quiet.
Stayed 1 night in Mar 2024
Response from Aqsa on 14 Mar 2024
Stacey, Thank you for your kind words! We hope to see you again soon!

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was really cool
Stayed 1 night in Jan 2024
Response from Aqsa on 14 Mar 2024
Thanks for your rating, Jeremy. We hope to have the pleasure of hosting you again in the future.

6/10 Okay

Donna

Liked: Cleanliness
It was noisy which made it difficult to sleep
Stayed 1 night in Feb 2024
Response from Richard on 4 Mar 2024
Donna, We apologize regarding the Noise issue, We hope that you will provide us another chance in the future so that we can rectify our mistakes and prove our quality

8/10 Good

Nate

Business traveller
The heating unit in the room was loud the breakfast was good
Stayed 4 nights in Feb 2024
Response from Richard on 4 Mar 2024
Nate, We apologize regarding the heater issue, We hope that you will provide us another chance in the future so that we can rectify our mistakes and prove our quality

8/10 Good

chris

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Richard on 12 Feb 2024
Chris, Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon!

8/10 Good

Michael

Business traveller
Liked: Staff & service
When checked in room sink was leaking and floor wet…the toilet seat not clean you can see debris on it.
Stayed 1 night in Jan 2024
Response from Richard on 23 Jan 2024
Michael, We apologize regarding the Room condition, this is certainly not our standards. We hope that you will provide us another chance in the future so that we can rectify our mistakes and prove our quality

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 1 night in Jan 2024
Response from Richard on 23 Jan 2024
TImothy, Thanks for the visit and rating, we hope to see you soon again!

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Jan 2024
Response from Richard on 23 Jan 2024
Nicholas, Thanks for the visit and rating, we hope to see you soon again!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Richard on 23 Jan 2024
Timotthy, Thanks for the visit and rating, we hope to see you soon again!

10/10 Excellent

Gregory

Stayed 1 night in Jan 2024
Response from Richard on 12 Feb 2024
Gregory, Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon!

10/10 Excellent

Ruth

Stayed 1 night in Jan 2024
Response from Richard on 23 Jan 2024
Ruth, Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Richard on 23 Jan 2024
Frank, Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Week end trip
Hotel room was great and the bed was one of the best The thermostat would only keep the room at 66 unless we turned it up to 80 The key card door didn’t work all weekend so we had to go into the upper door There was a guy that stood outside by the door and I’m guessing he was on some kind of drugs There was kids that ran the hallways about all night hollering and slamming doors
Stayed 2 nights in Jan 2024
Response from Richard on 11 Jan 2024
Valued Guest, We apologize regarding the HVAC and Key issue, this should not have happened. We hope that you will provide us another chance in the future so that we can rectify our mistakes and prove our quality

6/10 Okay

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Too COLD…otherwise a nice place to stay!
Everything was very nice except for the temperature in the room. I checked in late and found the thermostat in the room set at 60 degrees. I reset the thermostat to 72 degrees. After 2 hours the temperature had risen 2 degrees. I slept with pillows on top of me for warmth. The temperature increased 1 degree per hour. By the time I checked out it had finally reached 69 degrees. I was COLD the entire night.
Stayed 1 night in Jan 2024
Response from Richard on 11 Jan 2024
Nora, We apologize regarding the HVAC issue, Will certainly rectify the recommendation, Hope to see you very soon again!

2/10 Terrible

Danny

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has bed bugs. I read reviews and this property has a history of bed bugs. The front desk worker didn’t seem at surprised when I told her. The whole place has an old musty smell.
Response from Richard on 11 Jan 2024
Danny, We always do fumigation on regular intervals but as you mentioned will certainly recheck and take action on it. We hope that you will provide us another chance in the future so that we can rectify our mistakes and prove our quality

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for the money
Clean and affordable. Breakfast was real good. Enjoyed the pool and the spa. Would stay again.
Stayed 1 night in Dec 2023
Response from Richard on 11 Jan 2024
Mark, Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon!

8/10 Good

Denise, Columbia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
The staff was friendly, and the room was clean. The beds were comfortable. However, the shower only had warm water, not hot and we had trouble entering into the center door, leaving me out in the cold with my dog until my partner went back to the desk to get our keys checked only to find out that it was the keypad. Other guests were partying in the hallway into the wee hours. There was security on site, not sure why they didn't address it.
Stayed 1 night in Dec 2023
Response from Richard on 11 Jan 2024
Denise, Thanks for the visit, We apologize regarding the shower issue. We hope that you will provide us another chance in the future so that we can rectify our mistakes and prove our quality

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Richard on 11 Jan 2024
Terry, Thanks for the visit and rating, we hope to see you soon again!

8/10 Good

Rick

Stayed 4 nights in Dec 2023
Response from Richard on 11 Jan 2024
Rick, Thanks for the visit and rating, we hope to see you soon again!

6/10 Okay

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Richard on 11 Jan 2024
Vanessa, Thanks for the visit and rating, we hope to see you soon again!

4/10 Poor

Aric

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The beds were incredibly hard and uncomfortable. There was a dog across the hall that barked for hours. The room was freezing cold and took all night to warm up even with the heat at 85
Stayed 1 night in Dec 2023
Response from Richard on 11 Jan 2024
Aric, We apologize regrading the Bed issue. We hope that you will provide us another chance in the future so that we can rectify our mistakes and prove our quality.

8/10 Good

marlene

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not respected by front desk workers.
Stayed 2 nights in Dec 2023
Response from Richard on 11 Jan 2024
Marlene, Thanks for the visit and rating, we hope to see you soon again!

6/10 Okay

James

Bar and attached restaurant/bar close way to early and property is starting to look run down and out dated.
Stayed 1 night in Dec 2023
Response from Jordan H. on 26 Dec 2023
Dear James,Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Conference Center - North.On behalf of our entire team, I would like to apologize regarding the issues you mentioned, this is certainly not our standards. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service
Good for the night stop over
Good for 1 night stay, older but clean as can be…mattress topper on older one but was ok for the night. Stayed before had room right in main building this time was put outback ?? Room across the hall curtains torn & door was open?? Our room found a syringe on the closest shelf in the am..lucky it was just stuck to my clothes. Bkft good, had pet few…$25 felt that was high for it but w
Stayed 1 night in Dec 2023
Response from Richard on 11 Jan 2024
Barbara, Thanks for the visit and rating, we hope to see you soon again!

6/10 Okay

Amanda

Solo traveller
Liked: Cleanliness, amenities, property conditions & facilities
Night manager was amazing & super helpful and communicative. Thank you ! The young lady, working dayshift, not so much.
Stayed 3 nights in Dec 2023
Response from Richard on 22 Dec 2023
Amanda, Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon!

6/10 Okay

Rachelle

Travelled with partner
Stayed 2 nights in Dec 2023
Response from Richard on 22 Dec 2023
Rachelle, Thanks for the visit and rating, we hope to see you soon again!

10/10 Excellent

Olivia

Stayed 1 night in Dec 2023
Response from Richard on 22 Dec 2023
Olivia, Thanks for the visit and rating, we hope to see you soon again!

10/10 Excellent

Kristy

Travelled with partner
Liked: Cleanliness, staff & service
Was very disappointed to arrive and find that the hot tub was not available. This was the main reason we booked this particular hotel again. Wish there had been notice when booking the room.
Stayed 1 night in Dec 2023
Response from Richard on 13 Dec 2023
Kristy, We apologize regarding the Hot tub issue, We hope that you will provide us another chance in the future so that we can rectify our mistakes and prove our quality

10/10 Excellent

Shelby

Travelled with family and small children
Liked: Amenities
Staff was great! Hotel was clean and nice. The ONLY thing I have to complain about is something beyond their control - loud guests at night. Their pool area was so nice and well kept! Sauna was great too!
Stayed 2 nights in Dec 2023
Response from Richard on 13 Dec 2023
Shelby, Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon!

10/10 Excellent

Fern

Stayed 1 night in Dec 2023
Response from Richard on 13 Dec 2023
Fern, Thanks for the visit and rating, we hope to see you soon again!

2/10 Terrible

Andrea

Travelled with partner
Disliked: Staff & service
Front desk was rude and awful. Check in took an hour. I even attempted to call before we arrived to see if our room was ready and I was put on hold for over 20 minutes.
Stayed 1 night in Dec 2023
Response from Richard on 7 Dec 2023
Andrea, We apologize regarding the FD issue, this is certainly not our standards. We hope that you will provide us another chance in the future so that we can rectify our mistakes and prove our quality

10/10 Excellent

Keisha

Stayed 5 nights in Nov 2023
Response from Richard on 22 Dec 2023
Keisha, Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon!