Bed bug found in first room. Second room had heat and phone broken. Pool shut down entire second day. Staff member Tracey extremely rude, and said if you book through a third party (hotels.com) there is nothing she can do and to contact them. I contacted hotels and they contacted Tracey, and she refused to allow any discounts even though she asked me to call them. She then asked me and my 5 year old daughter to leave the property. She was extremely unprofessional. When we checked in she was rude to another guest, so I'm sure this isn't new behavior. Good luck getting any help with this property if problems arise and it makes me question Mariott quality.