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Reviews of Capital Plaza Hotel

3 out of 5
Capital Plaza Hotel
405 Wilkinson Blvd, Frankfort, KY

Reviews

8.4

Very good

Rating 10 - Excellent. 463 out of 1006 reviews" "
Rating 8 - Good. 316 out of 1006 reviews" "
Rating 6 - Okay. 141 out of 1006 reviews" "
Rating 4 - Poor. 57 out of 1006 reviews" "
Rating 2 - Terrible. 29 out of 1006 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Glenn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Was very disappointed in the property it did not have a restaurant open and the bar was closed also two of the reasons we were staying here.
Stayed 1 night in May 2024

8/10 Good

trudi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean. Staff was very friendly. The only thing I didn't like was the pillows and mattress were not comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Ryan, Newfoundland

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff and a great location for what we needed.
Stayed 2 nights in Apr 2024
Response from Carol on 1 May 2024
Thank you for being our guest! We appreciate the kind words about our staff and hotel. We do hope you will be back to visit us again very soon!

8/10 Good

Kirk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor parking. Need to park a block away in public lot
Stayed 1 night in Apr 2024
Response from Carol on 29 Apr 2024
Hi Kirk! I am sorry it wasn't explained, but we are having a new parking structure built behind us and we are only using the public lot temporarily. The new structure should be open by mid-summer.

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect. There were so many great places to see within walking distance.
Stayed 1 night in Apr 2024
Response from Carol on 29 Apr 2024
Hi Renee! We are so glad you enjoyed your stay with us. Frankfort is a great town to check out with lots of arts and history. We do hope you will be back to spend some more time with us very soon!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk ladies were very nice!!
Stayed 1 night in Apr 2024
Response from Carol on 26 Apr 2024
Thank you for being our guest! We appreciate the kind words about our staff and do hope you will be back to visit us again very soon!

10/10 Excellent

Matthew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in Apr 2024
Response from Carol on 26 Apr 2024
Thank you Matthew! We do appreciate the feedback and do hope you will be back to visit us again very soon!

10/10 Excellent

Marlene, Kailua-Kona

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property!
Stayed 1 night in Apr 2024
Response from Carol on 26 Apr 2024
Thank you for being our guest! We do appreciate the feedback and look forward to you coming back to visit us again very soon!

6/10 Okay

Kimberly

Travelled with partner
Disliked: Amenities
The property was *fine*. Nothing bad, nothing to write home about. Served the purpose, which was a place to sleep.
Stayed 2 nights in Feb 2024
Response from Carol on 24 Apr 2024
Thank you for being our guest! We do appreciate the feedback and do hope you will visit again soon.

8/10 Good

Colleen, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking could be better. Not fine with full beds.
Stayed 1 night in Apr 2024
Response from Carol on 23 Apr 2024
Thank you for being our guest! We appreciate the feedback and we do know that parking is a little tricky right now. Our new garage will be complete in a few months and we are so excited. We do hope you will be back to check it out!

10/10 Excellent

jamie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property, but well maintained. Front desk staff were very friendly, and as an Expedia member, you get a bag of snacks/bottled water at check in. Currently there is construction on the parking deck, so you do have to park down the street, but it is not far. Breakfast was great with lots of options.
Stayed 2 nights in Apr 2024
Response from Carol on 22 Apr 2024
Thank you for being our guest! We do appreciate the kind words about our staff and hotel. We are so excited to be getting a new parking structure and look forward to it opening very soon!

4/10 Poor

Nicole

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A bit outdated and the breakfast was not very good. Staff was wonderful. Okay place to stay if you just need a basic room for the night.
Stayed 1 night in Apr 2024
Response from Carol on 22 Apr 2024
Hi Nicole. I am sorry you did not enjoy your visit. We wish you well on your future travels.

6/10 Okay

Deborah and John

Travelled with partner
Liked: Cleanliness, staff & service
Room was clean and comfortable and staff friendly but tv did not work, nor the phone, not enough electrical plugs to have lamp, tv, microwave and fridge working at the same time. Maintenance got tv working but next day had to repeat. No plugs at bedside for charging phone and watch. Breakfast was plentiful but tasteless. Had to park away from hotel because of construction which made leaving in the rain challenging.
Stayed 2 nights in Apr 2024
Response from Carol on 22 Apr 2024
Thank you for being our guest! We are working to improve our guest experience and do appreciate your feedback. We do hope the rest of your visit to the area was more pleasant for you.

10/10 Excellent

Michele, Sedgwick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly and helpful. I enjoyed that the hotel was not a chain.
Stayed 2 nights in Apr 2024
Response from Carol on 17 Apr 2024
Thank you for being our guest! We really appreciate the kind words about our and staff and so glad you enjoyed your stay. We do hope you will be back to visit us again very soon!

6/10 Okay

Lynn, Rochester

Travelled with partner
Liked: Staff & service
We know the hotel was under Renovation , but some conditions were unacceptable.
Stayed 2 nights in Apr 2024
Response from Carol on 15 Apr 2024
I am sorry you were not pleased with your stay. We are working to improve and think you will be more satisfied. We do wish you the best on your future travels.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A lot of construction going on but the hotel has potential and the staff was awesome
Stayed 3 nights in Apr 2024
Response from Carol on 15 Apr 2024
Thank you for being our guest! Yes, we are making improvements to better serve our you the customer. We do hope you will be back to try us out again in the future!

10/10 Excellent

Lingyan, Elmhurst

Stayed 1 night in Apr 2024

6/10 Okay

Cheryl

Travelled with family
Liked: Staff & service
The room needed updating and the parking structure was being built so we had to park in a field across the street. Breakfast was very good each morning and the ladies took care to make sure everything was hot and replenished. They were very friendly. The staff at the check in were very friendly.
Stayed 2 nights in Apr 2024
Response from Carol on 15 Apr 2024
Thank you for being our guest! We do apologize for the inconveniences while we are renovating. We do hope you will be back to visit us again soon!

8/10 Good

Ruth, Winter Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carol on 1 May 2024
Thank you for being our guest! We appreciate the rating and do hope you will be back to visit us again soon!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carol on 15 Apr 2024
Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit us again very soon!

6/10 Okay

Douglas

Stayed 1 night in Apr 2024
Response from Carol on 10 Apr 2024
Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit us again very soon!

10/10 Excellent

John Thomas Seth

Travelled with group
Liked: Staff & service
Disliked: Amenities
Pleasant and polite staff.
Stayed 2 nights in Apr 2024
Response from Carol on 10 Apr 2024
Thank you for being our guest! We appreciate the kind comments about our staff. We do hope you will be back to visit us again very soon!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Carol on 10 Apr 2024
Thank you for being our guest! We appreciate the rating and do hope you will be back to visit us again very soon!

10/10 Excellent

scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carol on 23 Apr 2024
Thank you for being our guest! We appreciate the rating and do hope you will be back to visit us again very soon!

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t stay there ever again - old, dirty, the staff were demoralized and past caring, there wasn’t even sap in my room.
Stayed 1 night in Mar 2024
Response from Carol on 2 Apr 2024
Hi Jeff! I am sorry that you have such a negative opinion of our hotel and staff. We are in a bit of transition with the area revitalization and there are good things instore for our hotel. We do wish you all the best on your future travels.

6/10 Okay

Christian

Travelled with partner
Liked: Cleanliness, staff & service
The property is somewhat dated but is made up by the friendly staff. The hallways are clean and with the exception of our bath room vent that was dusty it was an overall good experience. Nothing beautiful but got the job done.
Stayed 2 nights in Mar 2024
Response from Carol on 2 Apr 2024
Thank you for being our guest! We appreciate the feedback and will make sure we get those vents taken care of for our future guests. We do hope we will see you again very soon!

10/10 Excellent

Robert

Travelled with group
Liked: Amenities
Great stay perfect night
Stayed 1 night in Mar 2024
Response from Carol on 2 Apr 2024
Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit again very soon!

2/10 Terrible

Angela

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Carol on 1 Apr 2024
Hi Angela! It looks like you did not enjoy your stay. We do hope you enjoyed the rest of your visit to Frankfort.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Temporary parking was poor. Across the street, open air and it was raining but there was room to unload right outside the hotel before parking. Local restaurants were fine and easily walkable if it had been dry weather. There should be a restaurant open in the hotel. Breakfast was excelent.
Stayed 1 night in Mar 2024
Response from Carol on 29 Mar 2024
Hi Stephen! We are sorry you were not pleased, but we are limited where we can park until our new facility is completed. We do hope the rest of your visit to Frankfort was more pleasant for you.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for proximity to the bourbon trail
Stayed 1 night in Mar 2024
Response from Carol on 25 Mar 2024
Hi Kenneth! We appreciate the feedback and do hope you will be back to visit us again very soon!

10/10 Excellent

Tricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entering the lobby was so peaceful with the beautiful water wall! The hotel is under construction but it is not obtrusive or inconvenient. The room was comfortable. The breakfast buffet was good, fresh, and hot. Great price for a nice place to stay close to attractions. The staff was friendly and helpful. There were no funky smells or anything like that.
Stayed 1 night in Mar 2024
Response from Carol on 25 Mar 2024
Thank you for being our guest! We appreciate you sharing your experience about your recent stay. We do hope we will see you again very soon!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant check in. Staff was so nice and professional
Stayed 1 night in Mar 2024
Response from Carol on 24 Mar 2024
Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit us again very soon!

6/10 Okay

Nicholas

Stayed 1 night in Mar 2024
Response from Carol on 15 Apr 2024
Thank you for being our guest! We do appreciate the feedback and do wish you well on your future travels.

2/10 Terrible

Brian

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend staying at this property. The parking situation is terrible - their only option is a parking lot catty corner to the hotel and is not particularly close, the bar in the lobby was dark and closed when I arrived at 8pm on a Tuesday, my room smelled like it was a former smoking room, the in room TV was small and not high definition and the bed was extremely uncomfortable. In short, there was nothing redeeming about my stay at this property.
Stayed 1 night in Mar 2024
Response from Carol on 15 Mar 2024
Hi Brian! I am not sure if you saw the construction going on behind us, but it is the new parking garage and will have hotel access once complete. Until then, we have no choice, but to use the lot across from the hotel. We do apologize for your inconvenience and regret that you were not pleased with your stay. We do wish you well on all of your future travels.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff and wonderful facility
Stayed 1 night in Mar 2024
Response from Carol on 14 Mar 2024
Thank you for being our guest! We appreciate the feedback and do hope to see you again very soon!

10/10 Excellent

Paula

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Carol on 15 Mar 2024
Thank you for being our guest! We appreciate the rating and do hope you will be back to visit us again very soon!

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The building and furnishings really need a freshen-up, but our room was clean and the staff are super nice. I slept well and the linens were fresh smelling. As of March 2024 there is construction of a parking deck adjacent to the building and no covered parking or parking on the property at all during construction. Plenty of free parking across the street, but it’s public and no fence, so we had to bring all our things indoors, snowboards, bikes, etc.
Stayed 1 night in Mar 2024
Response from Carol on 12 Mar 2024
Hi Paul! Thank you for feedback on your stay. We are glad that you were pretty happy with your visit to Frankfort. You are correct that we do have a new parking structure under construction and is expected to be complete in a few months. We do hope you will be back to check us out!

10/10 Excellent

Maurice

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for the conference i attended
Stayed 2 nights in Mar 2024
Response from Carol on 12 Mar 2024
Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit us again very soon!

8/10 Good

Brenda, Cottage Grove

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Capital Plaza has a great location. Parking is a challenge. They are building a new ramp and thusly you have to park in the farmer’s market down the road. BUT…. Them they tell you can’t be there on Saturday during the day because they market is there! This is an older hotel and definitely needs some updating. No food or bar. Once again though, Great location!
Stayed 2 nights in Mar 2024
Response from Carol on 8 Mar 2024
HI Brenda! We are in a state of transition with the parking. We have a brand new parking garage being built behind us, but it is not completed as of yet. We do use the Farmer's Market lot for now until it is completed. I am sorry you were inconvenienced. We do hope you enjoyed the rest of your visit.

10/10 Excellent

Michelle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and welcoming when we checked in. The complimentary buffet breakfast was fantastic with attentive staff and a wide variety of tasty options.
Stayed 1 night in Feb 2024
Response from Carol on 6 Mar 2024
Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit us again very soon!

10/10 Excellent

janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. We always stay here when visiting Frankfort.
Stayed 1 night in Mar 2024
Response from Carol on 5 Mar 2024
Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit us again very soon!

4/10 Poor

Michelle

Liked: Cleanliness
Disliked: Property conditions & facilities
Upon arriving didn’t know where I was supposed to park. Construction is definitely happening to the hotel and to the parking garage. Pool was closed my daughter asked why and we were told and they offered we go to a different hotel down the way. We did because my child wanted to go swimming all she talked about. I did like that checkout is at 12 gave us time to go the capital and do the morning tour.
Stayed 1 night in Feb 2024
Response from Carol on 2 Mar 2024
I am very sorry about your experience. We had glass get into the pool which requires us to drain and clean for the safety our guests. We have already cleaned and refilled the pool and it is back in operation. We do hope the rest of your visit was more enjoyable.

8/10 Good

Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Carol on 2 Mar 2024
Thank you for being our guest! We appreciate the rating and do hope you will be back to visit again very soon!

10/10 Excellent

Yurisley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Carol on 2 Mar 2024
Thank you for being our guest! We appreciate the rating and do hope you will be back to visit again very soon!

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super staff, very friendly
Stayed 1 night in Feb 2024
Response from Carol on 24 Feb 2024
Thank you for being our guest! We appreciate the kind words about our staff and we do hope you will be back to visit!

10/10 Excellent

Andrew, Huntersville

Stayed 1 night in Feb 2024
Response from Carol on 21 Mar 2024
Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit us again very soon!

8/10 Good

Jeremy

Stayed 3 nights in Feb 2024
Response from Carol on 21 Mar 2024
Thank you for being our guest! We appreciate the rating and do hope you will be back to visit us again very soon!

10/10 Excellent

mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, comfortable bed. Overnight parking location was not ideal - looked like they were under construction to correct.
Stayed 1 night in Feb 2024
Response from Carol on 22 Feb 2024
Thank you for being our guest! Yes, we are using a temporary lot while they complete our new parking garage behind us. It will be so convenient once it is complete. We do hope you will be back to check us out!

4/10 Poor

Abigail

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower curtain in the shower/tub was disgusting! There was a ton of mildew on the shower head. The vent in the bathroom was filthy also. I felt the need to take pictures and everything. Plus the coffee maker and cups were in the bathroom! That’s just gross. The lamps were pretty dusty also. Plus construction started outside my window at 7:10am!
Stayed 1 night in Feb 2024
Response from Carol on 21 Feb 2024
Hi Abigail! I am sorry you were unhappy with your stay. We appreciate you bringing your issues to our attention and we will share your comments with our housekeeping staff. We do hope the rest of your visit was more pleasant and we wish you the best on your future travels.

6/10 Okay

Brad

Stayed 2 nights in Feb 2024
Response from Carol on 21 Mar 2024
Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit us again very soon!