Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The home has the potential to be a five star property. However, there were a few things lacking. Number one was the property manager. We purchased the linen package and the linens were not by our door as promised. We waited until the time indicated then started trying to contact the linen company. When the linen company was not responsive, we contacted the management company. At check in, we were told that an agent is on call 24 hours; however, we very quickly learned that an answering service is available that screens calls. We were not connected with the agent because lack of linens is not considered an emergency. After several more phone calls and hours, someone from the office finally delivered linens to the rental at 10:30 PM. And, the linens were still incomplete. There were not sheets available for the king bed in the master bedroom. This whole experience made a very sour impression. This home was clean but the bathrooms need attention. The one newer bathroom does not have a shower door or curtain which leads to water running all over the bathroom and adjoining laundry room. With the exception of one mattress, none of the beds had mattress pads which made for an uncomfortable night's sleep with sheets constantly shifting on the mattress.