Title: Hotel Los Balcones Leon Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=12486961&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Los Balcones Leon Wake up to a delicious breakfast in the heart of the city. Relax on the tranquil terrace or discover local gems with concierge assistance. ## Photo gallery for Hotel Los Balcones Leon ![Property entrance - Hotel Los Balcones Leon (León)](https://images.trvl-media.com/lodging/13000000/12490000/12487000/12486961/d14fa611.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Hotel Los Balcones Leon (León)](https://images.trvl-media.com/lodging/13000000/12490000/12487000/12486961/db54c6a3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail - Hotel Los Balcones Leon (León)](https://images.trvl-media.com/lodging/13000000/12490000/12487000/12486961/81eaccef.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Dining - Hotel Los Balcones Leon (León)](https://images.trvl-media.com/lodging/13000000/12490000/12487000/12486961/dd97bafd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fountain - Hotel Los Balcones Leon (León)](https://images.trvl-media.com/lodging/13000000/12490000/12487000/12486961/e2e1dd31.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Los Balcones Leon is a haven in the city center, offering a full breakfast and inviting terrace. Unwind with free WiFi, explore the garden, or take advantage of dry cleaning/laundry services and luggage storage. ## Reviews 6.8 ## Popular amenities - Breakfast included - Free Wi-Fi - Air-conditioning - Bar - Laundry room - Housekeeping £48 includes taxes & fees 18 Jan - 19 Jan ## Room options ### Check availability for these dates Tonight [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=12486961&PinnedHotelID=12486961&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=12486961&PinnedHotelID=12486961&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 16 - Jan 17](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=12486961&PinnedHotelID=12486961&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=12486961&PinnedHotelID=12486961&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=12486961&PinnedHotelID=12486961&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=12486961&PinnedHotelID=12486961&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=12486961&PinnedHotelID=12486961&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=12486961&PinnedHotelID=12486961&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 3 of 3 rooms ### View all photos for Standard Room, 1 Queen Bed ![Standard Room, 1 Queen Bed | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/13000000/12490000/12487000/12486961/51d10842.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed ### Highlights Air conditioning Free rollaway/extra beds LCD TV Ceiling fan Private bathroom Cable channels Daily housekeeping In-room safe - 54 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Standard Double Room, 2 Single Beds ![Standard Double Room, 2 Single Beds | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/13000000/12490000/12487000/12486961/21f7b7af.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 2 Single Beds ### Highlights Air conditioning LCD TV Ceiling fan Private bathroom Cable channels Daily housekeeping In-room safe - 86 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Standard Triple Room ![Standard Triple Room | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/13000000/12490000/12487000/12486961/088c9af9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room ### Highlights Air conditioning LCD TV Ceiling fan Private bathroom Cable channels Daily housekeeping In-room safe - Sleeps 3 - 3 Single Beds OR 1 Queen Bed and 1 Single Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLeon-Hotels-Hotel-Los-Balcones-Leon.h12486961.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLeon-Hotels-Hotel-Los-Balcones-Leon.h12486961.Hotel-Information) ## About the area Located in León, Hotel Los Balcones Leon is in the city centre. Cathedral of Leon and Puente Guadalupe are local landmarks, and the area's natural beauty can be seen at Juan Venado Island Nature Reserve and Ruben Dario Park. [Visit our León travel guide](https://www.expedia.co.uk/Leon.dx6035415) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C12.43614%2C-86.87582&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=9mCd3a_wHhLScmn2PW6sHXQFeBQ=) De la esquina de los bancos 1c al este, León, 10000 ### What's nearby - Iglesia de La Merced \- 3 min walk \- 0.2 miles - Recoleccion Church \- 5 min walk \- 0.3 miles - Cathedral of Leon \- 5 min walk \- 0.3 miles - León Central Park \- 5 min walk \- 0.3 miles - San Juan de Dios Church \- 9 min walk \- 0.5 miles ### Getting around - Managua (MGA-Augusto C. Sandino Intl.) - 122 min drive ### Restaurants - ‪El Sesteo - ‬5 min walk - ‪Pan & Paz - ‬1 min walk - ‪Via Via León - ‬1 min walk - ‪Mañana Mañana Café - ‬3 min walk - ‪Jugoso - ‬6 min walk ## About this property ### Hotel Los Balcones Leon Hotel in the city centre Take advantage of free full breakfast, an airport shuttle and a terrace at Hotel Los Balcones Leon. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and dry cleaning/laundry services. You'll also find perks such as: - A round-trip airport shuttle (surcharge), free newspapers and luggage storage - Concierge services, tour/ticket information and a front desk safe Room features All guest rooms at Hotel Los Balcones Leon feature thoughtful touches, such as air conditioning, in addition to amenities, such as free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with showers and shampoo - 32-inch LCD TVs with cable channels - Ceiling fans, daily housekeeping and phones ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/21000000/20860000/20854900/20854851/a1f19322.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel la Recoleccion León - Breakfast included - Parking included - Free Wi-Fi - Restaurant 9.2 Wonderful 140 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=20854851&PinnedHotelID=20854851&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9:00 AM to 10:00 PM, pool loungers](https://images.trvl-media.com/lodging/19000000/18140000/18139400/18139359/ea280571.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Al Sole Guesthouse León - Pool - Free Wi-Fi - Breakfast available - Bar 9.4 Exceptional 56 reviews £39 includes taxes & fees 20 Jan - 21 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=18139359&PinnedHotelID=18139359&HadPinnedHotel=true®ionId=-1&adults=2) ![Courtyard](https://images.trvl-media.com/lodging/17000000/16430000/16420600/16420556/b3480cca.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel La Posada del Doctor León - 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17 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=90834031&PinnedHotelID=90834031&HadPinnedHotel=true®ionId=-1&adults=2) ![Miscellaneous](https://images.trvl-media.com/lodging/19000000/18720000/18711200/18711157/566f87e2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Austria León - Breakfast included - Parking included - Free Wi-Fi - Restaurant 9.4 Exceptional 57 reviews £68 includes taxes & fees 20 Jan - 21 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=18711157&PinnedHotelID=18711157&HadPinnedHotel=true®ionId=-1&adults=2) ![Courtyard](https://images.trvl-media.com/lodging/113000000/112710000/112700500/112700446/c73f30af.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hostal Casa San Mateo León - Free Wi-Fi - Air-conditioning - Laundry room - Microwave 10 Exceptional 3 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=112700446&PinnedHotelID=112700446&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor dining](https://images.trvl-media.com/lodging/114000000/113460000/113453800/113453762/2bab1fa5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### House with pool in the center of Leon leon - Air-conditioning - Laundry room £73 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=113453762&PinnedHotelID=113453762&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/24000000/23930000/23921000/23920964/53dff5e9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### hotel Hellenika León - Parking included - Free Wi-Fi - Air-conditioning - Breakfast available 8.8 Excellent 16 reviews £39 includes taxes & fees 27 Jan - 28 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=23920964&PinnedHotelID=23920964&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/16000000/15090000/15089000/15088922/6a753f31.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Callejon Guest House León - Free Wi-Fi - Business services - Laundry room - Housekeeping 8.8 Excellent 11 reviews £24 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=15088922&PinnedHotelID=15088922&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking within 2 metres - Street parking available - Return airport shuttle (surcharge) ### Food and drink - Free full breakfast available daily 7 AM to 9 AM - A bar/lounge ### Family friendly - Laundry facilities ### Conveniences - Free newspapers in lobby - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways - Upper floors accessible by stairs only ### More - Colonial architecture - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch LCD TV with cable channels ### More - Air conditioning - Ceiling fan - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 6:30 PM Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions The front desk is open daily from 7 AM - 9:30 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a security system and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties No pets and no service animals are allowed at this property ### Property is also known as Hotel Los Balcones Leon Los Balcones Leon Hotel Los Balcones Leon León Hotel Los Balcones Leon Hotel Hotel Los Balcones Leon Hotel León ## Frequently asked questions ### Is Hotel Los Balcones Leon pet-friendly? ### How much does it cost to stay at Hotel Los Balcones Leon? ### How much is parking at Hotel Los Balcones Leon? ### What time is check-in at Hotel Los Balcones Leon? ### What time is check-out at Hotel Los Balcones Leon? ### Does Hotel Los Balcones Leon provide a shuttle to the airport? ### Where is Hotel Los Balcones Leon located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Los Balcones Leon Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.8 Cleanliness ### 8.6 Location ### 7.8 Staff & service ### 6.8 Property conditions & facilities 10 - Excellent 7 8 - Good 18 6 - Okay 8 4 - Poor 11 2 - Terrible 3 ## Reviews ### 6/10 Okay #### Kinuye 26 Oct 2025 Liked: Staff & service Disliked: Cleanliness The front desk welcome and check in went well. The air conditioning didn’t work in the first room we got. The young guy at the front desk spoke English well and was very helpful and found us another room. The air worked well and it had a fan. When we tried to increase the fan speed, it wobbled a lot so we kept it at the low speed. The rooms were not very clean with spider webs. The bedding was clean, but the bed was not that comfortable. The shower pressure was good, but the bathroom tap had almost no pressure. Nice decor but just needs some attention to make it a really nice place. The breakfast which was included was good. ##### Kinuye Stayed 1 night in Oct 2025 ### 8/10 Good #### Charles 26 Mar 2025 Liked: Cleanliness, staff & service, amenities Good location close to cental plaza, central market/local buses with lots of dining options within seven blocks. The hotel had air conditioning and hot water in shower. Room was clean but swimming pool was not. Staff was helpful. ##### Charles Stayed 3 nights in Mar 2025 ### 8/10 Good #### Yanel 19 Feb 2024 Liked: Staff & service, property conditions & facilities The hotel itself is nice. It could use some upgrades. Pool needs cleaning. Staff is lovely and helpful. Breakfast is delicious and free. ##### Yanel Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Amelia 8 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente ##### Amelia Stayed 5 nights in Aug 2025 ### 8/10 Good #### Edoardo 22 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Central and good price Central in Leon, close to ViaVia to organise volcano tours. A lot of restaurants around. Room is basic bit has everything I needed ##### Edoardo Stayed 3 nights in Apr 2025 ### 8/10 Good #### Michael 6 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is a wonderful find! The courtyard is absolutely incredible—it's a beautiful and peaceful space that makes the entire hotel feel so cozy and inviting. The rooms were decent and very comfortable, and the air conditioning worked perfectly, which was a huge plus. We were also so impressed with the staff; everyone was exceptionally friendly and went out of their way to be helpful. Our only minor wish is that the hotel had a more robust bar and restaurant. While the current offerings are fine, a more extensive menu and bar would really complete the experience. We had a fantastic stay and would highly recommend this hotel for its charm, friendly staff, and amazing courtyard. We'd definitely return. ##### Michael Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Joel 5 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Such a colonial vibe experience staying at this hotel ##### Joel Stayed 3 nights in Dec 2023 ### 8/10 Good #### John 16 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities hotel ok room ok breakfast ok ##### John Stayed 1 night in Mar 2025 ### 8/10 Good #### James 29 Feb 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice efficient Hotel The hotel is very comfortable and clean. Internet was a little spotty in the room, but in the common areas was very good. ##### James ### 8/10 Good #### Arian 9 Feb 2025 Liked: Cleanliness, amenities, property conditions & facilities No comments ##### Arian Stayed 1 night in Feb 2025 ### 4/10 Poor #### Jaime 18 May 2024 Disliked: Cleanliness I have what I paid But I think it doesn't need to be a super expensive place to be clean and well maintained Bathroom 1 star The 5 stars only is for quite place and walkable to downtown ##### Jaime Stayed 2 nights in May 2024 ### 2/10 Terrible #### OSCAR 8 Sept 2023 Disliked: Amenities Was my worst experience in a hotel in Nicaragua I would never recommend a hotel everything about the hotel was terrible. The restroom the wall the room itself the front desk help. ##### OSCAR Stayed 1 night in Sep 2023 ### 6/10 Okay #### Katinka 4 Dec 2022 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities The bedrooms are not like the photos. Old wooden dirty floors, stains on the ceiling, no parking, noisy. ##### Katinka Stayed 1 night in Dec 2022 ### 4/10 Poor #### Rosemarie 13 Feb 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Staying there was a horrible experience. I was very noisy, really dirty bathroom, almost not running water at the sink, only one electrical socket in a room accommodating 3 adults. It’s terrible ##### Rosemarie Stayed 1 night in Feb 2024 ### 6/10 Okay #### David Jimenez 2 Sept 2022 Liked: Staff & service, amenities The hotel is located right in downtown. The area is pretty safe and it’s still close to a lot of nice restaurants and other attractions. The hotel itself has a lot of potential but lacks a bit of maintenance. We booked a king size bedded room and all they have is double beds. The staff is very accommodating and willing to solve any issues you may run into and give you a good bunch of valuable information about the city. We asked to be moved to a room with two double beds (because we’re both big guys) - they were able to give us a larger room. However, the shower is not the best and since the rooms face the main roads, the noise wakes you up before 5am. We asked for a room not facing the street, the one they gave us had a single and a double bed and a better shower. The A/C was leaking a bit of water. On our check out day, water pump broke and had to use a downstairs bathroom because there was not enough water pressure in our room. You can ask for blankets at the front desk because their beds only have sheets that might not keep you cozy if you keep the A/C on. Breakfast is fair, the give you three options to choose from: typical,American or pancakes. Finally, the pool is nice but it still needs more maintenance. Overall, if you don’t mind the noise and want to stay in a convenient location, this is your place. Hopefully, your stay will be free of small inconveniences and note that this is merely objective based on our experience, no intention to damage the hotel’s image. ##### David Jimenez Stayed 3 nights in Aug 2022 ### 10/10 Excellent #### Lester 25 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo súper ##### Lester Stayed 1 night in Sep 2025 ### 8/10 Good #### Verified traveller 14 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Estadía Muy bonito lo único que el aire acondicionado no helaba 😕 ##### Verified traveller Stayed 1 night in Dec 2024 ### 4/10 Poor #### José 10 Jun 2024 Disliked: Property conditions & facilities La habitación estaba sucia ##### José Stayed 1 night in Jun 2024 ### 8/10 Good #### Mayra 19 Feb 2024 Liked: Staff & service, amenities, property conditions & facilities No tiene estacionamiento, tampoco hay opción de estacionamiento privado cerca. ##### Mayra Stayed 5 nights in Feb 2024 ### 2/10 Terrible #### Alfredo 26 Mar 2023 Disliked: Cleanliness, property conditions & facilities No la recomiendo ##### Alfredo Stayed 1 night in Mar 2023 ### 4/10 Poor #### Claudia 13 Mar 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities las habitaciones no tenian buen olor, tuvimos que pedir que nos cambiaran, luego de eso no te explican al llegar que no tienen servicio de restaurante ( que si deseas puedes pedirlo llegando), el desayuno bien aceptable, no tiene parqueo y te dicen dejelo ahi si hay lugar enfrente sino debe de buscar, ##### Claudia Stayed 1 night in Mar 2023 ### 8/10 Good #### Verified traveller 14 Aug 2022 Liked: Staff & service, amenities, property conditions & facilities Disliked: Cleanliness Bien ubicado y excelente atención al cliente. Habitación #14, limpieza deficiente y mal olor (desagüe). ##### Verified traveller Stayed 1 night in Aug 2022 ### 8/10 Good #### Verified traveller 22 Apr 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities the Staff could not speak English & I didn't speak Spanish we used our Translator on our Phone ,it went well. very nice People. ##### Verified traveller Stayed 4 nights in Apr 2021 ### 4/10 Poor #### Verified traveller 18 Dec 2019 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### Disappointing and could do better First the good stuff. Staff were friendly and helpful, including when we hit problems. No complaints about them. Bed linen and towels were spotless and well maintained. Also there was clearly some maintenance work going on in the hotel to possibly improve some rooms, so perhaps in the future the following negative aspects will be improved. So the negatives: firstly, it’s not their fault, but the hotel is located at a busy junction in the centre of town. The noise from not only the traffic, but also from the surrounding shops is relentless. It is very sad that a Hotel famous for and named for its balconies, it is too noisy and dirty for you to open the balcony doors and enjoy them. Earplugs are essential. The hotel itself is a great building, but needs considerable maintenance, and the three rooms I visited were only superficially clean. One room had water pouring down the wall from the Aircon, and well established black mould growing underneath. Second room had broken toilet cistern which leaked. Third also had cistern problems. Staff were helpful and moved me each time without fuss. But after one night there I gave up and move to another hotel, although I’d paid in full. Balcones is advertised as a budget no-frills hotel, but for only £10 a night more, I stayed at the high quality El Convento instead. I Wish this hotel well for the future, it needs some investment and love and it could come back to life as the great hotel I remember from a previous visit 10 years ago. ##### Verified traveller Stayed 4 nights in Dec 2019 ### 10/10 Excellent #### Verified traveller 3 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great location A nice hotel. Fantastic location, 2 blocks from the cathedral. Small but comfortable room. A/C and fan! Three options for breakfast in the morning. All very filling. 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