Title: Jenggala Hill Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Jenggala Hill Hotel in Lembongan Island with outdoor pool and restaurant ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/22000000/21970000/21968900/21968841/476e18b6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior](https://images.trvl-media.com/lodging/22000000/21970000/21968900/21968841/4bce5fa7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/22000000/21970000/21968900/21968841/65e1ca09.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/22000000/21970000/21968900/21968841/e5ebfd69.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Twin Room | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/22000000/21970000/21968900/21968841/acac4fb1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Jenggala Hill in Jungut Batu offers a relaxing retreat with massages and an outdoor pool. Guests enjoy free in-room WiFi and convenient dining at the on-site restaurant and bar after exploring the area. 8.8 Excellent ## Popular amenities - Bar - Room service - Pool - Housekeeping - Parking included - Air conditioning £47 includes taxes & fees 3 Nov - 4 Nov ## Room options ### Check availability for these dates Tonight [Oct 14 - Oct 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=21968841&PinnedHotelID=21968841&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=21968841&PinnedHotelID=21968841&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 15 - Oct 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=21968841&PinnedHotelID=21968841&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=21968841&PinnedHotelID=21968841&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=21968841&PinnedHotelID=21968841&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=21968841&PinnedHotelID=21968841&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=21968841&PinnedHotelID=21968841&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=21968841&PinnedHotelID=21968841&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Superior Double Room | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/22000000/21970000/21968900/21968841/7381c8f4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Separate sitting area Air conditioning Fridge LCD TV Coffee/tea maker Minibar Electric kettle Cable channels - 172 sq ft - Mountain view - Sleeps 2 - 1 Queen Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/22000000/21970000/21968900/21968841/21ac4627.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room ### Highlights Separate sitting area Air conditioning Fridge LCD TV Coffee/tea maker Minibar Electric kettle Cable channels - 172 sq ft - Partial sea view - Sleeps 2 - 2 Large Single Beds ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/22000000/21970000/21968900/21968841/21ac4627.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Separate sitting area Air conditioning Fridge LCD TV 2 bedrooms 2 bathrooms Coffee/tea maker Minibar - 172 sq ft - 2 bedrooms - Mountain view - Sleeps 4 - 1 Queen Bed and 1 Large Single Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/22000000/21970000/21968900/21968841/7577d699.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Separate sitting area Air conditioning Fridge LCD TV Coffee/tea maker Minibar Electric kettle Cable channels - Sleeps 2 - 1 Queen Bed ![Superior Double or Twin Room | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/22000000/21970000/21968900/21968841/6b930730.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double or Twin Room ### Highlights Separate sitting area Air conditioning Fridge LCD TV Coffee/tea maker Minibar Electric kettle Cable channels - 172 sq ft - Ocean view - Sleeps 2 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLembongan-Island-Hotels-Jenggala-Hill.h21968841.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLembongan-Island-Hotels-Jenggala-Hill.h21968841.Hotel-Information) ## About the area Located near the beach, Jenggala Hill is in Jungut Batu, a neighbourhood in Lembongan Island. The area's natural beauty can be seen at Mushroom Bay Beach and Kelingking Beach. Bali Safari and Marine Park and Balitopia Butterfly Park are also worth visiting. Scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. [Visit our Lembongan Island travel guide](https://www.expedia.co.uk/Lembongan-Island.dx6049353) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-8.68093%2C115.45487&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Clpu5gdaMInkqyL-lZq0U5QL1Vg=) Jungut Batu, Lembongan Island, 80771 ### What's nearby - Paradise Beach - 16 min walk - 0.9 miles - Gala-Gala Underground House - 4 min drive - 2.3 miles - Mushroom Bay Beach - 5 min drive - 2.3 miles - Devil's Tear - 6 min drive - 2.7 miles - Crystal Bay - 35 min drive - 9.7 miles ### Restaurants - Black Wood Coffee Shop - ‪Pondok Baruna Warung - ‬20 min walk - ‪Sushi Bar By The Beach - ‬18 min walk - ‪Rocky’s Beach Club - ‬10 min walk - ‪casa bambu canteen - ‬19 min walk ## About this property ### Jenggala Hill Hotel near Mushroom Bay Beach You can look forward to a terrace, a garden and a library at Jenggala Hill. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a restaurant. You'll also enjoy the following perks during your stay: - An outdoor pool and a children's pool, along with sunloungers - Free self-parking - Bike hire, luggage storage and a front desk safe Room features All guest rooms at Jenggala Hill feature perks, such as laptop-friendly workspaces and air conditioning, as well as amenities, such as free WiFi and separate sitting areas. Other conveniences in all rooms include: - Showers and free toiletries - 32-inch LCD TVs with premium channels - Separate sitting areas, fridges and electric kettles ## Similar properties ![Property grounds](https://images.trvl-media.com/lodging/17000000/16010000/16001200/16001139/ff818553.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mahagiri Resort Nusa Lembongan Jungut Batu - Pool - Free WiFi - Restaurant - Air conditioning 7.8 Good 218 reviews £58 includes taxes & fees 1 Nov - 2 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=16001139&PinnedHotelID=16001139&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/9000000/8720000/8715500/8715414/e524ef69.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Batu Karang Lembongan Resort & Spa Jungut Batu - Pool - Spa - Parking included - Free WiFi 9.2 Wonderful 344 reviews £107 includes taxes & fees 31 Oct - 1 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=8715414&PinnedHotelID=8715414&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/43000000/42540000/42535100/42535078/92386c82.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### D'Byas Beach Club and Villa Mushroom Bay - 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Pool - Spa - Parking included - Free WiFi 9.2 Wonderful 61 reviews £51 includes taxes & fees 7 Nov - 8 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=18445191&PinnedHotelID=18445191&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site ### Food and drink - A bar/lounge - A restaurant - Snack bar/deli ### Things to do - Bicycle rentals - Children's pool - Library - Outdoor pool ### Family friendly - Children's pool - In-room refrigerator - Outdoor pool - Snack bar/deli ### Conveniences - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) ### Outdoors - Garden - Pool loungers - Terrace ### Spa - Massage ### Accessibility - Hardwood flooring in room - No lift ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Shampoo - Shower - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 32-inch LCD TV with premium cable channels ### Food and drink - Coffee/tea maker - Electric kettle - Limited room service - Minibar - Refrigerator ### More - Air conditioning - Desk - Laptop workspace - Safe - Separate sitting area ## Policies ### Check-in Check-in start time: 1 PM; check-in end time: 10 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions The front desk is open daily from 7 AM - 10 PM Front desk staffed during limited hours If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation ### Renovations and closures In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day. ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Jenggala Hill Hotel Lembongan Island Jenggala Hill Hotel Jenggala Hill Lembongan Island Jenggala Hill Lembongan Jenggala Hill Hotel Jenggala Hill Lembongan Island Jenggala Hill Hotel Lembongan Island ## Frequently asked questions ### Does Jenggala Hill have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Jenggala Hill? > As of 14 Oct 2025, prices found for a 1-night stay for 2 adults at Jenggala Hill on 3 Nov 2025 start from £47.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Lembongan-Island-Hotels-Jenggala-Hill.h21968841.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Jenggala Hill pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Jenggala Hill? > Self-parking is free at this property. ### What time is check-in at Jenggala Hill? > Check-in start time: 1 PM; check-in end time: 10 PM. Late check-in is available during limited hours. ### What time is check-out at Jenggala Hill? > Checkout is at 11 AM. ### Where is Jenggala Hill located? > Located in Jungut Batu, this hotel is within 1 mile (2 km) of Mangrove Forest, Paradise Beach and Organic Lembongan Spa. Pekraman Sakenan Pura Desa Lembongan and Yellow Bridge are also within 2 miles (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Jenggala Hill Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 25 8 - Good 5 6 - Okay 4 4 - Poor 2 2 - Terrible 1 ### 9.4/10 Cleanliness ### 9.0/10 Staff & service ### 8.4/10 Amenities ### 9.2/10 Property conditions & facilities ### 8.8/10 Eco-friendliness ### 10/10 Excellent #### Calvin 27 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Of course the pool and the view speak for themselves. Best view on the island. Beautiful, well maintained tropical grounds, comfortable beds. A god restaurant on the property as well. Overall, highly recommended. ##### Calvin Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Allison 29 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stunning view and property, so quiet and peaceful, amazing pool, beautiful individual bungalows, delicious food and drink, great staff. ##### Allison Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Clint 21 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had an amazing time here, would highly recommend. The most amazing views. ##### Clint Stayed 4 nights in May 2024 ### 6/10 Okay #### Bettina 2 Oct 2025 Disliked: Staff & service, amenities, property conditions & facilities I rarely write a poor review but there are a lot of things I wish I knoew about this hotel before booking it. This property was located on a higher elevation that gave it lovely views and a gorgeous vantage point of the island. I have been coming to Bali for 40 years and can appreciate a traditional Bali hotel with non updated amenities, but this hotel was very lacking in updates. The doors to the rooms had large gaps so mosquitos could easily enter the room resulting in my daughter getting eaten alive, the TV doesn't have service to anything but local radio and a couple of foreign stations, the restaurant food was meicore at best, my shower was only 2 temps super hot or scolding, it is walkable to the beach but a significat climb of steps (100 + tstepsat 60-65 degree angle down and up and if you are not in shape or have knee or hip pain you won't be able to climb them..getting into town on taxi shuttle is an option but it is 100.000rp each way for a 10 minute ride which is around $10AUS and $8 USD. I just found it not worth the expense which was disappointing. Sadly I will not be returning. ##### Bettina Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Jillian 19 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities Amazing views. Amazing accommodation. Amazing staff. Amazing pool ##### Jillian Stayed 3 nights in Sep 2023 ### 10/10 Excellent #### Kimberley 21 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful views. The staff are so helpful and kind, the food is great, and the entire property is very clean and well kept. Would definitely recommend ##### Kimberley Stayed 1 night in Oct 2022 ### 8/10 Good #### Mark 22 Jan 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Quaint little villa on the hill, friendly staff! Good stay overall, friendly staff, quick to help. Food at the onsight restaurant was better than expected. Nice pool overlooking the Lembongan Island port. One area for improvement is the washroom, it could have better ventilation. ##### Mark Stayed 2 nights in Dec 2022 ### 10/10 Excellent #### Mads 10 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The view The view is gorgeous, staff friendly and helpful. Very well kept place including surroundings. Lots of steps down to the beach, could perhaps be a challenge for some. Also there are a few steps down to the toilet and shower in the apartment. ##### Mads Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Syed 29 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent stay Enjoyed our stay at jengalla hill very much. New hotel, kept very clean with a superb view by the infinity pool. Only con was that the restaurant is not ready yet but they can order from a different restaurant. There is also another restaurant just a few mins walking distance. Would definitely recommend staying here and would love to stay here again. Very good value for the money. ##### Syed ### 10/10 Excellent #### Shannon 20 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities What a spot! We loved staying here, the view is insane and the rooms were nice! Bit of noise from the local nightlife but most ended around 10pm. Best to bring earbuds just in case <3 ##### Shannon Stayed 3 nights in Jun 2023 ### 10/10 Excellent #### Shun 9 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities Good service Good viewing Good restaurant Will visit again ##### Shun Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Deidre 6 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful view & lovely staff ##### Deidre Stayed 5 nights in Mar 2024 ### 2/10 Terrible #### Raylene 26 Mar 2024 ##### Raylene Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Yun Han 1 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 可惜沒早餐,只有入口處一家餐廳,其他都很好 ##### Yun Han Stayed 1 night in Oct 2023 ### 10/10 Excellent #### JUN, 札幌 7 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 景色が良い！ただしバイクをレンタルしてないと不便な場所ですが、レンボンガン島は、基本バイクをレンタルするしないと、どこも不便な場所！ ##### JUN Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Verified traveller 2 Nov 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The best place to stay on Lembogan. Central location, great views and room. Food is much better than most restaurants around. Great value and a peaceful romatic place to stay. Would highly recommend to anyone. You won't be disappointed. ##### Verified traveller Stayed 9 nights in Oct 2019 ### 10/10 Excellent #### Verified traveller 26 Oct 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort What a view. But the rooms are great, overlooking the bay. We were in a room with view but not quite beach view so we asked if another room free. Next day we were moved and we stayed a week in the end. Staff are very attentive and helpful. Only down is that there may be a wait for food, but all good. The breakfast are perfect. We just went for fruits and omelettes. You can hire a scooter here very cheap which was great to explore the area. Chilling by the infinity pool was the best! Thank you Jenggala for looking after us so well. 👍 ![](https://a.travel-assets.com/ugc/hotel-reviews/AD3342A34B0B9CA262BEC4C069CA42ABC4C7856E1572131609847.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/94688D96027875D073BBD4779C91E4DF368077D51572131594967.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0A5DA8C3F932A868B564D25C98077F9B38781DBD1572131593867.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/DF45132BCECE59E068A5B50FEC8B257B90F3D1521572131602898.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 4 nights in Oct 2019 ### 10/10 Excellent #### burcu ünalan 19 Oct 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### huzurlu bir yer arayanlara otel mükemmel. odalar, manzara, çalışanlar... hepsi.. çok huzurlu..çok temiz.. bir sonraki tatilimde daha uzun kalacağım. ##### burcu ünalan Stayed 3 nights in Oct 2019 ### 6/10 Okay #### Verified traveller 14 Sept 2019 ##### Verified traveller Stayed 4 nights in Sep 2019 ### 6/10 Okay #### Verified traveller 4 Aug 2019 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service It was fine, the view is gorgeous. Comfortable bed. We ended up renting a scooter as the price proposed for taxis here are unreasonable. I’d only stay here if you have a scooter/motorbike or a car as it’s up a hill. The hotel has the best view of the sea and Mount Agung, beautiful view at sunset from our room which was really special. We walked down the steps daily as a shortcut to get to the beach and beachside restaurants which was nice but could only do this if you’re fit, there’s a lot of steps. ##### Verified traveller Stayed 2 nights in Jul 2019 ### 4/10 Poor #### Verified traveller 6 Jun 2019 Liked: Cleanliness, room comfort Disliked: Staff & service #### Misvisende beskrivelse af hotelværelse Vi havde booket et hotelværelse til os som par i 2 nætter via hotels.com. Hotellet lå højt i byen med en flot udsigt. Men opholdet på hotellet blev en dårlig oplevelse fordi vi ikke fik det værelse vi havde bestilt. Ved en fejl fik vi en hytte med to separate værelser og indgange hertil med hver deres bad og i alt tre senge (i hotels.com-termer er det 1 familieværelse med 1 badeværelse). Der var ved hotellet ingen mulighed for at ændre i reservationen. Personalet tacklede problemet på en konfliktsky måde, og resten af opholdet blev kommunikationen med hotellet vedr bekræftelse på fejlen, gjort via mail. Kommunikationen fortsatte med hotels.com, som hurtigt besvarede vores henvendelse, men som 3 uger efter hotelopholdet stadig ikke havde givet os svar på om værelset kan refunderes. Efter 3 uger fik vi en værdikupen på 350 kr til hotels.com til brug ved næste reservation på hotels.com. 3 stjerner for dette ophold skyldes, at vi har bestilt værelse under falske forudsætninger, at prisen for værelset var alt for høj ift hvad vi fik. Derudover var det generelt en ikke-tilstedeværende service og ift værelset en dårlig service ved personalet, som tacklede sagen konfliktsky og ikke konstruktivt. Det personale vi havde personlig kontakt med var unge og ikke klædt på til helt generelt at stå alene og styre hotellet. Hotels.com reagerede langsomt og med en tvivlsom løsning efter vores mening. ##### Verified traveller Stayed 2 nights in Apr 2019 ### 10/10 Excellent #### Terence 16 Mar 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place Absolutely amazing place everything just perfect ,the only complaint is the add on taxes after purchasing meals and drinks ,around 21% ,slightly harder to access than the beach area but not impossible ,some steep stairs to the deck from property next door to Jeggala , ##### Terence Stayed 5 nights in Mar 2019 ### 10/10 Excellent #### Verified traveller 15 Jan 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing views. Great staff and sensational food. I will be back. ##### Verified traveller Stayed 3 nights in Jan 2019 ### 4/10 Poor #### Tam, Oceanside, CA 13 Dec 2018 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service My overall stay here was pretty good and memorable. The hotel staff that cleans the rooms and checks you in were awesome. However, the restaurant staff was a let down. The last three times I ate at the restaurant, I never had any issues but the last time I ate at the restaurant I did. I ordered 5 items from their menu and only 4 was recorded even when I gave the guy eye contact and pointed at the dish I wanted for my wife. We waited about 20ish minutes for the main dish to come out and that's usually how long it takes for them to prepare the food so we didn't question why my wife's dish didn't come out until an hour later I decided to see what the issue was. The guy end up not recording the order so I had to reorder the dish, as I was walking up the stairs to inform my wife the issue, I definitely heard laughing and I know it was about us because I heard our order in their language. After that encounter, all I had from the staff were their stares, which was very uncomfortable and uncalled for. I'm a very chill guy and I don't like to make a scene so I was very calm when I had to reorder my wife's plate which is why I am writing this review. When I first checked in they had a 4 STARS from me, but after this, after the hotel restaurant staff, they got a NEGATIVE 4 STARS from me which isn't possible in the star system but you get the point. I never write reviews but this was definitely worth writing. 4 STARS to the check in/cleaning staff though, just not the restaurant staff. ##### Tam Stayed 3 nights in Dec 2018 ### 10/10 Excellent #### Verified traveller 9 Dec 2018 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved the view from the infinity pool! 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