All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Bedroom was not clean enough stains on The carpet and curtains room was poor quality
michael
Stayed 3 nights in Apr 2024
Response from Hotel Operations Manager on 22 Apr 2024
Thanks for the review and feedback, Michael.We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. All the best,Ilaria
Good spot. Restaurant nearby also brewery.
Very friendly personel.
12£ charge for parking is a bit of surprise on another side breakfast is for free.
I would recomend.
Pawel
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 2 Apr 2024
Thanks for the review and feedback, Pawel.We're pleased to hear that you enjoyed your stay!Our team does their best to ensure you have an amazing stay.All the very best,Ilaria
10/10 Excellent
Oi Ching Jacqueline
31 Mar 2024
Oi Ching Jacqueline
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 22 Apr 2024
They tried to charge me again at check in and I had already paid, parking is expensive, the bed was noisy, people walking past rooms noisy so inconsiderate banging doors, shouting
Michael
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 2 Apr 2024
Thanks for the review, Michael.It's unfortunate to read that you didn't have a pleasant stay.Please know that our team are available 24/7 at reception for any issue you may encounter.All the very best,Ilaria
4/10 Poor
andrea
24 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
andrea
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 27 Mar 2024
Thanks for the review.All the best,Ilaria
6/10 Okay
George
Travelled with group
17 Mar 2024
Liked: Staff & service
Rooms where dated, shower old fashioned type.
Was a good 15 minute walk to the nightlife hotel said was in city center. Parking should be included in stay period for free.
Surrounded by student accomadation and building works.
George
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 19 Mar 2024
Thanks for the review and feedback, George.We appreciate you taking the time to do so.Hopefully, we'll be able to welcome you back with us again soon.All the very best,Ilaria
Easy to park right outside hotel although only 2 spaces left at 6.30pm arrival. Easy check-in and out. Comfy bed. Good size room. Quiet. Shower water pressure was weak and we were only on 2nd floor (out of 6 or 7 floors). Breakfast was good with plenty of options although coffee from machine was weak. It was busy for a Saturday morning. We got caught in roadworks westbound on the A58 in the city centre only a mile from the hotel and it took an hour to do that last mile.
Christopher
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 22 Jan 2024
Thank you for your review and feedback, Christopher!We're so pleased to read that you had a nice time whilst staying with us and we hope to be able to welcome you back again soon!All the best,Ilaria
Great value for money hotel, really enjoyed the stay, the staff were really friendly and helpful and the room was large and comfortable, all for a reasonable price with breakfast included
Mark
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Mark, thanks for the recommendation.All the best, Ilaria -
8/10 Good
Gerard
Travelled with group
23 Dec 2023
Liked: Cleanliness, staff & service
Gerard
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Gerard, your lovely feedback is welcomed!All the best, Ilaria -
Good standard HIE which is fine for a short stay. Staff were friendly and efficient. Location on a busy road a mile from centre so not the most convenient but otherwise all good.
Peter
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 24 Nov 2023
Convenient for visiting my daughter who is studying at Leeds University
Kelly
Stayed 2 nights in Oct 2023
Response from HOM on 1 Nov 2023
Kelly, thanks for taking the time to leave a review. We're happy to see our hotel is convenient for you and we hope to welcome you back soon. All the best, Ilaria - Hotel Operations Manager.
10/10 Excellent
Caroline
30 Oct 2023
Caroline
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 24 Nov 2023
Wow, 5/5! Thanks so much, Caroline!We hope your next stay is just around the corner.All the best, Ilaria -
10/10 Excellent
maureen
29 Oct 2023
maureen
Stayed 4 nights in Sep 2023
Response from HOM on 31 Oct 2023
Thanks for the perfect rating, maureen. We hope to welcome you back and All the best, Ilaria - Hotel Operations Manager.
A one night stay to see Micky Flanagan, a warm comfy bed was all we wanted
Steve
Stayed 1 night in Sep 2023
Response from reception team on 27 Oct 2023
Good Evening Steve, Thank you for taking the time and effort in reviewing the hotel we hope to see you in the future
10/10 Excellent
Philip
30 Sept 2023
Liked: Cleanliness, staff & service
Philip
Stayed 1 night in Sep 2023
Response from HOM on 2 Oct 2023
Thanks for the 5/5 rating, Philip. We hope to welcome you back and All the best, Ilaria - Hotel Operations Manager.
8/10 Good
Ian
29 Sept 2023
Ian
Stayed 1 night in Sep 2023
Response from HOM on 2 Oct 2023
Ian, thanks for the amazing rating. We hope to welcome you back and All the best, Ilaria - Hotel Operations Manager.
6/10 Okay
Madin
22 Sept 2023
Liked: Cleanliness, staff & service
Nothing great. Nothing poor. Would stay again, depending on the nightly rates.
Madin
Stayed 2 nights in Sep 2023
Response from HOM on 22 Sept 2023
Madin, thanks for your feedback. We appreciate you bringing your feedback to our attention. We hope to see you soon and All the best, Ilaria - Hotel Operations Manager.
8/10 Good
simbo0ne
Travelled with family
21 Sept 2023
Liked: Cleanliness, staff & service
Good for what it is. Aircon a little noisy, light from out in the hall a bit intrusive, staff, excellent: friendly and helpful.
simbo0ne
Stayed 3 nights in Sep 2023
Response from HOM on 22 Sept 2023
simbo0ne, thanks for the amazing rating. We're glad you felt the team were friendly and helpful. That's what we like to hear! We appreciate you bringing your feedback to our attention. All the best, Ilaria - Hotel Operations Manager.