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"Its was great and everyone was fantastic even as a non-german speeker I felt extremely welcome."

"Friendly staff"

"Room was very clean. The receptionist on arrival was a little frosty. The receptionist on check out was very pleasant and very helpful."

"The staff was courteous. Check in and check out were quick and easy. I left bags for a few hours and that was not a problem. The room was very clean. The only thing to know about the hotel is that the building itself is 5 or 7 sided, so the rooms have strange angles. For example, the bathroom seems small for the size of the room, but that is only because of the odd shape of the entire room. The location is excellent. Steps from the main train station and a quick walk to the downtown core. 20 minute walk to the outskirts of Radboud University."

"It's a strange place, cheap, but then the rooms had 6 different adverts in for upsells (buy these: pillows, soaps, room service... Etc). There was then another sign saying how good delivery wasn't allowed. Nothing is in English, which is fine, it's Holland, but worth being aware if you're visiting. "

"Group of teens allowed to stay and been unruled, allowed to act in an inappropriate way amongst guesses with small children, wish the staff would speak to them to show more respect to other people "

"Great staff"

"Nothing hidden about impolite of the Dutch and that’s totally fine but when it comes to hospitality and service that I paid for, this is totally unacceptable. Positive things: Room size of 25m2 Coffee and water heater in the room The negatives are as following: 1- During checking in you won’t have the room which you have booked already on the platform. Justification (the rooms shown in the photos are just an example but on reality your room is a lottery based on what the receptionist selects for you) 2- all beds have two separate mattresses and even if you are single or tall and you would like to replace with one big mattress you have to pay extra per night to change the room to superior. Justification ( this 4 star hotel of almost 150 rooms has no spare double top mattress ) 3- Room service isn’t really that good or you have to be in the room to control a good daily cleaning for your room. (When I went to reception to ask for a plastic bag for the trash which the didn’t re-set after taking the rubbish of the previous day, they just passed me a new one with a message of DIY) I don’t know how this hotel got a 4 star and why?! However, I do know that it is better to stay home in Amsterdam than spending money in local Dutch vacation with Fletcher group. Definitely any destination worldwide, you will get a better value for the money spent compared to staying in Netherlands with a value much more less for each hour spent."

"The hotel conditions were acceptable. I have no complaints."