Search Casino Hotels in Lebanon - Pine Grove

"My first night, there were two young children about five and seven years old running up and down the hallway screaming at 1 PM then again at 3:30 AM. The parents were yelling shhhhh! There are signs everywhere telling about a 10 AM quiet requirement. I travel the world talking about customer service so may be overly critical but… I had a 7 AM meeting 20 minutes from the hotel. I arrived downstairs at 6:25 for the 630 breakfast at the hotel. At 6:30 there was nobody there and no food. 635 still nobody. At 6:40 AM I heard someone in the kitchen, but now I was going to be late for my meeting so, I grabbed the the only thing that was available – a yogurt. There was no color. I went to the door of the kitchen and asked the woman who is preparing the food if I could have a spoon. She said no. She continued to tell me that I could wait until she gets everything out. I thought she was kidding. She totally refused to give me a spoon and continue to tell me how much work she had because she is the front desk clerk and the morning breakfast person. Craziness. They work a room has two machines… Mom was out of order. The other was a clunky stationary bike. They did have some free weights, but that was all. There is a decent Denny’s-like restaurants in the parking lot, but nothing else around the hotel except a gas station with food"

"When we arrived, we were assigned a room next to the elevator. The noise kept me awake so I didn't get much sleep. So, the next day my wife talked to a staff member by the name of Jayden, He reassigned us a new room on the spot, down from the elevator. Then I come home from my trip, and someone charged the room on my credit card I used for the $50.00 deposit, the full amount of the room that I had already paid for. So, I called the Hotel and once again I talked to Jayden, who took care of it right away, who is awesome at his job. I want to thank Jayden and the woman that works the continental Breakfast on the weekends for making my stay at this Hotel pleasant when everything else went wrong."

"Yes"

"As expected for the price and age of the facility. "