Le Chateau des Princes de Chimay

Property condition was good and staff was friendly but the room we got was not properly cleaned like there was dust on table etc ( not like a 4 star 🌟 property). We stayed there for 3 nights but no cleaning was done and upon request we were told that it’s because our stay is less than 4 nights?? I did not like this rule honestly in a 4 star property so had to ask for towels and bin bags separately at the end. Hotel location is great, staffs were friendly , breakfast was nice and they encourage go green too so overall experience was nice.

The staff is excellent. I had some problems with my third party booking and they were extremely understanding and helpful. They are professional and clearly care about the well being of guests

Hotel was clean and had nice decor. Area was relatively quiet and convenient with nearby metro stations and shops. We had an issue with the shower where the door was not flush with the ground. This resulted in water spilling into the rest of the bathroom and seeping into the bedroom. It wasn’t noticeable until I came out of the bathroom to see the floor of the bedroom was wet. We contacted the service desk and there was only one person manning the whole hotel. We asked if we could get cleaning services or at least some towels to sop it up and he said there were no cleaning people at night and since he was the only one there he couldn’t come up and leave the desk. We came down and grabbed towels and cleaned it up ourselves. He then gave us a different room to use which had a bathtub so we didn’t encounter the issue again. But this all happened around midnight and it was really inconvenient to replace our stuff and have to move when we were settling down for bed. He told us that there have been issues in the past with the bathrooms flooding due to poor design of the shower. We also read other reviews saying a similar story. Although the man was very nice, we were not impressed with how the hotel handled the matter. No one checked in again with us after this happened. When we brought this up to the front desk at checkout, they said they were going to email us about compensation details but they never did leaving us to write this review.