Our unit had no chairs to sit on, only one drinking mug for 2 guests, only one drinking glass for 2 guests, no tea towel, no tissues, no Chux for wiping over benches, the power cord of the microwave was too short to connect to the power point below it, toilet floor was dirty, towel rail broken off the wall, shower rose dropped when in the normal position for showering, no milk supplied for a hot
drink of tea or coffee, bed was only 2 mattresses on the floor and too low for elderly people. No staff members were available to help with any of these issues after 5pm