Laufen

Very clean hotel with excellent service! The staff were incredibly friendly, helpful, and always happy to answer our questions. Cruz and other staff went above and beyond to help us navigate public transportation and find the best tourist areas to visit. The breakfast was great, and the view of the mountains and lake was absolutely breathtaking. We truly enjoyed our stay and would happily come back!

The bed i n my room is old, I can feel laying on spring, although they later put a topper on it. I was not able to get good sleep , because I cant sleep when its hot. The AC is not central and barely working, its more like a fan. I told the lady at the front dest, she said she will send someone to look at it but never did. I also did not appreciate the defensiveness when I complained about the bed, phone not working and AC is not working, The lady made a statement "no one has complained before." That was a tad rude. Restaurant staff are very friendly and helpful. Food is decent.