Full-sized fridge, microwave, stovetop, dishwasher

Reviews of TownePlace Suites by Marriott Las Vegas Henderson

2.5 out of 5
TownePlace Suites by Marriott Las Vegas Henderson
1471 Paseo Verde Pkwy, Henderson, NV

Reviews

8.6

Excellent

Rating 10 - Excellent. 381 out of 713 reviews" "
Rating 8 - Good. 205 out of 713 reviews" "
Rating 6 - Okay. 64 out of 713 reviews" "
Rating 4 - Poor. 32 out of 713 reviews" "
Rating 2 - Terrible. 31 out of 713 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

nimia, ardsley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean. Will stay here again
Stayed 1 night in May 2024

10/10 Excellent

Jim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are always comfortable!
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Jim, it's wonderful to hear you always find comfort in your rooms at TownePlace Suites by Marriott Las Vegas Henderson. We appreciate your five-star review on Expedia and look forward to welcoming you back for another comfortable stay.

10/10 Excellent

CRAIG

Liked: Cleanliness, staff & service, property conditions & facilities
There people were awesome.
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Craig, it's wonderful to hear that you had an enjoyable stay at TownePlace Suites by Marriott Las Vegas Henderson. Thank you for highlighting the great service provided by our team members. We aim to provide top-notch service and appreciate your kind words. We hope to have you with us again soon.

8/10 Good

Kassandra

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 6 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Thank you for the 4-star rating, Kassandra!We are delighted to see that you had a wonderful time at TownePlace Suites by Marriott Las Vegas Henderson. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was minutes to stores and food. Nice neighborhood and not far from sites.
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Frank, it's wonderful to hear you enjoyed the convenient location of TownePlace Suites by Marriott Las Vegas Henderson! We're pleased that the nearby stores, food options, and points of interest added value to your stay. We're looking forward to welcoming you back soon.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff support.
Stayed 3 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Linda, it's wonderful to hear your feedback regarding the high quality of support you experienced at TownePlace Suites by Marriott Las Vegas Henderson. Our team members will be thrilled to know they contributed to making your stay enjoyable. We hope to serve you again soon.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not on the strip but very close, easy access from interstate. Quiet and free breakfast!
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Ashley, it's wonderful to hear you enjoyed your stay at TownePlace Suites by Marriott Las Vegas Henderson! We're glad the convenient location and quiet atmosphere exceeded your expectations. The complimentary breakfast is indeed a hit with our guests. We sincerely hope to welcome you back in the near future for another remarkable stay!

8/10 Good

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked how close we were to things and how friendly the staff was. Overall great experience
Stayed 6 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Allison, thank you for your uplifting feedback. At TownePlace Suites by Marriott Las Vegas Henderson, we take pride in our convenient location and we're delighted that our team members were able to enhance your stay. We hope to provide you with another exceptional experience on your next visit!

10/10 Excellent

Luis

everything good
Stayed 3 nights in Dec 2023
Response from Customer Service on 29 Feb 2024
Luis, it's fantastic to know you had a pleasant experience at TownePlace Suites by Marriott Las Vegas Henderson. It's rewarding to learn everything met your expectations. We hope to welcome you back in the future. Safe travels!

6/10 Okay

Scott, Port Townsend

Business traveller
Disliked: Amenities, property conditions & facilities
Absolutely unacceptable - and not revealed until check in - that there is an additional 15 dollar fee per day for parking your car. This isn't the Strip nor anything other than the regular hotel parking lot.
Stayed 5 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Scott, we understand your concerns regarding the parking fee. Our priority is to ensure transparency in our services and we regret the miscommunication. Although the fee is a common practice in many hotels, it's unfortunate this caused you inconvenience. We hope you will choose to stay with us again and have a more comfortable experience.

10/10 Excellent

Harpinder

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Harpinder, we're glad to hear that your stay at the TownePlace Suites by Marriott Las Vegas Henderson was superb. We appreciate your support and hope to welcome you back in the near future. Your satisfaction is our highest reward. Safe travels!

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stay
I was surprised that housekeeping installed a shower curtain that didn't reach the tub, making the morning shower a bit tricky. The more significant reason for a four-star rating was the arrival of the waste service to empty the dumpsters outside our windows at 6:00am.
Stayed 1 night in Jan 2024
Response from Customer Service on 5 Feb 2024
Steven, we appreciate hearing about your stay at the TownePlace Suites by Marriott Las Vegas Henderson. We understand there were concerns about the bathroom setup and early morning noise disruptions. Our maintenance and operations teams will certainly review these points to ensure better experiences in the future. Thank you for sharing your feedback, as it aids us in our commitment to continuous improvement.

8/10 Good

Erik

Liked: Staff & service, room comfort
A little too expensive for the quality of the hote
The place wasn't terrible but for what I paid for, the quality of the hotel could have been a little better. It felt rundown and oddly small despite the fact that it was big. It's very difficult to describe. However the staff was nice and my bed was quite comfortable.
Stayed 3 nights in Jan 2024
Response from Customer Service on 1 Feb 2024
Erik, thank you for choosing to stay at the TownePlace Suites by Marriott Las Vegas Henderson and taking the time to leave feedback. We're glad to hear our team members made a good impression and that you found your bed comfortable. Meanwhile, we've also noted your comments about the overall accommodation and assure you that we're consistently making improvements to better meet our guests' expectations. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Mimi

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
Mimi, thank you for choosing TownePlace Suites by Marriott Las Vegas Henderson. It's rewarding to know that your stay was top-notch. We strive to make all of our guests' experiences memorable and it seems we've done just that in your case. Looking forward to welcoming you back during your next visit!

2/10 Terrible

Nena

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this hotel before, but now there was dirty bathtub, bath sealers on the bathtub floors. There was broken pullout bed, and stained carpet. I thought at first maybe it was just that room but it was not. The staff place unauthorized fees on my card. Besides lying about hotel policy. Never again!
Response from Customer Service on 17 Jan 2024
We appreciate your feedback, Nena.We're deeply disappointed to hear about your experience with us. We apologize that you did not receive the high level of service we are so accustomed to giving, and we will bring this information to our management team. We strive to provide our guests with warm hospitality and efficient service, which is why this is so upsetting to hear. We'd love another chance to rectify the visit.We'd look forward to a second opportunity so we demonstrate the high-caliber service we're capable of providing.

10/10 Excellent

Shaunna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan 2024
Shaunna, thank you for choosing to stay at TownePlace Suites by Marriott Las Vegas Henderson. We're thrilled to see you had a great experience! We hope to welcome you back on your next visit to Las Vegas.

10/10 Excellent

Hrant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Jan 2024
Hrant, it's wonderful to hear that you had a fantastic experience at TownePlace Suites by Marriott Las Vegas Henderson! Thank you for choosing us, and we look forward to your next visit.

10/10 Excellent

Tatiana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, service nice, breakfast was included and it was Ok.
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Tatiana, it's great to hear that you found everything in order during your stay at the TownePlace Suites by Marriott Las Vegas Henderson. We're glad you appreciated our pleasant service and complimentary breakfast. We appreciate your feedback and hope to see you again in the near future.

10/10 Excellent

Camela

Stayed 1 night in Jan 2024
Response from Customer Service on 8 Jan 2024
Thanks for the perfect rating, Camela!We're pleased to hear that you have fully enjoyed your stay at TownePlace Suites by Marriott Las Vegas Henderson, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Khalid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 4 Jan 2024
Khalid, it's wonderful to hear that you had a fantastic time at TownePlace Suites by Marriott Las Vegas Henderson. We appreciate you taking the time to rate us and we're thrilled to see we met your expectations. Your feedback serves as encouragement to our diligent team members. Looking forward to welcoming you back on your next visit to Las Vegas.

8/10 Good

Emily

Liked: Staff & service
5 day holiday vacation stay
5 night stay for a holiday trip to Vegas. This hotel was away from the strip which i loved but not so far as to be inconvenient. We used it as a base camp for our visits to area 51, Hoover Dam, Lake Meade and the MOB museum. We loved the location, very convenient to the highways and area seemed very safe. Property was clean, and common areas seemed well kept up. Pool looked great, but it was December weather so we did not use it. Rooms are comfortable, but lacking a full length mirror, and the sitting chair in the room is flimsy and sinks in so much as to be uncomfortable. Bed was great, shower and bathroom good, but my husband did have to pull a nasty hair clog out of the shower drain in order for the water to drain out. Did not anticipate having to request daily housekeeping, and 2 of the days were holidays so no housekeeper available. The included breakfast was nothing fancy, but enough selection to keep you fueled until lunch. Overall, a great stay with very little complaints, and I'd consider booking here again in the future if the need arises.
Stayed 5 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Quentin, Syracuse

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Thanks, Quentin! It's outstanding your time at TownePlace Suites by Marriott Las Vegas Henderson was fantastic. We can't wait until your next visit!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for an extended stay!
Stayed 7 nights in Dec 2023

10/10 Excellent

Denise

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Patrick

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel, convenient to I-215, Green Valley and the airport. The staff, especially Lamar at the front desk, was friendly and helpful. My only complaints were that there was only one mirror in the room so it was hard for 2 people to get ready at the same time. Also the toilets were very low. Not really adult size so hard for older adults.
Stayed 7 nights in Nov 2023

2/10 Terrible

gary

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was such a disappointment compared to the other location about 10 miles away. I thought I selected the Las Vegas location instead of this very old unclean outdated facility. The breakfast options were limited, a very small tv , no pull out bed, old usb connectors and the horrific list goes on.
Stayed 2 nights in Dec 2023

10/10 Excellent

Francis, Kingwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 2 nights in Nov 2023

10/10 Excellent

Nanete

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and made us feel welcomed. The rooms are spacious, was great for traveling with pets.overall a great place!
Stayed 3 nights in Nov 2023

8/10 Good

Vicki

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Kimberly

Travelled with family
Liked: Cleanliness, staff & service
The hotel was fine for our needs. Would have preferred breakfast to start a bit earlier since we had to leave early each day. And I was surprised by the $15 a day for parking on the premises. A bit excessive!
Stayed 3 nights in Nov 2023

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at the hotel. The check-in process was seamless, and the staff was friendly. Our nieces thoroughly enjoyed the pool and hot tub. Breakfast was a hit, and the friendly smiles made it even better. Overall, a great experience!
Stayed 3 nights in Nov 2023

10/10 Excellent

marilu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great they Natalie was very helpful she helped with transportation and made it easy to understand
Stayed 7 nights in Oct 2023

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Convenient
Pros: VERY comfortable beds., convenient complimentary breakfast every day of the week that had something for everyone, TV in every room, clean Cons: Thin walls, Housekeeping was only available once during our 2 week stay Overall would absolutely stay here again without hesitation, was a very convenient and comfortable stay!
Stayed 13 nights in Oct 2023

8/10 Good

Llewyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well kept. The staff was friendly, pleasant, and helpful. I had a 4-day stay and there was no evidence my room was ever cleaned or received fresh towels, despite a sign in the room stating that towels not re-hung would be replaced. It wasn't a problem for me however, since they had enough towels in the room and I stayed there alone.
Stayed 4 nights in Sep 2023

2/10 Terrible

Bernadette

Travelled with family
Our booking was cancelled the day of our arrival due to a pipe breaking and water damage to our room. The front desk gal was exceptional in that she offered us beverages and chance to sit and call places to stay. She did the same. We booked a place further away than we hoped from our planned activities but it was a great hotel. As we finished all the confirmations with the 2nd hotel, the receptionist actually found a hotel nearby but we had already booked our reservation. The new hotel was twice the price but because we booked through Expedia with hotel booking protection, we should receive the difference back. So, I cannot really evaluate the hotel other than the receptionist was exceptional.
Stayed 3 nights in Oct 2023

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk made us feel very welcomed!
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely love this property with the kitchenette and pull out bed!
Stayed 1 night in Sep 2023

6/10 Okay

FA'AFETAI

Travelled with family, Business traveller
Liked: Staff & service, amenities
Great location.
Stayed 1 night in Sep 2023

6/10 Okay

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2023

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
Was everything we required for the short stay before going home. Large space, good breakfast too.
Stayed 1 night in Sep 2023

10/10 Excellent

steven

Stayed 5 nights in Sep 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff and Cleanliness a Priority
Great breakfast and the staff kept hotel very clean. Seemed like no matter what time we came and went a staff member was cleaning elevator doors , bathrooms off lobby, cleaning and waxing chairs in breakfast area, on and on. Great job to all off staff. Thanks for all your cleanly as well as friendliness. Highly recommend staying here.
Stayed 5 nights in Sep 2023

10/10 Excellent

Avi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room 113 has a mattress that was sunken in parts. And should be looked at. The rest of the stay was fine.
Stayed 1 night in Sep 2023

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great.
Stayed 2 nights in Sep 2023

4/10 Poor

JAEKYU

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023