All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I feel your check out time is very early, I’m use to check out time being at least 11:00am. At your property the check out time is 10am, when I asked about a late check out it would only be extended until 10:30am without a charge. Going forward I will make sure to ask about check out times prior to booking.
Stephanie
Stayed 3 nights in May 2024
Response from Justin Robbins - FOM on 8 May 2024
Thank you for choosing Cancun Resort! We appreciate the feedback about your recent stay. We are sorry that some things did not go well with your stay. We will share these comments with our team in an effort to improve our guest service. We hope you return so that we can provide a better experience.
10/10 Excellent
niet
Travelled with family, Travelled with family and small children, Travelled with group
Rooms are spacious, huge pools for the kids! Overall great hotel- Pools closed to early
niet
Stayed 4 nights in May 2024
Response from Justin Robbins - FOM on 8 May 2024
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!
Clean nice large rooms. Staff, very helpful and friendly. Perfect place for a family vacation.
ANTONIO
Stayed 3 nights in May 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!
Thank you for choosing Cancun Resort and for the feedback about your recent stay. We are happy to hear that you were mostly satisfied with your visit. We take pride in our guest service and hope to have the opportunity to host you again so that we can earn a perfect score!
6/10 Okay
Jenni
Travelled with family and small children
6 May 2024
Liked: Staff & service
Dirty dishes left over in the dishwasher and the garbage disposal was broken
Jenni
Stayed 3 nights in May 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort! We appreciate you choosing us as your place to stay but we are disappointed that you were not completely happy with your experience. We hope you visit us again so that we can improve upon this visit.
10/10 Excellent
Jose Monarrez
Travelled with family, Travelled with family and small children, Travelled with partner
Thank you for choosing Cancun Resort! It is fantastic to see that you had a wonderful stay with us! We can’t wait to welcome you again!
2/10 Terrible
Evan
6 May 2024
Disliked: Cleanliness
Evan
Stayed 2 nights in May 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort and for the comments! We are sad to hear that your stay did not go as any of us would like. We will use this feedback to improve our operations. We apologize for the inconvenience and hope that you return so that we can provide a better experience.
Absolutely loved my stay here! Best place I've stayed at and felt completely safe. It is a large property so we had to call for room service as they did not come on their own. Other than that 10/10
Nashaia
Stayed 6 nights in Feb 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!
Love the convince yet away from the hustle and bustle of the strip.
Rigoberto Guadiana
Stayed 2 nights in Feb 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!
10/10 Excellent
Sirous
Travelled with family, Business traveller
30 Apr 2024
Liked: Amenities
..
Sirous
Stayed 1 night in Apr 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!
8/10 Good
Mark
30 Apr 2024
Liked: Cleanliness, staff & service
Elevator was down for 4 days.
Mark
Stayed 14 nights in Apr 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort! We appreciate the feedback about your recent stay. We are sorry that some things did not go well with your stay. We will share these comments with our team in an effort to improve our guest service. We hope you return so that we can provide a better experience.
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!
6/10 Okay
Bency Paul
Travelled with partner
29 Apr 2024
Liked: Staff & service
Disliked: Cleanliness
Check-in and parking is okay. Room cleanliness was kinda bad as the bedsheets still had stains, and some parts of the room like under the bed still had things from the previous customers (could be the housekeeping's fault). The bathroom amenities like shampoos were also not restocked. Also unfortunate most of the pool areas are closed often so it gets crowded in some parts. Lastly I wish the security deposit gets returned much faster.
Bency Paul
Response from Liana C. on 30 Apr 2024
Thank you for choosing Cancun Resort and for taking the time to share this feedback with us. We are sorry to hear that you were not satisfied with your visit. We will use these comments to work on bettering our guest experience. We hope to see you again so that we can improve upon this stay.
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!
Check in was fast , staff was very friendly. Our room was clean and had what we needed. There’s a grocery store across the street and onsite cafe. Only problem was someone close to us kept smoking pot and our room smelled horrible.
Brenda
Stayed 2 nights in Apr 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!
10/10 Excellent
Khadija
29 Apr 2024
Liked: Property conditions & facilities
Great
Khadija
Stayed 3 nights in Mar 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!
Thank you for choosing Cancun Resort and for the comments about your recent stay! We always appreciate the feedback as it helps us improve our overall guest experience. We are sorry that there were some issues with your visit. We will do our best to use these comments and be better in the future. We hope you return so that we can provide you with a better stay.
Thank you for choosing Cancun Resort and for the comments about your recent stay! We always appreciate the feedback as it helps us improve our overall guest experience. We are sorry that there were some issues with your visit. We will do our best to use these comments and be better in the future. We hope you return so that we can provide you with a better stay.
8/10 Good
Diana, ESCONDIDO
Travelled with family and small children
28 Apr 2024
Liked: Cleanliness, staff & service, amenities
The suite was clean and comfortable, and the staff was friendly and polite.
Diana
Stayed 2 nights in Apr 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort and for the great rating! We appreciate you taking the time to share your recent experience with us! We are always working hard to provide our guests with an exceptional experience. We hope you return so that we can turn this into a perfect score!
10/10 Excellent
Ben
27 Apr 2024
Liked: Property conditions & facilities
This was a nice, quiet place to stay. I appreciate that it doesn’t have a casino.
Ben
Stayed 1 night in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!
10/10 Excellent
Vivien
27 Apr 2024
Liked: Property conditions & facilities
This was a home away from my own home… thank you all for a wonderful stay. I will return to this resort and recommend to all who inquires about great places to stay in Las Vegas this is number one stop!
Vivien
Stayed 1 night in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for the perfect score! We are so happy that we were able to provide you with a great experience. We hope you have a chance to visit us again soon!
8/10 Good
Michael
Business traveller
26 Apr 2024
Liked: Cleanliness, staff & service, amenities
The woman at the front desk was very helpful courteous.
Michael
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We are so happy to hear that you enjoyed your stay with us. Feedback such as this motivates us to provide our guests with an outstanding vacation atmosphere. We hope to have the opportunity to host you again so that we can earn a perfect score!
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!
Half of the pool and jacuzzis were closed the whole stay. They provide no shuttles to the strip. The hotel is about a $35 - $40 cab ride to the strip each time. All in all I would not stay here again. I have small children and I would rather stay at Tahiti village with them. We had the delux penthouse which has 2 bedrooms. It only had 1 towel lol. Ac didn’t work. They had to reset the whole system. Jacuzzi in the unit is not actually a jacuzzi it’s a bathtub.
Denisse
Stayed 4 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We apologize that you were not satisfied with your recent stay. We are constantly looking for ways to get better and we will share your comments with the team in an effort to do so. We are sad that we fell short in providing an outstanding stay and hope that you return so that we can improve upon this experience.
The unit exceeded my expectations, except for that crappy bed. It was uncomfortable as he'll. No frame so you sit on the floor, the mattress did not
Fit the box and I hit my toe and now my left front toe is black from the blood.
Did you go dumpster diving to find it?
John
Stayed 1 night in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for sharing your recent experience with us! We appreciate the feedback but we are disappointed that you were not completely satisfied with your stay. We will use these comments to improve and hope that you return so that we can improve upon this visit.
Thank you for choosing Cancun Resort and for taking the time to rate your recent stay! We are happy that you were satisfied with your experience and we appreciate the opportunity to assist with your vacation experience. We hope to have that opportunity again so that we can bump this into a perfect rating!
Thank you for choosing Cancun Resort and for the perfect score! We are so happy that we were able to provide you with a great experience. We hope you have a chance to visit us again soon!
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!
Thank you for choosing Cancun Resort and for rating your experience! We are sad to see that you were not happy with your stay. We hope to have the opportunity to improve upon this visit.
The resort was very beautiful and the staff was excellent and it was a very nice stay we definitely will be going back.
Melissa
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!
4/10 Poor
Jason
Travelled with family, Travelled with group
22 Apr 2024
Liked: Staff & service
Disliked: Amenities
Staff very friendly and attentive. The amount of staff is the real issue here. I would leave photos of the property if this was possible. This property has two pools and some waterslides. The staffing for lifeguards only allowed a very small portion of the pool to be open. Two of the days the water slides were closed and 3/4 of the pool. Not enough staffing. several hot tubs also closed. The pool times are clearly posted but the pool is not open on time. This was the case for our entire trip. Again not enough staffing. This is not the fault of the staff but a management issue. Staff that was there was very nice and seamed to care just could not do anything about it. This property was constantly filled with a staff that was selling time share and people that they were selling it to. I booked on Expedia thinking it was a resort hotel. Clearly it is a timeshare resort run by Hilton. Room was as expected in the pictures when booking. Take your family elsewhere if you are booking with kids. Away from strip is the reason we booked but no amenities staffed is the reason we wont be back. I defiantly spoke with many other guests that felt this same way.
Jason
Stayed 3 nights in Apr 2024
Response from Liana C. on 23 Apr 2024
Thank you for choosing Cancun Resort and for the comments about your recent stay! We always appreciate the feedback as it helps us improve our overall guest experience. We are sorry that there were some issues with your visit. We will do our best to use these comments and be better in the future. We hope you return so that we can provide you with a better stay.
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!
Thank you for choosing Cancun Resort and for taking the time to rate your recent stay! We are happy that you were satisfied with your experience and we appreciate the opportunity to assist with your vacation experience. We hope to have that opportunity again so that we can bump this into a perfect rating!
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!
10/10 Excellent
Diego
21 Apr 2024
Liked: Cleanliness, staff & service, amenities
All good
Diego
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!
The location is close enough to places like the Vegas strip, airport, Fremont St. that it's easy enough to drive or catch a cheap Uber straight from the hotel for a night out or a day exploring the city and then come back to the hotel. The hotel itself had a decent lounge and pool area and just overall felt a bit safer and more quite than some of the other hotels my friend and I explored during our time in Vegas.
Olivia
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!
6/10 Okay
JoNan
20 Apr 2024
Liked: Cleanliness
Wgen i arrived, they gave me a room that had not been cleaned, it was 11:30 at night and had to wsiy until the git me another room. Room service does not start until 8:00 am. No way to get coffee if your an esrly riser, coffee pot on room was not fit to use. Room was clean, but no way a luxury hotel.
JoNan
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for taking the time to share this feedback with us. We are sorry to hear that you were not satisfied with your visit. We will use these comments to work on bettering our guest experience. We hope to see you again so that we can improve upon this stay.
Underground parking. the only other is the construction all around the building
Dawn
Stayed 5 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!
4/10 Poor
Alexis
Travelled with family, Travelled with family and small children
18 Apr 2024
Disliked: Staff & service
I was very disappointed with the management response at this location. We had a electrical shortage in the room that created a spark and ruined a necklace next to the outlet. I had to attempt to contact management 3 times before getting a response. We still haven't resolved the issue after checking out. We also could not leave our windows or balcony door open because of so many guests smoking weed and making our room smell like it. The front pool was often closed due to lack of staff. Overall a disappointing visit.
Alexis
Stayed 3 nights in Apr 2024
Response from Liana C. on 19 Apr 2024
Thank you for choosing Cancun Resort! We are sorry that there were some issues with your stay. We take pride in providing exceptional service and we clearly missed the mark in this instance. We will share this feedback with our team in an effort to improve moving forward. We apologize for the inconvenience and hope to see you again so that we can offer a better experience.
8/10 Good
Pamela
Business traveller, Travelled with partner
18 Apr 2024
Liked: Property conditions & facilities
Front desk unfriendly
Pamela
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We appreciate the feedback about your recent stay. We are sorry that some things did not go well with your stay. We will share these comments with our team in an effort to improve our guest service. We hope you return so that we can provide a better experience.
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!
The staff was very friendly, communication was a huge factor as they frequently made sure we had everything we needed.
Marjorie
Stayed 5 nights in Apr 2024
Response from Juliane on 19 Apr 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!
10/10 Excellent
Sonia
16 Apr 2024
We enjoyed are stay, room was cleaned and hotel over all was great.
Sonia
Stayed 5 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!