Outdoor pool, open 10:00 AM to 6:00 PM, pool umbrellas, pool loungers
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Reviews of Hilton Vacation Club Cancun Resort Las Vegas

3.5 out of 5
Hilton Vacation Club Cancun Resort Las Vegas
8335 Las Vegas Blvd S, Las Vegas, NV

Reviews

8.0

Very good

Rating 10 - Excellent. 980 out of 2018 reviews" "
Rating 8 - Good. 484 out of 2018 reviews" "
Rating 6 - Okay. 257 out of 2018 reviews" "
Rating 4 - Poor. 137 out of 2018 reviews" "
Rating 2 - Terrible. 160 out of 2018 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room and property were amazing. The kitchen floor wasn’t cleaned. They sent someone up and he cleaned it. The rest of the stay was amazing. Will be back for sure
Stayed 3 nights in May 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great. It had a kitchen and balcony. Laundry was free. Pool was spacious. There were also water slides and hot tubs. It was nice to stay outside of the strip. Quiet and peaceful.
Stayed 8 nights in May 2024

6/10 Okay

Jessica

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I really liked the pool & my room was amazing . I arrived and my room was not ready , I patiently waited and when my room was ready they gave me wrong directions to my room . Had to walk around for half an hour trying to locate my room . When I finally arrived to my room they gave me the wrong keys . I called & told me to wait but it was faster for me to come back to the lobby and get them myself . I asked for help with my luggage at least for the inconvenience. No one ever came . I parked closer to my room & did it myself . There were stains on my bed sheets . I liked the two bedrooms inside one room & I liked the kitchen but for the 900$ that I paid I would have appreciated some hospitality.
Stayed 2 nights in May 2024

6/10 Okay

Arturo

Stayed 2 nights in Feb 2024

10/10 Excellent

Julia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Great for bigger families.
Stayed 3 nights in May 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Avery satisfied. Will book again
Stayed 5 nights in May 2024

10/10 Excellent

Ahmed Rahman

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024

10/10 Excellent

seongseok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restroom size was unexpected big, but the elevator comes very slow other then that I liked all
Stayed 2 nights in May 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

10/10 Excellent

Adilene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked how there was an additional bathroom for the one bedroom suite.
Stayed 5 nights in May 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with friendly helpful staff. Just far enough off the strip to be convenient but quieter.
Stayed 7 nights in May 2024

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Overall clean and beautiful
Stayed 5 nights in May 2024

10/10 Excellent

Tony

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Kyarrah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything I about this property . They Staff and the manger on Thursday night 5/16 was amazing I wish I could remember their names but they were great such a big help and very welcoming.
Stayed 4 nights in May 2024

8/10 Good

Rosario

Liked: Cleanliness, amenities, property conditions & facilities
Todo bien
Stayed 4 nights in May 2024

4/10 Poor

Xiangyu

Business traveller
Disliked: Cleanliness, staff & service, amenities
Discovered bed bug in the foldable sofa bed. The facility is a scammy time share center and they try to sell you into a lifetime subscription of $1000s per year
Stayed 8 nights in May 2024
Response from Liana C. on 21 May 2024
Thank you for choosing Cancun Resort! We apologize that we did not provide a memorable vacation experience. We are always working to improve and hope that you will give us the chance to one day offer better accommodations.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful place and would recommend booking a room here. I will be back!! Thank you!!
Stayed 4 nights in May 2024

2/10 Terrible

Cherry

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Will not recommend. Dirty floor dirty dishes dirty couch dirty patio. Everything old inside the room. Old couch. Old floor. Old dishwasher old fridge old stove. Room needs update. Room needs extra lightning too especially in the dining and living room area. Will not going back again.
Stayed 2 nights in May 2024
Response from Liana C. on 21 May 2024
Thank you for choosing Cancun Resort! We apologize that we did not provide a memorable vacation experience. We are always working to improve and hope that you will give us the chance to one day offer better accommodations.

4/10 Poor

Maria

Disliked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Liana C. on 21 May 2024
Thank you for choosing Cancun Resort! We apologize that we did not provide a memorable vacation experience. We are always working to improve and hope that you will give us the chance to one day offer better accommodations.

10/10 Excellent

Kenia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good hotel to stay as a family good environment.
Stayed 3 nights in May 2024
Response from Isaac Major Jr. on 19 May 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

10/10 Excellent

denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Isaac Major Jr. on 19 May 2024
Thank you for choosing Cancun Resort and for the amazing rating! We are so happy to see that you enjoyed your visit! We hope to see you again soon!

10/10 Excellent

denise

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 15 nights in Apr 2024
Response from Isaac Major Jr. on 19 May 2024
Thank you for choosing Cancun Resort and for the amazing rating! We are so happy to see that you enjoyed your visit! We hope to see you again soon!

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this resort for me and my family I will definitely come back and stay
Stayed 3 nights in May 2024
Response from Isaac Major Jr. on 19 May 2024
Thank you for choosing Cancun Resort! We are appreciate the wonderful feedback and are happy to hear that you enjoyed your stay. We take pride in providing guests with a memorable vacation experience. We hope to see you again soon!

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024
Response from Isaac Major Jr. on 19 May 2024
Thank you for choosing Cancun Resort! We are appreciate the wonderful feedback and are happy to hear that you enjoyed your stay. We take pride in providing guests with a memorable vacation experience. We hope to see you again soon!

8/10 Good

Carlee

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, neighbors were loud and some amenities didn’t work. Overall we’d come back since these are easy fixes or out of property’s control!
Stayed 5 nights in May 2024
Response from Isaac Major Jr. on 19 May 2024
Thank you for choosing Cancun Resort and for the great rating! We appreciate you taking the time to share your recent experience with us! We are always working hard to provide our guests with an exceptional experience. We hope you return so that we can turn this into a perfect score!

6/10 Okay

Douglas

Travelled with family and small children
Liked: Staff & service, amenities
Great property but most of the pool was closed along with the slides which was unfortunate.
Stayed 4 nights in May 2024
Response from Liana C. on 14 May 2024
Thank you for choosing Cancun Resort and for taking the time to share this feedback with us. We are sorry to hear that you were not satisfied with your visit. We will use these comments to work on bettering our guest experience. We hope to see you again so that we can improve upon this stay.

10/10 Excellent

Aisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice for the price i had the 2bd with twin beds and king bed slept 5 people comfortably pool was nice and clean we had a full kitchen and a grocery store was nearby saved us on having to spend tons of money on eating out very quiet surrounding area
Stayed 4 nights in May 2024
Response from Isaac Major Jr. on 19 May 2024
Thank you for choosing Cancun Resort! We are appreciate the wonderful feedback and are happy to hear that you enjoyed your stay. We take pride in providing guests with a memorable vacation experience. We hope to see you again soon!

8/10 Good

Elvira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bonito solo que cierran las albercas y nos sacaron para cerrarlas
Stayed 2 nights in May 2024
Response from Isaac Major Jr. on 19 May 2024
Thank you for choosing Cancun Resort! We are appreciate the wonderful feedback and are happy to hear that you enjoyed your stay. We take pride in providing guests with a memorable vacation experience. We hope to see you again soon!

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Isaac Major Jr. on 19 May 2024
Thank you for choosing Cancun Resort and for the perfect score! We are so happy that we were able to provide you with a great experience. We hope you have a chance to visit us again soon!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort feel without the hustle of the strip.
Stayed 1 night in May 2024
Response from Justin Robbins - FOM on 12 May 2024
Thank you for choosing Cancun Resort! We are so happy to hear that you enjoyed your stay with us. Feedback such as this motivates us to provide our guests with an outstanding vacation atmosphere. We hope to have the opportunity to host you again so that we can earn a perfect score!

8/10 Good

Monise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Justin Robbins - FOM on 12 May 2024
Thank you for choosing Cancun Resort and for the wonderful score! We are always happy to provide our guests with a satisfactory experience but we hope we can one day have the opportunity to host you again and turn this into a perfect rating!

10/10 Excellent

LILIANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great, we’d stay here again.
Stayed 4 nights in May 2024
Response from Justin Robbins - FOM on 12 May 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

6/10 Okay

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was asked to put a deposit of $40 to watch and listen to their time share presentation.
Stayed 1 night in May 2024
Response from Liana C. on 11 May 2024
Thank you for choosing Cancun Resort! We appreciate you choosing us as your place to stay but we are disappointed that you were not completely happy with your experience. We hope you visit us again so that we can improve upon this visit.

6/10 Okay

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I feel your check out time is very early, I’m use to check out time being at least 11:00am. At your property the check out time is 10am, when I asked about a late check out it would only be extended until 10:30am without a charge. Going forward I will make sure to ask about check out times prior to booking.
Stayed 3 nights in May 2024
Response from Justin Robbins - FOM on 8 May 2024
Thank you for choosing Cancun Resort! We appreciate the feedback about your recent stay. We are sorry that some things did not go well with your stay. We will share these comments with our team in an effort to improve our guest service. We hope you return so that we can provide a better experience.

10/10 Excellent

niet

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious, huge pools for the kids! Overall great hotel- Pools closed to early
Stayed 4 nights in May 2024
Response from Justin Robbins - FOM on 8 May 2024
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!

10/10 Excellent

ANTONIO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean nice large rooms. Staff, very helpful and friendly. Perfect place for a family vacation.
Stayed 3 nights in May 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

8/10 Good

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Justin Robbins - FOM on 8 May 2024
Thank you for choosing Cancun Resort and for the feedback about your recent stay. We are happy to hear that you were mostly satisfied with your visit. We take pride in our guest service and hope to have the opportunity to host you again so that we can earn a perfect score!

6/10 Okay

Jenni

Travelled with family and small children
Liked: Staff & service
Dirty dishes left over in the dishwasher and the garbage disposal was broken
Stayed 3 nights in May 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort! We appreciate you choosing us as your place to stay but we are disappointed that you were not completely happy with your experience. We hope you visit us again so that we can improve upon this visit.

10/10 Excellent

Jose Monarrez

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 3 nights in Apr 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort! It is fantastic to see that you had a wonderful stay with us! We can’t wait to welcome you again!

2/10 Terrible

Evan

Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort and for the comments! We are sad to hear that your stay did not go as any of us would like. We will use this feedback to improve our operations. We apologize for the inconvenience and hope that you return so that we can provide a better experience.

10/10 Excellent

Nashaia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Absolutely loved my stay here! Best place I've stayed at and felt completely safe. It is a large property so we had to call for room service as they did not come on their own. Other than that 10/10
Stayed 6 nights in Feb 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

10/10 Excellent

Rigoberto Guadiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the convince yet away from the hustle and bustle of the strip.
Stayed 2 nights in Feb 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 4 nights in Apr 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

10/10 Excellent

denise

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 17 nights in Apr 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

10/10 Excellent

Sirous

Travelled with family, Business traveller
Liked: Amenities
..
Stayed 1 night in Apr 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!

8/10 Good

Mark

Liked: Cleanliness, staff & service
Elevator was down for 4 days.
Stayed 14 nights in Apr 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort! We appreciate the feedback about your recent stay. We are sorry that some things did not go well with your stay. We will share these comments with our team in an effort to improve our guest service. We hope you return so that we can provide a better experience.

10/10 Excellent

Elya

Liked: Staff & service, amenities, property conditions & facilities
spacious
Stayed 3 nights in Apr 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

6/10 Okay

Bency Paul

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Check-in and parking is okay. Room cleanliness was kinda bad as the bedsheets still had stains, and some parts of the room like under the bed still had things from the previous customers (could be the housekeeping's fault). The bathroom amenities like shampoos were also not restocked. Also unfortunate most of the pool areas are closed often so it gets crowded in some parts. Lastly I wish the security deposit gets returned much faster.
Response from Liana C. on 30 Apr 2024
Thank you for choosing Cancun Resort and for taking the time to share this feedback with us. We are sorry to hear that you were not satisfied with your visit. We will use these comments to work on bettering our guest experience. We hope to see you again so that we can improve upon this stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!