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Reviews of Hilton Vacation Club Polo Towers Las Vegas

3.5 out of 5
Hilton Vacation Club Polo Towers Las Vegas
3745 Las Vegas Blvd S, Las Vegas, NV

Reviews

8.4

Very good

Rating 10 - Excellent. 1806 out of 3377 reviews" "
Rating 8 - Good. 850 out of 3377 reviews" "
Rating 6 - Okay. 332 out of 3377 reviews" "
Rating 4 - Poor. 170 out of 3377 reviews" "
Rating 2 - Terrible. 219 out of 3377 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 4 nights in Apr 2024

2/10 Terrible

Aneatress

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had me and my guest , sleeping on a hard pull out sofa bed.So much noise and construction going on.
Stayed 3 nights in Apr 2024

10/10 Excellent

Saloni Grover

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay for families with kids. Family friendly hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Just

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff in the property that helped me and my friends with our concerns, our hotel room met the expectations that we had when it came to cleanliness and organization, and overall amazing hotel to stay in if you want a hotel within a walking distance from your favorite Las Vegas Strip spots.
Stayed 2 nights in Apr 2024

10/10 Excellent

Arrianne Charlone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good with hotel friendly staff and clean room
Stayed 2 nights in Apr 2024

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a full kitchen if you dont plan on eating out to much or just to have leftovers.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay at this hotel when I visit Vegas. It’s great.
Stayed 7 nights in Apr 2024

10/10 Excellent

shaun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The construction going on around the property.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jessica

Liked: Staff & service, amenities, property conditions & facilities
Will stay here again in the future less than a 5 minute walk to the strip and need everything needed
Stayed 4 nights in Apr 2024

10/10 Excellent

Belen

Travelled with family, Travelled with group
Liked: Amenities
All the construction made it hard for Me to get around.
Stayed 1 night in Apr 2024

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t wait for the construction around the building to be over. Staff very attentive to your needs. Valet is quick and very helpful. Great place to stay if you don’t mind walking and don’t want the casino life but want to see Las Vegas.
Stayed 2 nights in Apr 2024

6/10 Okay

Reynaldo

Travelled with family
Liked: Staff & service
Like/s: The room is spacious and our higher floor room gave us a good view of the city i.e.the Strip. The front-desk staff was friendly and fast. Dislike/s: a) The coffeemaker and available coffee grind serving was limited to a big 10-cup size but with only one guest having coffee, much went to waste. b) The toilet is very unhygienic and unsightly as one has to repeatedly flush to completely rid of the 'human refuse' as there invariably would be of the same stubbornly stuck to the bowl - a bit disgusting to say the least. c) Maintenance of our floor level hallway was subpar. There was litter outside some of the adjoining rooms to include pieces of paper and apparently used Q-tips that was left uncleaned for a couple of days. I'm sure they were visible to the room cleaning personnel as they refurbish vacated rooms but they did not seem to care. I have to report the condition to a supervisor and the issue was addressed a day after.
Stayed 4 nights in Apr 2024

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Adam

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed for 1 night. Wasn’t as spacious as the pictures made it look, if you’re someone 6’0 the shower heads are low. There were a couple marks on the walls/ceiling but very comfortable, quiet and worth the price. Also, it’s a close walk to Bellagio, and other places!
Stayed 1 night in Apr 2024

10/10 Excellent

Belen

Liked: Amenities
Very happy here
Stayed 3 nights in Apr 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Yuichi, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Yuichi, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Yuichi, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 3 nights in Apr 2024

10/10 Excellent

Monica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones y en general el hotel muy limpio . Lástima que en la parte de afuera están construyendo pero eso no es motivo para no poner 5 estrellas
Stayed 2 nights in Apr 2024

2/10 Terrible

Danh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

William, Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Saul

Liked: Staff & service
Disliked: Property conditions & facilities
I was disappointed with my room.it was old and worn.The building site around the property was inconvenient and dusty and noisy at all hours.There was noise from the building site even late in the evening.
Stayed 5 nights in Apr 2024
Response from Polo Towers Team, on 28 Apr 2024
We set a high standard for ourselves, and we’re so sorry to hear that we missed the mark while you were with us and that our standards were not met. Thank you for your feedback and we hope for a second chance at making it right the next time you visit Hilton Vacation Club Polo Towers Las Vegas.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is the best ... best location, best service, and the nicest people work here. Our room was an entire apartment with its own bedroom and a full kitchen.
Stayed 4 nights in Apr 2024

2/10 Terrible

Leah

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was so bad I left the property and booked at another hotel. My bed had blood stains on the mattress and they refused to reimburse me for the room I refused to stay in. The elevator floor was so nasty it was disgusting. I will never book at another Hilton property ever again. I had to stay completely off the strip away from the wedding party costing me a fortune. The employees were rude, it was a mess.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kersten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will highly recommend
Stayed 3 nights in Apr 2024
Response from Polo Towers Team, on 28 Apr 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Good

Sheree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was ideal . The construction next door did not cause any concern orhave a negative impact on our stay . The suite was nice …. Bed was comfortable kitchen was equipped with the basics everything I need for light meals .Staff was freindly and made our stay pleasant .
Stayed 7 nights in Apr 2024
Response from Polo Towers Team, on 28 Apr 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 7 nights in Apr 2024
Response from Polo Towers Team, on 25 Apr 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Good

françoise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
was woken up early each morning by construction and at night-time as well. But, otherwise is an excellent place the staff in friendly and helpfull.
Stayed 7 nights in Apr 2024
Response from Polo Towers Team, on 25 Apr 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Alexandra

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Polo Towers Team, on 28 Apr 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

4/10 Poor

Roger, Palm Bay

Travelled with group
Liked: Amenities
When we checked in we were given this particular room. It was real hot and we couldn't get it cool. After 2 hours we called and maintenance showed up. They worked for another hour and couldn't fix it. When the main guy showed up, I could hear him call front desk and say that he warned them about this room and they should never have allowed it in their system. They moved us to an identical room (after 4 hours have now gone by), and we ended up giving the bellhop a tip, so this experience actually COST us money.
Stayed 5 nights in Apr 2024
Response from Polo Towers Team, on 25 Apr 2024
We set a high standard for ourselves, and we’re so sorry to hear that we missed the mark while you were with us and that our standards were not met. Thank you for your feedback and we hope for a second chance at making it right the next time you visit Hilton Vacation Club Polo Towers Las Vegas.

2/10 Terrible

Yue

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
noise
Stayed 1 night in Apr 2024
Response from Polo Towers Team, on 25 Apr 2024
We set a high standard for ourselves, and we’re so sorry to hear that we missed the mark while you were with us and that our standards were not met. Thank you for your feedback and we hope for a second chance at making it right the next time you visit Hilton Vacation Club Polo Towers Las Vegas.

6/10 Okay

Ninad

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Construction around the property. At check in, lock was not working - took me 1 hour to get the check in complete. Lock battery wasn’t working and it took the staff forever to fix it. Wouldn’t recommend this hotel to anyone. Overall, bad experience!
Stayed 1 night in Apr 2024

10/10 Excellent

Shanique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The staff was very helpful and the rooms were clean. We will definitely be staying here every trip to Vegas.
Stayed 1 night in Apr 2024
Response from Polo Towers Team, on 25 Apr 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Ruthann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to get into because of all the construction
Stayed 1 night in Apr 2024
Response from Polo Towers Team, on 24 Apr 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was a great choice to stay. My suite felt like I was at a nice apartment and was pretty awesome, the balcony was a nice change compared to the major hotel-casino options. I specifically chose this location because it was off-strip enough to be a bit more quite and chill. The reason for not a perfect rating is the front lot/route to the strip was a little sketch. Understanding it’s a work in progress so it should be resolved soon, but I’m a decent size guy and at night, walking back, either through the construction route or the parking lot that’s fenced in route, it was a bit sketch.
Stayed 4 nights in Feb 2024
Response from Polo Towers Team, on 24 Apr 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

William, Akron

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean building the staff are excellent and helpful.
Stayed 4 nights in Apr 2024
Response from Polo Towers Team, on 24 Apr 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Jin

Stayed 3 nights in Apr 2024

4/10 Poor

Araya Josephine lynn

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I rated cleanliness a 3 because we had to switch rooms to do issues such as bad plumbing( toilet was always back up even poop in it when we showed up, dish sink would back up after one dish, when dishwasher ran it backed up into the sink, the shower didn’t drain quickly at all) the bed sheets had holes in the, the couch smelt terrible when you sat down, and the carpet felt hard and crunchy. I rated the staff a 4 start because check in was easy and when we told them the issues in the room the changed it to a nicer room. However they sent multiple texts a day to us well we were supposed to be on vacation relaxing not being bombarded all day. When I called after the stay to get more information on the card hold placed a lady at front desk named Joy had a terrible attitude and hung up on me well I was being polite and asking questions. The condition of the property is a 2 star because of the plumbing issues and you can just see the wear and tear on the bulifing and the furniture is very dated Lastly around the property I did a 3 star because of the construction which will be really nice when done but there was allot of trash and debris laying on the walking path they provided to the strip.
Stayed 7 nights in Apr 2024

10/10 Excellent

Priscilla

Travelled with family and small children
Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Polo Towers Team, on 24 Apr 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Chareese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Polo Towers Team, on 24 Apr 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was well equipped. Pool area was great. The shaded loungers were a good idea. Shower gel, shampoo, conditioner are out of reach for a person wanting a bath.
Stayed 4 nights in Apr 2024
Response from Polo Towers Team, on 24 Apr 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Michael

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great staff. Only downside is the ongoing construction but it wasn’t to much of a big deal
Stayed 5 nights in Apr 2024
Response from Polo Towers Team, on 24 Apr 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Good

Travis

Liked: Cleanliness
Stayed 7 nights in Apr 2024
Response from Polo Towers Team, on 24 Apr 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

6/10 Okay

Kenneth Adam

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Polo Towers Team, on 24 Apr 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Tons of construction…. Woke me up at 6 am. Elevators are small and claustrphobic. Front desk was rude and defensive. Miscommunication from front desk caused me to get locked out of my room. Room size was tiny/too small.
Stayed 1 night in Apr 2024
Response from Polo Towers Team, on 25 Apr 2024
We set a high standard for ourselves, and we’re so sorry to hear that we missed the mark while you were with us and that our standards were not met. Thank you for your feedback and we hope for a second chance at making it right the next time you visit Hilton Vacation Club Polo Towers Las Vegas.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing stay! Staff are very friendly. The 2 bedroom suite was perfect for a family with 2 teenagers! Everyone loved the rooftop pool. Will definitely be back!
Stayed 4 nights in Apr 2024
Response from Polo Towers Team, on 24 Apr 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
First time here it was a blast .
Stayed 3 nights in Apr 2024
Response from Polo Towers Team, on 24 Apr 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Other than the cooking odor smell in the room, it was nice and clean. The staff are very attentive and are always in touch with you daily. Don’t expect a lot of amenities, but it is very close to the strip, which is a plus. I would definitely stay here again.
Stayed 7 nights in Apr 2024
Response from Polo Towers Team, on 24 Apr 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.