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Reviews of Paris Las Vegas Resort & Casino

4 out of 5
Paris Las Vegas Resort & Casino
3655 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.8

Good

Rating 10 - Excellent. 8284 out of 19692 reviews" "
Rating 8 - Good. 4904 out of 19692 reviews" "
Rating 6 - Okay. 3029 out of 19692 reviews" "
Rating 4 - Poor. 1843 out of 19692 reviews" "
Rating 2 - Terrible. 1632 out of 19692 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

OUNSUN, CALGARY

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I did early check in and paid 50$ fee. But when they offered upgrade the room the early check in charging fee dropped . The firat room was so stinky like.. all over the smoking smell and saw dead bird out balconi which cannot open and remove it. They change the room and it was clean and better view. Very convenience location.
Stayed 1 night in May 2024

10/10 Excellent

Humberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it, just can’t wait to go back
Stayed 4 nights in Apr 2024
Response from Kimberly on 3 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

FITISLIFE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to enjoy
Stayed 2 nights in Apr 2024
Response from Kimberly on 3 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Olga, Lima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect, just in the middle of everything interesting in Las Vegas. Room was nice and clean. Housekeeping lady was friendly and helpful. Staff in general is not that nice, looks like they are tired of their jobs and of so many guests. Important point to mention is Wifi connection, you can connect only 2 devices per room (means 1 device per person) and it would be okay, but the regular network is very slow in the rooms, so you actually need to connect your cellphone and laptop. It is just fine if you have only one cellphone per person. In conclusion, good place to stay in very convenient location.
Stayed 6 nights in Apr 2024
Response from Kimberly on 3 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and quiet in the room. I didn't like the reception on the television as it seemed many channels in standard definition
Stayed 4 nights in Apr 2024
Response from kim on 3 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. After our first night we left early for the morning got back around 1 room was not cleaned. Westboro the pool for a few hours still not cleaned when we returned. Called several times assured the room would be cleaned when we returned got back around 10 room was never cleaned. When I called front desk I was told I had to call to ask for cleaning service. I did. Lady on phone nasty. Never forgot speak to a real person until day before checkout
Stayed 4 nights in Apr 2024
Response from Kimberly on 3 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Wendy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area.
Stayed 4 nights in Apr 2024
Response from Ruby on 2 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Vanetta

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Rooms need to be updated
Stayed 3 nights in Apr 2024
Response from Ruby on 2 May 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will work hard to fix the issues you've experienced. Please have a great day

4/10 Poor

Nancy Jo

Business traveller
Disliked: Cleanliness, amenities
For the money you’re charging there could be coffee in the room. I walked in and the light didn’t work. There are no washcloths in my room. A few other things that I had to call either housekeeping, the front desk, or maintenance floor. Front desk was never available. Our resort size seems to be poorly run
Stayed 3 nights in Apr 2024
Response from Ruby on 2 May 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will alert the housekeeping team and we will work hard to fix the issues you've experienced. Please have a great day.

2/10 Terrible

Tzuyu

Disliked: Cleanliness, property conditions & facilities
The room was very dirty and many stains on wall and furnitures. The bed sheets were very dirty too and holes. Requested to change the room but unable to change it. Waited housekeeping from 11pm to 1am just to change the sheet so I can sleep. Overall not a good experience for this pricey hotel.
Stayed 4 nights in Apr 2024
Response from Ruby on 2 May 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will alert the housekeeping team and we will work hard to fix the issues you've experienced. Please have a great day.

8/10 Good

David Ernest

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is central on the Strip and it's easy to walk to other locations and shows. I did not know that Paris had taken over Bally's and was now calling it the Versailles Tower. I was expecting to be staying in one of the Paris towers. Prices at Guy's Flavortown are quite high for the quality. ie almost $30.00 for a burger. The food was average in my opinion. There's never any place to park at the registration desk. So having to self park before checking in is confusing. You have to take a ticket to get into the parcade but aren't told you can disregard the ticket when paying for parking through your hotel. I used self checkin because the lineups for assisted checkin were too long. When selecting the pay for parking option, there is no notification that your room key should be used to enter and exit the parcade at all times. I'm waiting to see if I get a refund from paying for parking for the first day.
Stayed 3 nights in Apr 2024
Response from Ruby on 2 May 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. It is printed on the parking ticket to keep it the ticket. We also announce at the parking gate to use your room key for exit and re-entry. Thank you.

10/10 Excellent

sejal, orange

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the Strip and Food options
Stayed 2 nights in Feb 2024
Response from Dan on 2 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Roman, ALEXANDRIA, VA

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Place is awesome , only problem that we found some hair in the middle of the bathroom
Stayed 1 night in Apr 2024
Response from Dan on 2 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort. It is on the older side but it was kept very clean. Love the location and the dining options at the hotel. Our room was very quiet which was a nice surprise given the location.
Stayed 3 nights in Apr 2024
Response from JD on 2 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Heidi

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
Beds were horrible. They did try to make it better for us but it was still uncomfortable. Our view was of the parking lot. Would’ve liked the chance to upgrade or told if there was a different view option.
Stayed 1 night in Apr 2024
Response from John on 2 May 2024
Hello Heidi, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Okay

Marissa

Travelled with group
Disliked: Amenities, property conditions & facilities
Smoke smell is overwhelming. I wish I did a bit more research before choosing a hotel, they aren’t all as bad and there are worse. Disorganized checkin, long lines, nobody to help guide before or after. Room was ok. Definitely in need of an update! Windows so dirty on the outside. Pool closes at 5!? First night we got there it closed at 6 but they told me around 430 that the pools shutting down half of it due to lifeguard shortage. The next night the sign said they were open till only 5. And our last day they started kicking everyone out at 4:45 for a private function, remind me again why we pay astronomical resort fees, and not even be able to use one of the hotels amenities until a reasonable time !? Oh and basic cocktails are $35!!! Insane. Most of the drinks are around that price too. Other food and drink in the hotel is so astronomically priced it’s laughable. $7 for drip coffee, $7 for a bottle of pop…it’s just not right, feels like robbery. Location, however, can’t be beat! If you’re not overly picky and just want something decent for a few nights to crash, this would work. I’ll be choosing elsewhere next time.
Stayed 3 nights in Apr 2024
Response from John on 2 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Verenice

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from John on 3 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Sabina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was too noise with construction and our room Was way over on the other side , too much walking it was not convenient
Stayed 4 nights in Apr 2024
Response from Kimberly on 2 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Richard, Lakeville

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Externally it is under renovation. Not bad overall. I tried to check in 30 mins 'early' and that would've been 25 bucks. What a joke.
Stayed 1 night in May 2024
Response from Kimberly on 2 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Gustavo, Miami

Muy bien localizado, está en la mitad de los puntos más importantes los q con solo caminar se visitan en corto tiempo, el más alejado es la sphere que está a 20 minutos caminando y vale la pena ir.
Stayed 3 nights in Apr 2024
Response from John on 2 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Apr 2024
Response from Kimberly on 2 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Christopher

Stayed 6 nights in Apr 2024
Response from Kimberly on 3 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Giovanne, ROYAL PALM BEACH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the self check in desk, allowed me to skip about 100 people waiting to check in at the desk
Stayed 1 night in Apr 2024
Response from Kimberly on 2 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the customer service and the friendliness of the employees. They all made me feel welcomed. I will truly be back again this year. The room was excellent and much more than what I expected❤️
Stayed 3 nights in Apr 2024
Response from Kimberly on 2 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Dilshod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Apr 2024
Response from Kimberly on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Clinton J

Travelled with family
Disliked: Cleanliness
We asked for our room to be re cleaned twice because when we checked into the room there was chips all over the floor and there was no coffee maker. We were just told someone would be there to clean but it was never done. We were worried that they just made the bed and didn't even change the sheets. It was very disappointing considering the price.
Stayed 3 nights in Apr 2024
Response from Kimberly on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Martha

Travelled with family
Liked: Cleanliness
would have liked a niche or shelf for shampoo/soap in shower. Had to bend all the way to the floor . TV also had no connections.
Stayed 4 nights in Apr 2024
Response from Latrice on 1 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

6/10 Okay

Lynda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I reserved my hotel over 6 months prior to our vacation. When we arrived they moved us to another part of the hotel that was attached to the Horseshoe Casino not the Paris. We had to walk to everything and was not close to the pool at all. Our room didn't have a refrigerator, microwave, or coffee pot. Next trip, I will definitely make reservations at the Holiday Inn instead!
Stayed 4 nights in Apr 2024
Response from Latrice on 1 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

10/10 Excellent

Richesh

Liked: Cleanliness, staff & service, property conditions & facilities
Its goid place to stay in the middle of strip
Stayed 3 nights in Apr 2024
Response from ALM on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This would have been 5 stars for everything except for the extremely long line up and wait for registration, at the end of a very long day of travel. Standing in a line up for over an hour was not pleasant! More staff needed at front counter.
Stayed 5 nights in Apr 2024
Response from ALM on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Tyler

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Apr 2024
Response from ALM on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Archie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place!!
Stayed 2 nights in Apr 2024
Response from Latrice on 1 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Rinruthai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really really nice place
Stayed 1 night in Apr 2024
Response from Doug on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

farnaz

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The rooms did not have any of the facilities that were written on the website
Stayed 3 nights in Apr 2024
Response from Doug on 1 May 2024
Hello Famaz, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

José, Toa Alta

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In love
Stayed 2 nights in Apr 2024
Response from John on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Rodelyn

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
I like the nice view around the hotel, but it was just surprising that the amenities we had is only for one person even if we booked and paid the room for four. And even a small tube of toothpaste we can’t have a complimentary even one. Totally no service at all during the stay.
Stayed 2 nights in Apr 2024
Response from Doug on 1 May 2024
Hello (guest name), I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Kaitlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, lots to do and delicious food
Stayed 3 nights in Apr 2024
Response from Doug on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Rachel

Liked: Staff & service
Stayed 5 nights in Apr 2024
Response from John on 2 May 2024
Hello Rachel, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the pool area, it was very pretty and the jasmine was in bloom. Wish the pool was deeper than 3.5ft.
Stayed 2 nights in Apr 2024
Response from Doug on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really clean staff was very helpful eck in amd put was easy area around is perfect in walking distance of a lot of things and is connected to tbe horseshoe 2nd time staying here and have been satisfied both times
Stayed 4 nights in Apr 2024
Response from Doug on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Dan on 2 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Juan Fernando Bermudez Arroyave

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Doug on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

anthony

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff really needs to be better at the front desk they don’t explain much to you and they’re rude as if they don’t want to be there. Other than that my trip was great!!!
Stayed 3 nights in Apr 2024
Response from Doug on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Frank, Eastvale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Jan 2024
Response from Michelle on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Kathryn

Travelled with group
Liked: Property conditions & facilities
Disliked: Amenities
Great location. Internet didn’t work for two days and the number they give you to fix it doesn’t work. Had to go back to front desk to have it reset to work. Still had to pay resort fees. Housekeeping just didn’t come one day. Room has general dirt and lack of cleaning. Size of room is very good.
Stayed 4 nights in Apr 2024
Response from Michelle on 1 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

Franca

Liked: Cleanliness
Stayed 5 nights in Apr 2024
Response from Kimberly on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Derrick

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I was disappoint with the windows and walls to have a tower and fountain view with dirty windows sucked. Plus the walls and furniture needs a touch up..
Stayed 1 night in Apr 2024
Response from Michelle on 30 Apr 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

Alyssa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Versailles tower isn’t in the Paris hotel, it’s in the horseshoe. Versailles tower rooms are nice and clean but noisy. You can hear everything happening on the strip.
Stayed 2 nights in Apr 2024
Response from Michelle on 30 Apr 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful and staff is very friendly
Stayed 4 nights in Apr 2024
Response from Dan on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Emma

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bedsheets and towels were very old. Bathroom was outdated.
Stayed 1 night in Apr 2024
Response from Dan on 30 Apr 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.