Great Location, Poor service/communication/organizational skill
The lodge is located ~1 hour boat ride from Puerto Maldonado. You will get picked up at airport and transported to the lodge which is on the banks of the Madre de dios river. The property and the lodge is pristine, but the communication of staff was very poor.
You get assigned a guide and a concierge to look after you for the trip. This is what defines your trip. If you get a good guide you have a good trip. We got a really bad guide who was totally disinterested and did not explain anything. Our concierge guy took off for his holiday for 2 days and there was no one looking after us. After one excursion, we asked (3 different people) to change our guide. Finally we were assigned a new guide (by asking us to tag along with other groups). The new guide was great and we tipped him well. However the managers of the property are not well placed to handle situations where guides/concierge are not good.
Some of the restaurant staff are friendly, and some are really rude. If you ask something like hot water, the staff might ask you to go get it yourself.
IMPORTANT TIP: If you don't like your guide, change it. It will define your experience.
This reserve could be great if only they focus on hiring only the best staff and having zero tolerance for disinterested staff. Most people come here for 3-4 days.