Las Guáranas Holidays from £1,257

Lovely, modest hotel in a safe part of the city. It’s a good place to sleep, but it’s not a resort by any stretching imagination. For a short day, it’s the perfect place.

Lamentablemente la unica cosa que nos molesto’ fue la musica -ruido que venia de la calle y que perduro’ toda la noche !!!!

3rd time at property, always a great experience. Rooms are well maintained, food is amazing, staff are always pleasant.

The hotel was nice but it lacks a few things. My stay was okay, unfortunately I encountered many set backs. The first one was, for such a big hotel my family and I were placed in the last floor, & the last room. Why, I don’t know the hotel was definitely not full. To top it off the outlets in the room weren’t working which made it a hassle to charge our phones. To make matters worse, the room next to & in front of mine were under repair as well as others down the hall. The shower was quite dangerous & inconvenient, the S-handle is in the most awkward spot, there’s no door or shower curtain or any type of privacy plus no where to grab on in case of an accidental slip. Another issues I had was the room was entered with the do not disturb sign on the door…I did complain & the manager did offer a room change but my trip was very short that packing & moving was going to be a nightmare. The food was okay, dinner was reasonable for the area. The amount of food was average. The breakfast was ok, we tried the D.R. & American breakfast, we also tried the buffet & dinner which were average. Sadly, at the buffet pastries & bread weren’t covered. The breakfast buffet is definitely overpriced. FYI everything has an automatic add on: tip & very high taxes. As far as the staff they were not very friendly, although some were polite and welcoming like Rosaly the hostess & Juan the bell boy. Lastly, the bar staff in the pool area could definitely benefit from better customer service skills.

La limpieza en las áreas de entrada y la habitación es estupenda, las habitación radiante de limpieza y todo muy bien organizado e impecable. Staff del hotel son una maravilla de amables y dispuestos ayudarte en cualquier momento que tengas unas pregunta.Los recomiendo altamente,, por supuesto que será mi hotel favorito de ahora en adelante. 10 de 10, El personal es maravilloso Carolyn, Maritza y Daniel son estupendos ,, no recuerdo el nombre de las otras personas que vinieron de turno pero igualmente amables Alex T