Las Americas Premium Outlets

great location, i walked from the airport to the hotel

My a/c went out on the last night. I called twice to have them send an engineer to repair. No one came. It was 80 degrees so I had the overhead fan on overnight. When I checked out the next day, I complained to them about the hot humid room and lack of follow up about repairing it, but the front desk just said “sorry” and handed me my receipt. There was also a lot of noise from next door and room above: voices and running footsteps.

The resort needs to be updated. The bathrooms were dated and one tiny shelf in the shower for toiletries. Housecleaning was horrible. Everytime they cleaned, they left an empty toilet paper roll and no extra rolls. One day they left no shower gel. And we ordered an extra blanket and pillows our first day and it took 3 calls and 10 hours to get them! They don’t answer the front desk phone and instead have an automated service or they text you. The prices for drinks at pool are $20 for any drink! Ridiculous. And crappy pool towels and cushions on lounge chairs. And their market only had tiny bottles of water for $3. We went to the gym to fill our water bottles. The restaurants are good, especially Tidal. Definitely not worth more than $250/night place. The bellmen are great.