Lakeland Village Holidays from £1,047

Unfortunately, our stay was extremely disappointing due to multiple issues throughout the property. There were several large events taking place during our stay, and the lawn and common areas consistently smelled like a bar or fraternity house due to the amount of alcohol being consumed. Because of this, we did not feel comfortable using many of the hotel amenities, including the pool. At night, wedding guests continued partying in their rooms well into the early morning hours. The hotel felt more like a college dorm or apartment complex than a resort, with people partying at all hours. Security was unable to get the situation under control, and eventually the police were called. The following day, we were horrified to see that a member of one of the wedding parties was taken away by ambulance under what appeared to be very serious circumstances. We ultimately asked to move rooms. Unfortunately, we were moved from our suite into a smaller standard room. The air conditioning in our original suite also did not work properly, and we slept terribly the first night. The front desk appeared significantly understaffed. Nearly every time we needed assistance, there was a line and a considerable wait. The standard room we were moved to on the marina side was also disappointing. It felt dated and run down, and the bathroom felt grungy and not particularly clean. We stayed for five nights and paid approximately $3,000, and the experience was absolutely not worth what we paid.

Hotel cleanliness not the best

We were under the impression that the whole property was recently renovated so we expected great comfort. The shower only had one wall dividing the outside and inside, and no door or curtain to close, therefore, water got out every time we showered. The pillows were awful and the place was not the cleanest. Hair and a strangers bottle cap on the floor (the day we checked into the room). You are not allowed to smoke anywhere on the property or near. You'd have to walk down the block for a smoke. No microwave. Not family friendly. They have a restaurant that accommodates mostly adults. Staff is ok but not great hospitality. Housekeeping forgot to leave soap or take out trash even though we requested it beforehand. We stayed for 4 nights as a family of 4. We thought it was going to be an upscale hotel because they claim to be over 4 stars. It was definitely not. We will not stay here again nor recommend.