Pros: The inside of the house was clean. The maintenance guy and pool guy were wonderful and did their best to save our vacation.
Cons: House is in a run down very sad neighborhood. The house itself is very rundown and poorly maintained inside and out. We were absolutely shocked to learn it is only ten years old. Everyone's' guess was 35-40 years. The furniture is old and broken down. Outdoor furniture was obviously left out for the winter, tattered and mildewed. Doors and windows don't function. Only one lamp in the living room and switch on it did not work. Nothing in the house seemed to function as it should and quality is poor.At this price point it should be exceptional. For us the worst situation was the pool. We discussed on no less than four occasions before arriving, IN WRITING, that the pool would be cleaned and functional, and that we would have pool heat. We even discussed the cost and how this extra cost would be paid. We were shocked to find a completely filthy pool, pool area and what appeared to be a long non-functioning pool heater. We immediately contacted the owners who placed blame on the pool guy and maintenance guy. To their credit these men came to the house and worked for four days trying to get the pool usable and the outdoor areas usable. We were told the pool heater hadn't functioned in six years. They were unaware guests were even going to be there. Due to this we were able to use the pool only one day of our stay. This could have all been avoided if the owners had been honest when I first contacted them and asked " will the pool be cleaned and open?" and "can the pool be heated?" Another shocking situation arose one afternoon when a man and women who stated they were the property managers arrived. They wanted to go through the house to gain access to the garage to "look for a basketball ". We were either being checked up on or cased. Very unprofessional. Non of this was ever satisfactorily resolved. Lack of concern by the owners is notable, we were never contacted and our attempts to contact the owners ignored.
We have rented vacation homes across the US and abroad many times. With the exception of a few minor hiccups we have had great luck and have not been disappointed. Our luck ran out with this rental.