Lakeba Island Holidays from £829

This is not a 5-star hotel. I never normally do reviews. Before I do, I just want to say that the staff were great and tried their very best. This is a management/ownership issue, the resort is tired and run down. This was a family holiday with 12 of us split over 6 rooms. 1. Booked 6 x rooms (3 x Qu/Sgl + 3 x Dbl/Dbl). This was important because of the people we had travelling. We also requested in advance that two of the rooms to be interconnecting which was confirmed that this would be planned into the scheduling. Arrived (1am) to learn we had 5 x Queen/Single, 1 x Double/Double, no interconnecting rooms and spread all over the resort, not near each other. Told fully booked, nothing could be done. Too tired to argue. 2. We ended up getting shifted after two days to an interconnecting room (took us a couple of goes to get that sorted). Later that day, had to be shifted from that interconnecting room to another interconnecting room as that one had plumbing issues. The second interconnecting room had no hot water and had to get that sorted out too. 3. Multiple rooms without TV channels working. 4. Multiple instances of having to go up and order because no one was serving us or around to take our order. 5. Some of our other rooms had plumbing issues. 6. Apart from teppanyaki and wicked walu had to pre-order our dinner meals for the restaurants. On arrival, it all came out straight away (entrees and mains) and most instances overcooked. Not 5-star hotel standard.

Staff are friendly and accommodating. The property is excellent for family to relax and unwind. Lots of space for kids to run around.

Staff went out of their way to make us feel welcome with top notch service.

Thanks for your great hospitality.

It was perfect for our extended families needing to stay close to Nadi International Airport (5 min drive) for an early morning flight to Australia or, in our case, a late flight to Canada. Thank you to the hosts for allowing us to check out at 7 pm. Plenty of bedrooms exist for large or multiple families, each with its own ensuite. The communal family area overlooked the pool and views of the Fijian mountains. The pool was super-clean and a suitable temperature for extended swims. The entire estate is behind two security gates, so we felt very safe during the evening. There was also a brand-new supermarket only 3 minutes drive that had everything you need to drinks, snacks and cooking. Our only concerns were that the WiFi was only working in the communal area and that the air-conditioning wasn't turned on before arrival, which required a few hours to cool down each room. The hosts greeted us on arrival and showed us everything we needed. Thanks again for your hospitality.