Lake Woodlands

The standards are Hilton quality was there. Great facilities and amenities. However, the service was challenging. Our initial interaction with the shuttle driver was interesting. He requested a 5-Star review as soon as we got in but he didn't help us put our luggage in the back. He did help get them out... That process was challenging for us visiting for the first time. We called the hotel and was abruptly told that they do not pick up from the terminal we were. We had to make our way to another terminal and it was hard to navigate to. At the hotel, I was not feeling well and needed an antacid. When I got to the room, I called and called and called... from our room phone and cell but no one answered. We had to come down to the hotel store area. When the host came out, she dismissively motioned for us to find what we wanted and use the kiosk. Then we found that the kiosk was not working. Very challenging especially when I was not felling well.

Clean

Great property with many good restaurants within 1-5 minutes walking distance