Dock

Reviews of Placid Bay Hotel

2.5 out of 5
Placid Bay Hotel
2187 Saranac Avenue, Lake Placid, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 165 out of 277 reviews" "
Rating 8 - Good. 70 out of 277 reviews" "
Rating 6 - Okay. 25 out of 277 reviews" "
Rating 4 - Poor. 14 out of 277 reviews" "
Rating 2 - Terrible. 3 out of 277 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

ANDREW

Travelled with family
Disliked: Staff & service
Poor staff. Did not replemish supplies in office. Poor management
Stayed 3 nights in Apr 2024
Response from Placid Bay Hotel by Weekender on 2 May 2024
Thank you for sharing your feedback about your recent stay with us. We apologize for the issues you experienced with our staff and management.We understand that replenishing supplies in the office is a basic expectation, and we fell short in this case. We also take seriously your comment about poor management, as we strive to provide excellent leadership and guidance to our team.Please know that we are taking immediate action to address these issues. We are re-training our staff on the importance of attention to detail and ensuring that our management team is more visible and available to address any concerns.We value your feedback and would like to invite you to return and experience the improvements we are making.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Placid Bay Hotel by Weekender on 10 Apr 2024
Hello Mary, Thank you so much for taking the time to rate your stay with us. We truly appreciate your support and hope to see you the next time you are in the area.

4/10 Poor

William S.

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The weekender concept is not for me. Snow removal on steps to my room on second floor not done for 3 days. Why a toilet plunger in front of my door. Could not connect on WIFI, person I called was arrogant, I gave up after 2 days. I will be back in the area soon. I lived in the area for over 30 years. Spent over 30 years in the ski/outdoor recreation industry. Anyone that asked about where I was staying was told how I felt. This included ORDA, DEC, The Hilton, I could go on. For another 20- 30 dollars per night it would be worth it.
Stayed 4 nights in Mar 2024
Response from Placid Bay Hotel by Weekender on 27 Mar 2024
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your honesty and taking the time to provide us with your insights.We apologize that your experience did not meet your expectations, and we understand the importance of continuously improving our services. Your feedback will be invaluable in helping us identify areas where we can make necessary improvements to enhance the overall guest experience.Please know that your concerns have been taken seriously, and we will be addressing them with our team to ensure that similar issues do not occur in the future. We are committed to providing exceptional service to all our guests, and your feedback plays a vital role in achieving that goal.We genuinely hope that you will give us another opportunity to serve you in the future, so we can demonstrate the improvements we have made based on your valuable feedback.Thank you once again for bringing these matters to our attention. We appreciate your understanding and look forward to welcoming you back for a more enjoyable stay.

6/10 Okay

Steve

Travelled with partner
This is an old motel with a fresh coat of paint. Nothing amazing but comfortable enough for a night or two. Light sleepers beware. The walls are THIN. You can clearly hear a conversation or the tv in the next room over.
Stayed 2 nights in Mar 2024
Response from Placid Bay Hotel by Weekender on 27 Mar 2024
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your honesty and taking the time to provide us with your insights.We apologize that your experience did not meet your expectations, and we understand the importance of continuously improving our services. Your feedback will be invaluable in helping us identify areas where we can make necessary improvements to enhance the overall guest experience.Please know that your concerns have been taken seriously, and we will be addressing them with our team to ensure that similar issues do not occur in the future. We are committed to providing exceptional service to all our guests, and your feedback plays a vital role in achieving that goal.We genuinely hope that you will give us another opportunity to serve you in the future, so we can demonstrate the improvements we have made based on your valuable feedback.Thank you once again for bringing these matters to our attention. We appreciate your understanding and look forward to welcoming you back for a more enjoyable stay.

4/10 Poor

Trishia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was hoping that the low price wasn’t a reflection of the property but in this case it was. The flooring was a beige carpet and there were stains throughout the room. There were also beverage stains on the doors and the walls. The chair in the room had visible discoloration. The bathroom floors were not clean. The staff did accommodate us with an early check-in as requested which was appreciated but upon arrival the room was only 60 degrees. I really wanted to like this place but I couldn’t wait to go home and shower. I would not stay here again or recommend it to anyone else. I will note that I am a clean freak so these things really throw me off, if you are not then it may be fine for you.
Stayed 1 night in Mar 2024
Response from Placid Bay Hotel by Weekender on 9 Mar 2024
Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay at our property. We take guest satisfaction very seriously, and we deeply regret that we fell short of meeting your expectations.We appreciate you bringing the cleanliness issues to our attention. It is certainly not the standard we strive to uphold, and we will address these concerns with our housekeeping team to ensure that such lapses do not occur in the future. Your feedback is invaluable in helping us improve our services and maintain a high level of cleanliness throughout our property.We are glad to hear that our staff was able to accommodate your request for an early check-in. However, we understand that the room temperature was not up to par upon your arrival. We apologize for any discomfort this caused you. We will review our procedures to ensure that rooms are properly heated prior to guests' arrival.Please know that we take your comments seriously, and we will use them to make the necessary improvements to enhance the overall guest experience. We apologize for any inconvenience you experienced and understand your decision not to stay with us again or recommend our property.If there is anything else we can do to address your concerns or regain your trust, please do not hesitate to reach out to us directly. We value your feedback and appreciate the opportunity to make things right.Thank you for bringing these matters to our attention, and we hope to have the chance to provide you with an improved experience in the future.

10/10 Excellent

Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Able to check in early after I called the service desk, very easy and simple system for check in and out. Would stay here again. Easy free parking.
Stayed 1 night in Mar 2024
Response from Placid Bay Hotel by Weekender on 9 Mar 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and are delighted to hear that you had a positive experience during your stay with us.We're glad to know that our service desk was able to accommodate your request for an early check-in. We strive to provide a seamless and hassle-free check-in and check-out process for our guests, and it's great to hear that you found it easy and simple.We're also pleased to hear that you enjoyed the convenience of our free parking. Providing ample parking options is important to us, and we're glad that it added to your overall experience.We value your satisfaction and would be thrilled to welcome you back for another stay in the future. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thank you again for choosing to stay with us, and we look forward to hosting you again soon.

2/10 Terrible

Jeremy

Stayed 3 nights in Feb 2024
Response from Placid Bay Hotel by Weekender on 22 Feb 2024
Hello Jeremy, Thank you for taking the time to leave a review, please feel free to contact the property direct to discuss you 1/5 rating

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole check in-check out proccess was smooth and very convenient. Hotel room and bathroom were amazingly renovated and beautiful as well as clean. Had a great stay. Only inconvence was the lack of parking at the hotel. I understood that it was small and a tourist town, just felt inconvenienced when i had to park at a different hotel and walk to my hotel. Just feel in future the information ahead of time would have been appreciated so i would have known to uber or lyft. But all in all it was an amazing stay and a great hotel.
Stayed 3 nights in Feb 2024
Response from Placid Bay Hotel by Weekender on 20 Feb 2024
Hello AdamThank you for taking the time to leave a review and feedback, I am gland that your stay was well and sorry about the parking. we do not have a lot of space when the hotel is full. We hope to see you the next time you are in town

6/10 Okay

Maxim

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Sound proofing is bad, you can hear your neighbors!
Stayed 2 nights in Jan 2024
Response from Placid Bay Hotel by Weekender on 18 Feb 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the soundproofing issues. We will address this matter to ensure a more peaceful stay for all our guests in the future. Your input is valuable to us, and we appreciate you bringing this to our attention.

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful We always return Very accommodating Clean and comfortable
Stayed 2 nights in Feb 2024
Response from Placid Bay Hotel by Weekender on 15 Feb 2024
Olivier, Thank you! Its a pleasure having you here From all of us here at weekender PB safe travels and see you next time!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Placid Bay Hotel by Weekender on 15 Feb 2024
Hi Mathew Thanks for the review. Hope to see you the next time you’re in the area.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful. Everything looked clean and new. The location was great. Parking was the only negative. The smallish lot was full when we arrived (8pm). Would definitely stay there again.
Stayed 1 night in Feb 2024
Response from Town House Lodge by Weekender on 12 Feb 2024
hello kennethThank you for taking the time to leave a review, sorry to hear that we didn't have conditioner in the room ready for your arrival, Hope to see you next time you are in town.

10/10 Excellent

Kylie

Stayed 1 night in Feb 2024
Response from Placid Bay Hotel by Weekender on 27 Mar 2024
Hello KylieThank you for taking the time to rate our hotel, we truly appreciate your support and hope to see you the next time you are in the area

6/10 Okay

Mary

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Placid Bay Hotel by Weekender on 1 Feb 2024
Hello Mary, Thank you for taking the time to leave a review, please feel free to contact the property directly to discuss any concerns that you have. We thank you for your business and hope to see you again soon

8/10 Good

Cathy, Commack

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
Everything was perfect. There was no conditioner in the shower only shampoo n body was. Good thing i brought my own
Stayed 1 night in Jan 2024
Response from Placid Bay Hotel by Weekender on 1 Feb 2024
Hello Cathy, Thank you for taking the time to leave a review, sorry to hear that we didn't have conditioner in the room ready for your arrival, Hope to see you next time you are in town.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Area Attractions… Clean & Comfortable
No frills hotel… close to area attractions… very clean… comfortable bedding… beautiful views (if you choose room with a view) highly recommended!
Stayed 2 nights in Jan 2024
Response from Placid Bay Hotel by Weekender on 1 Feb 2024
Hi Brenda, Thank you for taking the time to leave a review we appreciate your support and hope to see you the next time you are in town.

4/10 Poor

Chang

Stayed 1 night in Jan 2024
Response from Placid Bay Hotel by Weekender on 1 Feb 2024
Hello ChangThank you for taking the time to leave a review, please feel free to contact the property to go over any concerns you have. We would love the opportunity to know how we could have done better.

10/10 Excellent

Mia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Placid Bay Hotel by Weekender on 16 Jan 2024
Hello Mia, Thank you so much for taking the time to leave a review, we truly appreciate your support and we hope to see you the next time you are in town.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Placid Bay Hotel by Weekender on 16 Jan 2024
Dear guest,Thank you for taking the time to leave a review, We appreciate your support and hope to see you the next time you are in town.

8/10 Good

Taijiro

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Placid Bay Hotel by Weekender on 13 Jan 2024
Hello Taijiro, Thank you for raking the time to leave a review, We appreciate your support and hope to see you the next time you are in town.

6/10 Okay

Erin

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Placid Bay Hotel by Weekender on 29 Dec 2023
Hello Erin, Thank you for taking the time to leave a review, we appreciate your support

6/10 Okay

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. Needs a better shower head.
Stayed 2 nights in Dec 2023
Response from Placid Bay Hotel by Weekender on 29 Dec 2023
Hello Katrina, Thank you for taking the time to leave us feedback, I am currently working on getting new shower heads installed. Thank you again for your support and we hope to see you the next time you are in town.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Placid Bay Hotel by Weekender on 29 Dec 2023
Thank you for taking the time to leave a review, We appreciate your support and hope to see you next time you are in town

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Placid Bay Hotel by Weekender on 29 Dec 2023
Thank you for taking the time to leave a review, we appreciate your support and hope to see you next time you are in town

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Placid Bay Hotel by Weekender on 29 Dec 2023
Hello Margaret, Thank you for taking the time to leave us a review, we appreciate your support and hope to see you next time you are in town,

10/10 Excellent

Brent, West Sunbury

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 Fantastic place to stay, nice comfy & cozy bed, great bathroom, nice outdoor features. Chairs to sit around the docks and view the lake. Nice fire pit beside the lake!
Response from Placid Bay Hotel by Weekender on 29 Dec 2023
Brent, Thank you for taking the time to leave a review, we appreciate your support and hope to see you next time you are in town.

6/10 Okay

Luke

Liked: Cleanliness, property conditions & facilities
OK I suppose
The hotel had no check in. This would have been fine if we received the check in details, but we didn't and the phone provided to contact someone did not work. When we finally accessed the room it was very small. The bed was lovely but took up the entire room, leaving no space for anything else. We booked this hotel for the canoes&kayak hire. These had been removed before we got there and were unavailable. This hadn't been communicated in advance. I would describe this hotel as "ok"
Stayed 1 night in Oct 2023

10/10 Excellent

Grace

Loved this place enjoyed having a fire in the back next to the lake. Price was reasonable
Stayed 2 nights in Oct 2023

8/10 Good

victoria

Travelled with partner
It was nice
Stayed 2 nights in Oct 2023

8/10 Good

PAOLA

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Leslie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The carpet is very dirty. The tub would not drain. The fireplace had no directions on how to turn on. The 2 numbers in the lobby to call for assistance were completely non -responsive and the Inn doesn’t have an on-site manager. The third number from the website worked and the maintenance person asked me to see if the fireplace was plugged in. After moving the fireplace it came off the base and nearly tipped over. The maintenance person came and fixed the fireplace and figured out how to start it (button under a hidden front panel). Messages were not returned regarding the tub that failed to drain. After calling again, I was told drano could be put in the tub and if that didn’t work I could be given a code to another room to shower which was declined. A credit was offered. The linens were clean and the bed was comfortable. The outlets were minimal and required unplugging the lamp or coffeemaker to charge a cell phone.
Stayed 1 night in Oct 2023

10/10 Excellent

Tim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, well maintained, near to lake and local sites
Stayed 1 night in Oct 2023

4/10 Poor

William

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet in the room was beyond dirty, it was absolutely gross. Although there were Keurig coffee pods, there was no Keurig to make coffee in. Tried contacting and never received a response. The entry door did not close securely.
Stayed 2 nights in Sep 2023

8/10 Good

Dominic

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Olivier

Travelled with partner
Liked: Cleanliness, staff & service
Need ice in the ice machine A recurring issue No hot water one night but got fixed next day with local provider Hyde fuel AC in room 1 did not work properly at night not cooling the room. Still our to go place and a great value most of the time. Great location and parking. Staff very accommodating.
Stayed 2 nights in Sep 2023

8/10 Good

Olivier

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We are frequent return guests. Ongoing issue is ice machine that remains empty… very inconvenient to drive at night for a glass of ice… also Housekeepers should clean rooms at least very two days (we called on day 4). No hot water but it was fixed next day.
Stayed 2 nights in Sep 2023

8/10 Good

stephane

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Emily

Liked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

Peter

Stayed 1 night in Sep 2023

8/10 Good

Isabella

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
I really liked this place. The rooms were small but comfy. We really enjoyed the TV having Hulu/Netflix hooked up. The outdoor amenities such as the fire pit, corn hole, pool, and kayaks were a lot of fun. This place is also 10 minutes from the strip and most hikes.
Stayed 2 nights in Sep 2023

10/10 Excellent

Molly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is cute, and the room looked like it had been updated fairly recently. The room had plenty of space to fit a pack and play for our son and it didn’t take up the entire space (like in some other hotels). Pool was clean and looked well maintained. The parking is a little tight, but was fine. The only negative is that our rug had a lot of stains - looked like muddy shoe stains, which makes sense given the hiking trails. But overall, this was one of the cleaner hotels I’ve stayed in.
Stayed 3 nights in Sep 2023

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Very difficult check in. Was not advised it would be remote. Never received email giving me a code. Posted phone #s to request help were a dead end --vm not set up. Luckily another guest was able to get through to someone who called me. Carpet disgustingly filthy. Requested handicap parking. Never saw any and was put on 2d floor via exterior steps
Stayed 2 nights in Sep 2023

6/10 Okay

Leslie, Ottawa

Travelled with partner
Disliked: Staff & service
The property is in a lovely location right on lake placid. Free kayaks and canoes. Nice outdoor pool. No pool towels with warnings not to use the room towels. Keurig machine . 2 pods in our room. No refills provided. We stayed 3 nights. Filthy carpet in the room. No hairdryer. No staff around to ask about these issues
Stayed 3 nights in Aug 2023

4/10 Poor

Jean-Eric

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Abdulrahim

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
The location of the property is what makes it. The actual hotel is small, no service desk and for us their were massive carpet stains as well as a toilet that had broken flush piece.
Stayed 1 night in Aug 2023

6/10 Okay

Cynthia, Brooklyn

Liked: Amenities
Disliked: Cleanliness, staff & service
Stayed in the luxury cabin which the space is very accommodating and you have great views to the lake. The canoes are a great feature too. However a better job can be done about the cleanliness of the hotel. The walls and window sills are extremely dusty. The rugs are very dirty. The kitchen can also use some updating. The sheets in the pull out coach were not clean. There is a ton of geese droppings in the back. Overall, the cabin size is great and the location is perfect close to town and so many amenities within walking distance but a better job can be done with cleaning.
Stayed 3 nights in Aug 2023

6/10 Okay

Olivier

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
No ice at all at reception. No desire to drive anywhere in the rain. A good ice maker and reality checks day and night would make a difference. Otherwise a nice place. All in the details..
Stayed 1 night in Aug 2023

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Placid Bay Hotel and had a wonderful experience. The hotel is located on a quiet bay in Lake Placid, just a short walk from downtown. The property is well maintained and the rooms are clean and comfortable. I especially appreciated the availability of canoes, kayaks, and stand-up paddleboards (SUPs) for guests to use for free. This was a great way to explore the lake and get some exercise. Overall, I would highly recommend the Placid Bay Hotel to anyone looking for a comfortable and relaxing stay in Lake Placid. The property is well maintained, and the free canoes, kayaks, and SUPs are a great perk. Here are some additional details about my stay: * The room was spacious and had a king-size bed, a kitchenette, and a well-appointed bathroom. * The hotel has a seasonal outdoor pool * There are several restaurants within walking distance of the hotel. * The hotel is a short drive from the Olympic sites and other attractions in Lake Placid. I would definitely stay at the Placid Bay Hotel again.
Stayed 2 nights in Aug 2023

8/10 Good

victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Yvonne

Stayed 3 nights in Jul 2023