Lake Phalen

The staff was not friendly.

The room was very spacious, really well laid out with great storage, lobby had a great vibe and pool table. Everything we needed in a convenient location downtown.

Our stay was extremely disappointing. The room itself was not well maintained—we found mold in the bathroom, which is completely unacceptable for any hotel. Another major inconvenience was that there were no easily accessible water refill stations. Every time we needed to refill our water bottles, we had to go all the way down to the gym floor, which became frustrating very quickly. The Wi-Fi situation was another disaster. We couldn’t connect at all, and there were no instructions provided at check-in or in the room. When I called the front desk for help, the staff seemed completely clueless. Instead of offering a solution, I was told that an engineer could possibly come by the next morning to assist us. Seriously, how hard should it be to help guests connect to Wi-Fi? The food service was just as frustrating. Around 9:30–10:00 PM, we tried ordering two grilled cheese sandwiches. We were first told to order online, but when we tried, the website gave us an error because online ordering had apparently already closed. We then went downstairs, only to be met with a rude bartender who was unhelpful and dismissive. After being sent in circles just trying to order something as simple as grilled cheese, we gave up and canceled our order. Overall, between the mold, the lack of convenient amenities, the Wi-Fi issues, and the poor customer service, this was a very frustrating stay. I expected much better and would not choose to stay here again.