Search Hotels Near Lake Ontario Winery, Hilton

"Check in process was unorganized"

"The hotel keeps charging my card after I’ve already paid. Had to wait a few hour after to get checked in. Rooms were not clean. Did not get what I booked. No clean towels or rags. Toilets were clogged. "

"Staff was great."

"Great"

"The only complaint I had was the breakfast wasn’t that great and the lobby was always dirty. Other than that, the room was nice"

"We planned our stay back to the general area that we used to live to visit with family. We remembered this hotel and the location as being what appeared to be a nice, well kept hotel. Unfortunately, it's not anywhere close to what we expected. The room clearly hasn't been cleaned after a long term renter or used in a long time. Either way the floors hadn't been swept or mopped. We realized before we checked out early than planned that there appeared to be dried urine (hopefully animal and not human?)just under the end of the bed. The sheets and bed covers were very worn, thin, stained and smelled of a mixture of wet dog and human body odor. The pillows were very worn, sweat stained and smelled of human body odor. This is a pet-friendly hotel but we didn't reserve a pet-friendly room so, wasn't expecting any of what we found. In addition, my husband saw a dead roach right outside the bathroom! The clientele this hotel serves is traveling blue collar working men and women which the ones we encountered were very polite and courteous people. Some of the other guests were walking around the main front desk areas and public use designed areas in skimpy gowns, bonnets and house shoes. None of the staff seemed to think it was out of the ordinary and didn't say anything to anyone. We left the hotel after complaining to the manager, desk staff, housekeeper and hotels.com. We'll never stay here again or recommend it to anyone. "

"Property was under construction (hopefully for renovation). Material was piled up around the building and the building had many signs of disrepair. "

"The airport shuttle was easy to use even if you arrive super late. Call upon arrival. Location to RIT is not bad, short uber. Our room felt musty and smelled full of cleaning chemicals. We ended up airing out the room and running the fans. I would not recommend if you an afford a few extra $. "

"Brought my fiancé and my mom for Mother’s Day. My mom insisted on a hotel with a jacuzzi. We all had a great time! We will be back. "