Dear Bernard, We deeply regret the disappointment you experienced during your recent stay. We apologize for any inconvenience caused by the absence of listed amenities and for any miscommunication through booking platforms. Your feedback is crucial, and we are actively working to update our amenities listings to reflect the current offerings accurately. We understand your frustration and assure you that we are committed to enhancing our services to provide a more enjoyable experience for our guests. We hope you will consider giving us another chance to exceed your expectations in the future. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Jessica, We are sorry to hear about your disappointing experience during your stay. Ensuring a clean and comfortable environment for our guests is our priority, and we regret that we fell short of meeting your expectations. Your feedback regarding cleanliness, maintenance, and amenities will be addressed with our team to ensure immediate improvements are made. We apologize for any inconvenience caused by the lack of kitchenette supplies and towels. We understand your frustration and assure you that steps will be taken to prevent similar occurrences. We hope you will consider giving us another chance to provide you with a much more enjoyable experience in the future. Your satisfaction is important to us, and we appreciate the opportunity to regain your trust.Sincerely,Hotel Management

Dear Stephen, Thank you for your review of our hotel. We value your satisfaction and strive to ensure that our services meet the highest standards of professionalism and quality. Thank you for choosing us, and we look forward to continuing to serve you in the future.Sincerely,Hotel Management

Dear Marc, Thank you for sharing feedback about your recent visit. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Our front desk team is always there to help you. On the positive side, it is nice you were pleased with your clean room. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Deirdre, Thank you for providing feedback on your recent stay with us. We apologize for any inconvenience caused by the absence of certain amenities such as a pool, breakfast, coffee makers, hair dryers, and utensils. Your comfort is important to us, and we're glad to hear that you found the beds comfortable. We appreciate your understanding and hope to have the opportunity to meet your expectations better in the future. Sincerely,Hotel Management

Dear Cordette, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear Barbara, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. We also appreciate knowing where we have room for improvement. Please accept our apologies for the inconvenience you had regarding the service. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience. Thank you.Sincerely,Hotel Management

Dear ayelet, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Christian, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. Rest assured that we have taken immediate action to address the issues and are implementing measures to prevent a recurrence. We hope you stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Clifford, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We appreciate your feedback and assure you that we will take the necessary steps to address the concerns you experienced. We value your business and hope you will give us another chance to exceed your expectations and provide you with the exceptional stay we are known for. Thank you again for your valuable comments.Sincerely,Hotel Management

Dear Shaphen, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will reconsider staying with us again when you return to our area.Sincerely,Hotel Management

Dear Daniela, We apologize for the negative experience you had during your visit this time. We will address the aforementioned issues with the team to ensure that such occurrences are effectively mitigated and avoided in further instances. This incident is not a customary event at our establishment, and we sincerely hope you will consider selecting our hotel for future visits to see our advancements.Sincerely,Hotel Management

Dear Michelle, We sincerely apologize for the distressing experience you had with our hotel. It's concerning to read about the various issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Tommy L, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Puyonsi, Thank you for sharing your review with us. We're glad to read that you found our staff to be friendly and accommodating and that you enjoyed the pool area. However, we apologize for the issues you experienced with the condition of the property and the room. We take your concerns seriously and will work to address them in order to improve the overall guest experience. We appreciate your feedback and hope you will give us another chance in the future to provide you with a better stay. Sincerely,Hotel Management

Dear Brooke, Thank you for sharing your review with us. We sincerely apologize for the inconvenience you and your son experienced when requesting additional towels at the front desk. It's concerning to learn that your request was initially refused and that you were unaware of the extra fees for future requests. In response to your feedback, we will coach our front desk staff to ensure we communicate our services and amenities during guest arrivals. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Tanja, Thank you for taking the time to share your experience with us. We apologize for not meeting our commitment to providing clean and fresh accommodations. Your feedback has been shared with our housekeeping team for immediate review and action. We hope that this experience does not discourage you from staying with us again in the future. Have a safe journey!Sincerely,Hotel Management

Dear Tammy, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing guests with the highest service and quality. We regret your experience did not meet your expectations and apologize for any inconvenience caused. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management

Dear Andrea, Thank you for choosing us and for sharing your comments. However, these events detracted from a relaxing and seamless visit, which is very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear OMAR, We are delighted you chose to stay with us at Extended Stay America. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. We appreciate your feedback and look forward to seeing you soon.Sincerely,Hotel Management

Dear Madelin, Thank you for taking time out and leaving a reply for your recent stay. Reading your comments concerning your stay at our hotel wasn't enjoyable. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests.Sincerely,Hotel Management

Dear Steven, Thank you for your positive feedback. We are delighted you enjoyed your stay at Extended Stay America. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to our area.Sincerely,Hotel Management

Dear Nataliia, Thank you for taking the time to share your feedback with us. We apologize for the unpleasant experience you had during your stay. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. We will address your concerns with our appropriate teams to ensure this is resolved promptly and effectively. Your valuable feedback is much appreciated, and we hope to have the privilege of hosting you again soon.Sincerely,Hotel Management

Dear Tasha, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh smelling for our guests. Although we have suites designated for pets to minimize allergy issues for other guests, there are times we need to place a guest in another suite. We appreciate your feedback so we can ensure future guests are not similarly impacted. We hope to welcome you back.Sincerely,Hotel Management

Dear Soledad, Thank you for choosing Extended Stay America. It is glad you were pleased with the spacious and clean room and had a great time here. Please choose us again for another memorable experience.Sincerely,Hotel Management

Dear Thomas, Thank you for choosing us. It is glad that you had a pleasant time here. However, we are sorry for your issue with your suite's TV unit. Let our maintenance team check on a priority basis to see what went wrong so that it is corrected. Also, our grab-and-go breakfast did not meet your taste, and your remarks will be shared with the concerned team. Please revisit us and give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management