Lake Esmond

The receptionist was not kind and helpful

The majority of the units were booked by a large group who proceeded to have a party until 4 am in the morning. The manager was not easy to get in contact with. They explained they weren’t aware that this was a large group booking as they had all been booked individually online. That’s fair enough. I understand they can’t control the actions of guests. And while I appreciated their apology for a horrendous night of no sleep and obscene behaviour, the manager made no attempt to rectify the situation. For example simply offering a return night, even at a non-peak time when the apartment would otherwise be empty, would’ve been appreciated. Unless you’re going for a party, I certainly wouldn’t recommend staying.

H